NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues Virginia

My tax refund was direct deposited to a netspend prepaid card. I filed my taxes with turbo tax. Once my tax refund was deposited to my netspend card within a week and a half there was fraudulent activity on my account so I filed disputes and closed my netspend prepaid card account. Once the disputes were investigated it was proven that fraudulent activity had occurred and I was to be credited back $340.00 back. Since my account was closed I was told that I would be sent my return of funds by check mailed to my address of record. When I never received my check I called netspend several times and literally spent over 3 hours on the phone in - different calls trying to find out when I would receive my refund from netspend. I was hung up on several occasions. I was treated very rudely then I was told that my check was sent to the IRS because that is who originally deposited funds in my netspend account. I spent countless hours on the phone and in person with the IRS only to be told that they have nothing to do with a refund due me from netspend


IRS I made several more attempts to get my $340.00 from netspend. Once again they told me that they sent it to the IRS. The IRS states they never got it and would never accept it even if they did. This has been going on since -/-/-. It is now -/-/- and I have yet received my $340.00. I keep getting the run around from netspend. I am - and have been treated like trash by netspend and still nothing has been resolved. I am at my ropes end. This has caused so much emotional distress having to go through this. I want my $340.00 from netspend they have been holding it for nearly 3 months.