Review and analysis of over 83 complaints against BB&T Financial
BB&T Financial consumers have reported over 83 official complaints related to Application, originator, mortgage broker. Out of the 83 consumer complaints against BB&T Financial, 34% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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BB&T Financial Mortgage application, originator, mortgage broker April 8, 2017 - I recently closed on the purchase of a home. The Closing Disclosure was generated multiple times in the 24 hours leading up to the close date. There were glaring errors on the CD. The banker admitted that the CD numbers were incorrect. I understand that certain numbers will change slightly, but in this case there were blatant errors to which the banker admitted. He insisted that I sign the CD 3 days in advance of the closing even though he admitted that the numbers were incorrect, telling me that if I did not sign the document we would not be able to close on time. An example : the " Down Paym... |
BB&T Financial Mortgage application, originator, mortgage broker April 3, 2017 - Mortgage Loan canceled due to error on BBT Mortgage end. They then lied saying they requested documentation thru the online portal when they never did. I originally opened a complaint with the CFPB in regards to my loan experience with BBT. I am unable to add information to this but the information that they provided was false. They did not send a letter or upload a letter to my online portal requesting updated income documents. I have emails documents provided to me from my loan officer - that showed the rate lock being extended to -/-/-. I agreed to continue to pay the rate lock unti... |
BB&T Financial Mortgage application, originator, mortgage broker March 12, 2017 - My mortgage Application was canceled. I started this process in -/-/- and licked my interest rate in at 2.875. The canceled my application because they said they requested updated documents in -/-/- that had to be uploaded by -/-/-. I never received any emails or mail requesting documents. I uploaded them on -/-/- because I had retained an attorney for a title issue and thought something was going to get done but this was not a request by BBT. I have requested proof because there is no way I would let that rate slip by since the new 15 year with BBT is 3.5 %. I had agreed t... |
BB&T Financial Mortgage application, originator, mortgage broker January 4, 2017 - I went to BB & T bank to secure a VA loan -/-/2016. My loan officer miss represented the Underwriters needs concerning needed documents needed for closing. I sent newly prepared documents in. time was relevant and time ran out. I then had a new meeting with loan officer and was told i would be able to get qualified and that he would write a letter himself to address the problem area i was having to get loan processed. -/-/- i was rejected because all of the documents i had sent in to prove i was living in home was n't enough i had asked my loan officer i 'd do anything they wanted to pr... |
BB&T Financial Mortgage application, originator, mortgage broker December 21, 2016 - On - -, 2016, I applied for a refinance mortgage loan with my current mortgage company Branch Banking and Trust Company ( BB & T ). On - -, 2016, BB & T sent me a Statement of Credit Denial, Termination or Change lettered dated - -, 2016. On - -, 2016 and - -, 2016, I sent certified letters to BB & T requesting answers to specific questions related to the BB & T statement of credit denial dated - -, 2016. BB & T has ignored my written request for information about the loan denial. The following support documentation is included with my complaint ( 1 ) the B... |
BB&T Financial Mortgage application, originator, mortgage broker December 10, 2016 - Over a period a six months, my - mother applied for a large loan from BB & T in -. Over that period my mother was asked to pay for an appraisal fee of over $500.00 and was led to believe that she was in line for the loan. Over a six month period she was, I feel, led on my a young employee at the bank who played to her motherly instincts. While salesmanship is a part of business, my mother spent thousands of dollars on an apartment under false impression it turns out, that the loan was a mere days away. This process cost her thousands of dollars over a six month span. While this is in n... |
BB&T Financial Mortgage application, originator, mortgage broker October 31, 2016 - I am writing to request that you look into the lending practices of BB & T mortgage. -/-/-, I applied for BB & T construction loan to build a house on my lot in North Carolina. BB & T already holds the mortgage on the lot so I figured they already know me and it would be easier to get approved. I have never been late in my mortgage payment to them in the last 8-9 years ( not once ) and my - and credit scores are excellent. It only took a few days to get me pre-approved by the agent I approached for said loan. BB & T then sent me a long list of documents they needed for the final loa... |
BB&T Financial Mortgage application, originator, mortgage broker September 21, 2016 - I am very devastated for all the excuses BB & T Mortgage has gave me in order to denied my loan. I have tried to work directly with them but they keep prolonging my loan and making me fall more behind. I been forced to re-apply every time, I am an elderly man and this is causing my health to decrease and I have even start working a second job to proof BB & T Mortgage that my intentions are to keep my house. BB & T Mortgage needs to review my loan under the correct income, I am sure they keep doing this to me because I am an elderly and they think I do not know my right but I do and I am fighti... |
BB&T Financial Mortgage application, originator, mortgage broker September 13, 2016 - We began the process with BB & T of a construction to permanent loan. After demonstrating we had sufficient income, credit, and down payment, we were extremely disappointed in the due-care and professionalism of our mortgage contact at BB & T. Our appraisal, although told by BB & T would take about 2 weeks to get back, took over a month and a half. The first - versions of the appraisal were based on the wrong set of architectural plans and the next - versions contained - of - houses in different school districts and - of - houses that were over 20 years old compared to our ne... |
BB&T Financial Mortgage application, originator, mortgage broker July 25, 2016 - I am writing to express my dissatisfaction with the service provided by BB & T during the course of my application for and obtainment of a mortgage loan for my first home purchase. Specifically, I am making this complaint regarding the actions of - -, - -, and - -, all of whom worked on my loan application at various points. Please see attached a complete timeline of events that occurred between my initial inquiry on - -, 2015 and completion of the lending process on - -, 2015 - as well as my request for remedy based on the repeated errors and failures of BB & T... |
BB&T Financial Mortgage application, originator, mortgage broker June 14, 2016 - In - of - I seperated from a woman I had lived with for a number of years. I was offered a job -. In order to buy my former partner out of the property The Bank - closed my mortague and loaned my enough money to cover this buy cost. I planned on selling the property so the Bank - put the amount on a yearly renewable commercial loan. I stayed - for a year and then returned - where I continued to reside in this house. the property is a - home and a - farm. The farm was on the market for - years with no buyers. each years the Bank - simply renewed the note. In -... |
BB&T Financial Mortgage application, originator, mortgage broker June 10, 2016 - We applied for a Mortgage for a new build, that fell through but found another already built through the same builder. That builder recommended BBT to make the transaction smoother. After my wife sending in the contract to the MLO and reviewing a copy of the Loan Estimate and seeing all these high costs, we were told by the MLO, he was really busy and didnt have time for this, as he rambled this is a new build, thats why the costs are so high. We just thought maybe thats how new builds work, My wife had -. Few weeks later the CD was issued and increased almost - from the LE, we were tol... |
BB&T Financial Mortgage application, originator, mortgage broker March 16, 2016 - A few months ago, we ran into some medical and other hardships, that put us at a financial disadvantage. While trying to do a refinance with BB & T, in -, we followed the instructions given by the company only to be told something different. Our loan was rejected by the mortgage company and its backers. They are now asking for an insane amount of money, using scare tactics, misleading proposals, and fraudulent accusastions as to repay the loan. My husband is on medical - and had to have a couple of procedures due to - issues. We also faced auto repairs which were unexpected but neede... |
BB&T Financial Mortgage application, originator, mortgage broker February 17, 2016 - I applied for a $55000.00 loan against my current home which has no mortgage. I went to my local BB & T branch to do so but they called a dept. in another state. While at the branch the loan officer on the phone took information and was made aware that I was a long time customer. He told me what information he would need. I gathered all the info, took it back to the branch the next morning where they scanned and emailed him the documents. I asked that he rush the loan through. A week later he called and asked for all the same info again. He had let it sit for 7 days without doing anything. T... |
BB&T Financial Mortgage application, originator, mortgage broker February 14, 2016 - I moved - in - 2015. I had a contract on a house for $560000.00. I planned on putting 20 % down and obtaining a 80 % loan from - -. She informed me that I had - late pays from BB & T on a HELOC loan I had with them on my house -. I was livid because I knew I had on late pay in - of 2015. The credit report showed - late pays, - in - and - in - of 2015. I called - - and - - of BB & T to find what was happening. I was never able to get a definitive answer from either man. Only after numerous calls from - - of - - was I able to get a le... |
BB&T Financial Mortgage application, originator, mortgage broker January 14, 2016 - We contacted Susquehana about refinancing our Home Equity Line of Credit ( HELOC ). One of the key factors the broker sold us on was an introductory rate of 2.49 % that would last for 12 months and then the loan would convert to a variable rate of " prime minus a .25 % discount '' for having a Susquehana free checking account with automatic loan payments deducted from that account. We explained that the purpose of the loan was to pay off the original HELOC ( which was $210000.00 ) and to have the ability to use the HELOC for home improvement and a down payment on a - home. The broker told... |
BB&T Financial Mortgage application, originator, mortgage broker October 25, 2015 - For a number of years I have been trying to refinance my mortgage with BB & T bank at a lower interest rate in order to lower my mortgage payments to help me and my family to pay more on our high credit card debt. Despite my excellent payment history with BB & T in regards to mortgage and other loans with them, they refuse to offer me a mortgage at a lower interest rate stating that my credit score is too low and that my outstanding commercial loan balances - credit card debt ) is too high. This has been very frustrating for me as I realize that the answer to me improving my credit score is... |
BB&T Financial Mortgage application, originator, mortgage broker October 9, 2015 - This is a formal complaint against BB & TI am a victim of mortgage, lending and appraisal fraud. At the request of the Federal Reserve I am filing a formal complaint against Branch Banking and Trust Company ( BB & T ). - -, parent of - - - - ( - ), was closed down on - -, -. - - - Bank declared bankruptcy after an FBI raid & investigation into fraud. After the FBI put - and parent company - - under for deceptive trade violations, my mortgage was sold to BBT. - were the residential mortgage loan originators and they sold my loan to BB & T after... |
BB&T Financial Mortgage application, originator, mortgage broker September 17, 2015 - We contacted Susquehana about refinancing our HELOC. The broker explained the eligibility requirements and the terms of the loan. One of the key factors was an introductory rate of 2.49 % that would last for 12 months and then the loan would convert to a variable rate of prime minus a .25 % discount for having a Susquehana free checking account with automatic loan payments deducted from that account. The broker explained there was a loan to value ratio ( LTV ) we could not exceed taking into account our primary mortgage. We explained that the purpose of the loan was to pay off the original HEL... |
BB&T Financial Mortgage application, originator, mortgage broker September 3, 2015 - My wife and I are building a home in - - - and we went to BB & T for a construction loan. We disclosed to the loan officer in - of 2015 all of the conditions of our construction plans. We also disclosed that we had started construction and were going to build with $200000.00. of our cash of the $360000.00. estimated total cost. We disclosed that we owned the land outright. Our loan officer, - -, indicated that BB & T would be happy to make the loan after our initial submittal of tax returns, financial statements, retirement account statements, etc. Then the endless delays... |
BB&T Financial Mortgage application, originator, mortgage broker August 30, 2015 - Submitted a complete package to BB & T asking for assistance with mortgage, in letter dated - - from BB & T and received on - - by mail, BB & T in effect asked us for updated financials and an additional piece of information - a letter of income contribution from wife of income shown in bank statements in package. Today, Friday - - we found out that on - - BB & T sent a motion to the court asking to schedule a foreclosure sale by looking at the court docket, we were not even noticed. We found out because someone came to the house telling us that they were made aware tha... |
BB&T Financial Mortgage application, originator, mortgage broker August 29, 2015 - We are victims of dual tracking while in-review. Submitted a completed package, in letter dated - - from BB & T and received -/-/- by mail, BB & T asked for updated financials and an additional piece of information - a letter of income contribution from wife of income shown in bank statements in package to be submitted in - days. On -/-/- BB & T sent a motion to the court asking to schedule a foreclosure sale. See a copy of the court docket showing a motion sent to the judge asking to schedule a sales date. ... |
BB&T Financial Mortgage application, originator, mortgage broker August 23, 2015 - I am writing to file a complaint about BB & T Bank. I recently received a Retail Statement of Credit Denial letter dated - -, 2015, from BB & T Bank. However, at no point did I ever fill out a credit application with them, nor did I ever give them my consent, implicit or explicit, nor was I ever contacted by BB & T for my consent prior to BB & T running a full fledged credit inquiry about me. ... |
BB&T Financial Mortgage application, originator, mortgage broker July 6, 2015 - Branch Banking & Trust denied my residential loan application even though I withdrew my request for the loan before completing it because the mortgage officer would not answer basic questions regarding the terms of the loan. This application was never completed and I asked that it be withdrawn before completion because the terms that they had set forth changed dramatically from what they originally proposed. ... |
BB&T Financial Mortgage application, originator, mortgage broker April 20, 2015 - BB & T - - and - - sent my husband and my personal information to the wrong email address. The person that received the information originally responded to let them know they were sending it to the wrong email and instead of making me aware and/or fixing the problem, they continued to do it - more times over a several week time span, until the person finally reached out to me to make me aware of what was going on. ... |