BB&T Financial Mortgage Complaint

VA mortgage Application, originator, mortgage broker

BB&T Financial Mortgage department,

VA mortgage Application, originator, mortgage broker North Carolina

I am very devastated for all the excuses BB & T Mortgage has gave me in order to denied my loan. I have tried to work directly with them but they keep prolonging my loan and making me fall more behind. I been forced to re-apply every time, I am an elderly man and this is causing my health to decrease and I have even start working a second job to proof BB & T Mortgage that my intentions are to keep my house. BB & T Mortgage needs to review my loan under the correct income, I am sure they keep doing this to me because I am an elderly and they think I do not know my right but I do and I am fighting to stay in my house. Therefore I wont stop until I safe my house this is the only thing I have left, and I do not want to end homeless. Please have some compassion and review my loan fairly. I am a VA and have serve my country this injustice needs to stop.

BB&T Financial customer in North Carolina
Sep 21, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints1/20122/20123/20125/20126/20127/20128/201210/201211/20122/20133/20135/20136/20138/20139/201310/201312/20131/20143/20145/20146/20147/20148/20149/201410/201412/20141/20153/20154/20156/20157/20158/20159/201510/20151/20162/20163/20166/20167/20169/201610/201612/20161/20173/20174/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialApplication, originator, mortgage broker90.4%2.4%7.2%Closed with explanationClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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