BB&T Financial Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

BB&T Financial Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker District of Columbia

I am writing to express my dissatisfaction with the service provided by BB & T during the course of my application for and obtainment of a mortgage loan for my first home purchase. Specifically, I am making this complaint regarding the actions of - -, - -, and - -, all of whom worked on my loan application at various points. Please see attached a complete timeline of events that occurred between my initial inquiry on - -, 2015 and completion of the lending process on - -, 2015 - as well as my request for remedy based on the repeated errors and failures of BB & T.

BB&T Financial customer in District of Columbia
Jul 25, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

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How BB&T Financial handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints1/20122/20123/20125/20126/20127/20128/201210/201211/20122/20133/20135/20136/20138/20139/201310/201312/20131/20143/20145/20146/20147/20148/20149/201410/201412/20141/20153/20154/20156/20157/20158/20159/201510/20151/20162/20163/20166/20167/20169/201610/201612/20161/20173/20174/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialApplication, originator, mortgage broker90.4%2.4%7.2%Closed with explanationClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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