NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Michigan

1 hour after using Netspend 's mobile checkload service, an unauthorized charge was made at a - in - to my account ( I live in - and have never been there ). When I attempted to log in to my account online to seek more information, a message appeared saying that there was a " problem with my account '', and asked me to contact their customer service number. When I did, I was on hold for 30 minutes, and the representative I eventually spoke to inquired about a purchase made at -, a chain of stores I have never even been inside.I was then told that I would need to take this up with the risk department, which was at that point apparently closed. I asked about my account balance and for more information about the - charge, and the representative told me that she could not provide any more information. I am still locked out of my account and my netspend card does not work. I have no access to my money and have no way of tracking the fraud that was seemingly taking place.