NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Unauthorized transactions/trans. issues New Jersey

I paid - dollars to an international merchant on - - 2016. I had enough money on the card to pay the merchant. I made the payment and the merchant received it, plus I used - with the card. I do n't have any extra money in the - account either. All the money is on the prepaid debit card. Two days later I receive a text message from netspend ( card company ) saying I had insufficient funds to pay the merchant. I asked the merchant several times if he received payment. He confirms that he did and sent my merchandise. I called the card company 4/5 times in the past weeks and they have no history of the transaction nor do they have a reason as why this might 've happened. Today on - - 2016 I reloaded the card with $40.00 to buy something else. I get a text message instantly saying that I have paid the merchant that already sent my merchandise. So the money I just loaded onto the card was automatically taken out. Once again I contacted the merchant and he confirmed once again that he only received - payment. I spoke to - agents from netspend and they said they will put the - dollars back no later than 6 hours. This was at - time and it is now - time. I made sure there was enough money for this transaction and I feel that I 'm getting scammed. Please resolve this issue as you see fit.