NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Unauthorized transactions/trans. issues North Carolina

I am contacting you in regards to a dispute between me and my financial institution. Me and - - were previously using a venue as our wedding venue. We have agreed to part ways in business and per - who is the merchant and business owner, we had the deposit of - refunded back to our debit card ending in - minus a - processing order fee equaling -. My bank is requesting a receipt from that business or a confirmation that this refund is in regards the deposit of -- processing fee= - ( refunded back ), the original transaction from your venue to my card ending in - was - from - - - - done on -/-/15 and the method of payment was debit card. I have informed them that the merchant is refunding back the full deposit and that the - was - of - payments equalling - They are refusing to provide me my money back and have made it impossible for me to speak to a supervisor. My account was negative and it paid the negative balance back but they are not wanting to give me my money back. I have informed them that this money is vital to dfeed my children, and to take care of my daily life yet I am being treated like a criminal and not given realistic options even fter I have contacted the merchant. I am just looking to get my money back and I will no longer do business with this company after this