U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Fraud or scam Illinois

- gift card has always been in my possession. I tried to use it and found it had been hacked. Someone had registered the card and used it for - online purchases. I have the receipt and card. Called the number for US Bank National Association and have been given different stories each time. The first representative could see the card number was tried for a $1.00 charge before even being activated. She took all of my info and gave me instructions on filing a fraud dispute. She gave me this fax number - - which repeated attempts over many hours failed to deliver. I called back and this time was told that instead I needed to file a lost/replacement card request due to the card being registered in the hacker 's name. This does n't make any sense to me. I have the card! I was given different instructions on what to fax


I was also told I would be given a replacement card at a charge of $5.00 - the new card would have a value of the remaining $7.00 instead of the original $200.00 is all that would be put on the replacement card. Then I would need to file a dispute to get the remaining original value put on this replacement card. This makes absolutely no sense. I have attached a scan of the information requested from me by US Bank.