Review and analysis of over 58 complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 58 official complaints related to Unauthorized transactions/trans. issues. Out of the 58 consumer complaints against NetSpend Corporation, a TSYS Company, 10% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 98% were processed in a timely manner. 9% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 22, 2017 - I am a victim if ID Theft someone called as it was me and had $1100.00 transferred to a - in - WI netpend states they are no error I informed them that was not me I was a victim of ID theft and needed my money returned they are refusing to give me my money back I have been a customer for 9 years... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 18, 2017 - I need to make very serious complaints against Ace Elite/Netspend -. I have called their corporate office which has ignored my plea for help. They have violated my consumer rights & cheated me by enabling & allowing a company to cheat me by keeping My money for services I did Not receive. Let me explain ; On -/-/-, I submitted a complaint to Netspend to make them aware the company was stealing money for services I did not receive but that I Paid In Full. I also faxed Netspend evidence. I have included my attachment evidence that I sent to Netspend in this complaint. The 1st email sent... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 10, 2017 - I got a netspend card I activated it on the - of - and on the - my - was deposited and on the - I got a text saying my card was stolen as it was not I had my card and soon as I got off the phone with them my card at a transfer amount of - and netspend saying they will not return my money. Please help... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 9, 2017 - I have a prepaid account with the Netspend prepaid - by the - -, where I have received my school refunds through direct deposit for the past - semesters ( last deposit being -/-/2017 ), as well as other deposits. Last week on the -/-/2017 I found out that there was a fraudulent transaction on my card and worked to resolve that. my Card was however canceled and so I Have no way of accessing my money in the amount of $3800.00. I have also suspected some fraudulent transactions on the same account in the past - months, but efforts to tract this are been frustrated by the cust... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 9, 2017 - i funded an overseas account for trading stocks and was promised an account that would return 80 % back after loosing 100 % I requested that the money be returned per the agreement. and got no response from the merchant and for approximately 15 days was afforded no help from Netspend on the status of my remaining funds. in the interim Netspend classified it as a fraud charge when I specifically told them it was for a product trhat did not live up to the claims of the merchant. after 2 months and many emails the merchant finally returned my call and stated that the bank & lt ; Netspend had disp... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 18, 2017 - On -/-/2017 a transaction was processed from my prepaid account in the amount of $100.00 from -. First and foremost - should not have debited the account because I cancelled the scheduled payment however they were able to process the payment on a card that a fraud agent with Net Spend told me would be deactivated. Since I have contacted Net Spend several times to have the money put back in my account because it does not take a rocket scientist to see that with notes a fraud agent with their company told me the card would be deactivated and it was not. Therefore there should not be an... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 7, 2016 - Netspend charged many fraudulent charges to my prepaid card. I had - cards. - for social security disability payments and - for my tax returns. NetSpend did not release Social Security payments after they were in pending status for days. They then merged the - cards together without my knowledge. I could never get statements from them. The customer service reps were literally laughing at me. I contacted netspend and requested my statements in - 2016. I was first told that I would have them in - via e-mail. I was also informed there were y cards in my name. That was impossible... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 5, 2016 - I do n't know whether to put fraud or scam or unauthorized transactions because it is both. As I have several copies of all of the statements provided, I will send one to the Attorney General, the CFPB, the Department of justice and the FBI. Due to the dollar amount of this financial crime. After reading your response, I am livid that you suggest 11 payments came from The Social Security Administration that were in fact released to me. Here is the fact, the truth of the matter. I opened - card specifically to receive my benefits payments. On month 1 which was - -, I was paid -, whi... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 5, 2016 - After 10 business days after filing my claim with Netspend they determined that there were " No Errors " The claim was for - spent while I was incapacitated and the card was not in my possession and I provided proof to - . I find it impossible to make a determination I 'm 10 days, I feel that the problem is the amount of the claim, that they have a problem with, after several attempts to call them, I get hung up on or am on hold for 10 minutes or more and have even talked to someone in the corporate office and they have even made notes on my account that Ithey spoke with me on -/-/... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues September 10, 2016 - This is fraud as well. Between -, my personal information was being used by some unidentified person. I got a - card to have my - payments direct deposited on to it. When I would go to get my funds, the funds disappeared. The funds that were in a pending deposit status disappeared and there were several unauthorized transactions on my card. I had only - card. Now as I am attempting to rectify the situation with all that has been damaged by this, I requested a copy of my statement. I was told by customer service that there was - cards in my name. Obviously, I never had - cards... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues September 7, 2016 - My account was used to make purchases I did not authorize. When I noticed these transaction the same day they were made I reported to Netspend -/-/16. On -/-/2016 I received an email that the dispute was started and gave me a dispute number. There were - transactions totaling around $700.00. I get - and that is my only income and I have no money to survive. Netspend is refusing to credit my money back pending the investigation and told me I have to wait till -/-/2016 to find out the results. I had possession of my card the whole time and I dont know how this happened.... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues August 16, 2016 - On - -, 2016 at about - I was having breakfast with my son and his family. I got a text on my phone of a - charge. I called netspend as soon as I saw the text because I hadnt authourized this charge. The rep I spoke with was nice she advised me there were 3 pending transaction adn asked me several time which of the 3 did i not authorize. I told her. At that time she stated she would be cancelling my card and sending me a new one. I asked this rep over 5 times if my new card would have the - taken off it and she stated no that all the funds would be availabe once my new card came... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues August 11, 2016 - - was loaded into my netspend Card to purchase a airline ticket the transaction was cancelled by the agent the netspend company is withholding my. Money for almost a week and a half asking for all these documents which is impossible to get I set them evidence of the transaction and they still refused... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues July 11, 2016 - Western Union Prepaid - -, has extended my dispute to - calender days, which I know is illegal by federal regulation -, in the process of dispute, is it required that a financial institution resolve all disputes between - and -, then 30 days, but only after not being able to find what they are looking for. Then by law, they are required to give a decision after 30 days. And if the evidence doesnt give either way, then they are required to send a letter, stating that it was unfounded due to insufficient information. - calender days to make a decision, I do n't think so.... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues July 6, 2016 - 1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a - in - to my account ( I live in - and have never been there ). When I attempted to log in to my account online to seek more information, a message appeared saying that there was a " problem with my account '', and asked me to contact their customer service number. When I did, I was on hold for 30 minutes, and the representative I eventually spoke to inquired about a purchase made at -, a chain of stores I have never even been inside.I was then told that I would need to take this up with t... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues June 19, 2016 - I am a widow and a woman with a -, I have limited money so I do - on the side to support me and my daughter. On -/-/- a client paid me via - a deposit so that I can start a editing job for her FOR more than 24 hours I could not access my own money that I worked hard for. I contacted the business three times and I was advised that my money would be released so that I may transfer it within in two hours. I first called the business at - on -/-/-. I called again in the afternoon on the same day and was advised in two hours the website would be working. It is now 24 hours lat... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues March 16, 2016 - On - - 2016 I made a purchase from lowes via there website.There was an issue with that purchase that led me to file a dipute. - corporate agreed to that dispute and authorized the release of those funds back to me.However my debit card company is holding those funds and will not release back to me. ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 27, 2016 - I paid - dollars to an international merchant on - - 2016. I had enough money on the card to pay the merchant. I made the payment and the merchant received it, plus I used - with the card. I do n't have any extra money in the - account either. All the money is on the prepaid debit card. Two days later I receive a text message from netspend ( card company ) saying I had insufficient funds to pay the merchant. I asked the merchant several times if he received payment. He confirms that he did and sent my merchandise. I called the card company 4/5 times in the past weeks and they ha... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 27, 2016 - I opted to have my tax return of $ - direct deposited into my PayPal prepaid card. When I logged into my account I pulled up the direct deposit tab and gave my tax prep the routing number - and account number ***** - - -. My return was accepted and sent out. My earliest date to receive my funds was -/-/- and the latest was -/-/-. After contacting my tax preparer to confirm the right account information was put in that 's when I noticed after now looking on their phone app that the routing number I provided was different from what was displayed. I log back in error ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 17, 2016 - I called - - in reference to transaction from - - - for - wanted this returned to account for no services provided and they Blocked my card and living I the bought new card ending - and tried activating but Netspend told me to email verification ID. Social security card. - bills and I did 10 times to -- spoke to several foreign degrading reps then. @ - - - - advise they have email.but I will only have unlimited use and I ca n't transfer money from blocked card ending -. This Is only financial Institutions in united states that is treating consum... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 15, 2016 - I cancelled the card because I was getting unauthorized Charges, I called Netspend and asked for a new card, I got the card and called to activate, I was told that I had negative $1.00 and was told that I had not used the card in 180 days ... .Got a new card - I called -/-/- to activate and was told that I have a negative $45.00 this time from - -, who I have no clue to why I would have a charge. If I have not used the card in 180 days and the card is not activated, how can someone charge to the card, I called and asked for a Supervisor 2 times and each time I was left on... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues January 7, 2016 - Hi My name is - I have a pre-paid debit card with Netspend.and I had been issued a refund from a cheer uniform company due to the fact that they had sent me the wrong size kit so my cheerleader 's uniforms were mad wrong. after several talks with the merchant they found out that they did send me the wrong size kit. so they decided to issue me half for the tops. well the money was sent to my Netspend card. which I had no Idea that they would put a hold on the funds and not issue to me. after sending serveral documents, after speaking with the Merchant they still refuse to send or release the... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues December 8, 2015 - on a sunday, I went to a free atm to get money after church to pay my tithes and for gas money for work I knew exactly how much I had. Nothing was available. called the skylight card and they told me a transaction had been made I asked them when and they stated that day. I informed them I was at church. They then informed me that the company that made the deposit did a reversal and that they would have my - back on in - hrs, I called back they stated they mailed it to my physical address. That is the last that I have heard from them I contacted the agency and was told they said they woul... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues November 23, 2015 - I purchased an IPod from - online. While the transaction went through, I tracked my order on line after I got a message that read order cancelled. I contacted Ace/elite Net spend and a Customer representative informed me that the money was still there '' but had been frozen after a few days of the transaction and referred me back to -. When I contacted - they reported they could not 'pull their money. Again - asked me to go back to Ace/Elite Netspend and a Clerk advised me to get back to - and requests - makes a Request in Writing!!! - this time, I felt Netspend is playin... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues November 4, 2015 - On -/-/2015 I was notified by Net Spend Prepaid ( issued by - ) that my card had been compromised. I emailed a list of all fraudulent transactions. The fraudulent pending transactions have been posted to my account after Net Spend knew these transactions were unauthorized. I has been two weeks since I filed the claim and today -/-/15 Net Spend allowed - of the fraudulent transactions to be posted to my account and I have yet to receive any credit for these unauthorized transactions. ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 27, 2015 - On -/-/- I used my - Prepaid - to rent a car from - - - in -, - -. On that day, a pending transaction in the amount of $960.00 was put on my card without any warning. The car was returned the next day and payment was deducted from the same card. I have spoken twice with - Prepaid, and they requested that documentation supporting the release of the transaction be sent to --. - has sent the requested documentation yet I received word today that the documentation was unacceptable. - has said that it has done all it can and that it is now down to m... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues October 26, 2015 - I was using a Netspend prepaid card. I had reloaded the card and within an hour after loading funds on the card, I noticed that funds had been deducted from my card via text messages, which indicated my balance had changed. I contacted the Netspend to report the matter, and after makIng numerous attemps to get someone on the phone, I finally got through to someone in customer service to handle my complaint. I explained that I had received text messages indicating that I had noticed unauthorized activity on my card. The customer servuce rep., put me on hold while he looked up account activity a... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues September 23, 2015 - Around the the first of - i discovered that - of my accounts with NETSPEND had been compromised. during the a job almost - dollars been charged spend out over - transactions, I offcourse disputed the transactions and was told they would investigate and in 10 business days if the disputes were not resolved they would provide a provisional credit until the investigation was completed. last week week i called to ask if any addition information would be needed and asked if i should file a police report. i was told nothing else was needed and i would credited back the funds on the - ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues August 9, 2015 - To whom it may concern ; My name is - - and I am a previous Netspend cardholder. On -/-/2015 I filed a claim for unauthorized charges. I received correspondents in the mail on -/-/2015 informing me that claim # - was found in my favor and $180.00 would be refunded to my account. Unbeknownst to me, my account was closed on -/-/2015 without reason. I was never informed of anything suspicious on my account nor was I informed that my account was even being closed. On -/-/15 I tried logging into my Netspend account only to receive a message to call customer care b... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues July 27, 2015 - Netspend- -My card was hacked a year ago during a breach with - -. Netspend notified me and sent me a new card and my old card was supposed to be cancelled. I noticed on two different occasions that the card was still active so I called customer service and attempted to speak to the customer service. I say attempt because the only english they seem to speak is what is written on their script but they assured me the card would be cancelled. Well here we are a year later and the card that was supposedly cancelled got used in - about 7 times within 15 min and took $600.00. I imme... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues June 6, 2015 - I brought a - debit card. I loaded - on the card. At -. I tried to activate the card.and was told I ca n't activate becuase there is a restriction on account. Representative said she will send a email to have it removed in 4 hrs. The next day I called to check on the status is the Restriction. The automatic machine allow me to complete activation. - I finish it said my balance was -. I asked customer service, they said it was a debit for - i owed net spend from -/-/- I have filed bankruptcy in -/-/- and it was discharged. Also I do n't understand how I owe money on ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues June 2, 2015 - My tax refund was direct deposited to a netspend prepaid card. I filed my taxes with turbo tax. Once my tax refund was deposited to my netspend card within a week and a half there was fraudulent activity on my account so I filed disputes and closed my netspend prepaid card account. Once the disputes were investigated it was proven that fraudulent activity had occurred and I was to be credited back $340.00 back. Since my account was closed I was told that I would be sent my return of funds by check mailed to my address of record. When I never received my check I called netspend several times ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues May 12, 2015 - On -/-/2014, I paid a bill over the phone for my daughter. The card company - card issued by - bank deducted funds from my account immediately. Apparently three days later when the gas company attempted to complete the trsnsaction nd collect the funds, it had been resended by the card company. I was told that it took too many days. My daughter had to pay by other means along with a late charge in -. Since then I disputed the charge, provided proof it was payed another way nd the card company is still refusing to refund my funds. ... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues April 13, 2015 - I am contacting you in regards to a dispute between me and my financial institution. Me and - - were previously using a venue as our wedding venue. We have agreed to part ways in business and per - who is the merchant and business owner, we had the deposit of - refunded back to our debit card ending in - minus a - processing order fee equaling -. My bank is requesting a receipt from that business or a confirmation that this refund is in regards the deposit of -- processing fee= - ( refunded back ), the original transaction from your venue to my card ending in -... |