Review and analysis of over 283 complaints against Capital One
Capital One consumers have reported over 283 official complaints related to Advertising and marketing. Out of the 283 consumer complaints against Capital One, 18% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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Capital One Credit card advertising and marketing January 7, 2017 - My wife has a shopping addiction. She has run up credit cards in my name. Ones that I did n't know I had. The worst is capital one. I took $10000.00 dollars out of my 401 so I could settle that dept. then I find another for $5000.00. They stop credit on that card but still send us applications for new cards. I feel they target people like my wife and it reall - Sincerely - - -... |
Capital One Credit card advertising and marketing January 2, 2017 - I spent some time on the telephone today trying to close a credit card account with Capital One ( account # - ). It refused to close it. I repeatedly and clearly directed it to close the account and it persisted in refusing to close it. I had been offerred so-called " upgrades '' on the card in the past. - of them was to a - Rewards card. Initially, I asked Capital One to honor the terms listed on its website for a new - Rewards card. It refused to do so. Among other things, it insisted that the APR would exceed the advertised rate for the - Rewards card. With considerable disse... |
Capital One Credit card advertising and marketing December 23, 2016 - Despite my repeated requests to be removed from Capital One 's mailing list for credit card offers, I keep getting them in the mail. I have called, left messages, and talked to people with guarantees that I am off their list yet I keep getting them. I am already on the non-solicitation list with my credit report yet Capital One keeps mailing me offers.... |
Capital One Credit card advertising and marketing December 21, 2016 - Please reference last complaint from Capital One Subject : Your submission, [ Case number : - ] - - from Capital advised she would listen to calls and would get back to me with an answer but never returned my calls. I tired teaching - - from Capital One but was unable to reach her at the number she provided, every time I would call the line would be busy and so I would reach out to someone else at Capital One only to be advised that they tired and the line was busy. Capital One has left me in a financial mess with my other creditors, they refuse to reissue the Access checks/ rei... |
Capital One Credit card advertising and marketing December 14, 2016 - I have attempted to file this claim directly with the organization involved, Kohl 's, but they have refused to take action. I was coerced under false pretenses to sign up for a Kohl 's charge card. A sales associate came around while standing in line and asked if I would like to sign up for a Kohl 's charge to receive - % off. I was aware of the Kohl 's policy regarding certain exceptions about items. I inquired with the associate if there were any exceptions regarding this item, she informed me that there were not. Immediately after, I inquired if I signed up and was approved for this card... |
Capital One Credit card advertising and marketing December 7, 2016 - I came across an offer for Capital One 's - Rewards Credits, and its terms were simple : $0.00 annual fee ; 0 % Balance Transfer & Purchase intro APR for 9 months ; 1.5 % cashback on all purchases ; and a one time $100.00 cash bonus after spending $500.00 on purchases within 3 months of approval. These all sounded appealing, so I applied and was approved for a card. However, after purchasing a laptop, I called in to claim my $100.00 cash bonus and was informed that I actually was n't eligible. Why? This is how the call went : Capital One : " Because that promotion is for a different... |
Capital One Credit card advertising and marketing November 30, 2016 - I have been a customer of capital one for 10 years. I was told when I opened the account I would receive a increase which would help build my credit but have yet to see either I 've applied for a increase several times with no results. I know multiple people who have gotten there credit limit increased within a few months of opening there accounts and I have n't got one in the 10 years of opening mine... |
Capital One Credit card advertising and marketing November 24, 2016 - I keep receiving pre-approved offers in the mail in my sons name. To protect his identity I have called the company and they said it would stop. I have called the opt out and so have they. Currently I have had to shred every week offers. This is Capital One - - - -, - -... |
Capital One Credit card advertising and marketing November 18, 2016 - I have received mail through the post office from CapitalOne offering me a credit card. First, I stamped the envelope " RETURN TO SENDER '' in red ink and put it back in the mail but, I do not remember the date. Second, I stamped it again and then wrote " Please remove me from your mailing list. This is my second request. If this request is not honored I will be contacting the Post Master General and the Attorney General of Arizona. Thank you for your help. '' At the time I did not know to contact the Federal Trade Commission. Third, I received another envelope. In response to the envelope, on... |
Capital One Credit card advertising and marketing November 18, 2016 - I over paid my capital one card. As part of a home refi they asked me to pay off and close this account. I looked up online my total balance and paid a direct payment through their website for around $1500.00 in - 2016. I asked them to close the account, they did. A few days later, another payment for $950.00 was paid auto bill pay from my checking account. I forgot to cancel that check that I had scheduled. When I noticed the $950.00 come out of the account I called Capital One. They said they did n't have any record of it. Then we did a three way conference call and Capital One and ... |
Capital One Credit card advertising and marketing November 8, 2016 - I have been a victim of Identity Theft since - -, -. I submitted complaints against other credit card companies to warn them about my situation. On - -, -, I submitted a complaint against Capital One in regards to -. I told Capital One that NO one named - living at the - -, - -, CA. I would like Capital One to remove - from the mailing list and STOP sending - mail at this home address. Today - -, -, Capital One is still sending me mail at my home address after I told Capital One to STOP harassing me. Capital One refused to remove - - fro... |
Capital One Credit card advertising and marketing August 22, 2016 - I have been with Capital One since - of 2016 and i have had to go thru the - just for them to increase my credit limit this month and they still have not reported to any of the credit bureaus like they are supposed to be doing an that is a breach of there terms and Agreements because they lied and i want them to report asap.... |
Capital One Credit card advertising and marketing August 10, 2016 - I applied for a card with Capital One in - 2016, and was approved for the Platinum ( with a $300.00 limit ), a card other than the - I thought I was applying for ( the - ). I was informed by email that I had been enrolled in the Credit Builder program ( an email I am no longer able to find ), the description of which states that the card does not report to the credit bureaus for the first five months, and I decided to make the best of things and keep the card, since it would have no impact for those months. The first statement did not report, but the second statement did, and due to... |
Capital One Credit card advertising and marketing August 1, 2016 - I took a hit to my credit bureau report for a deceptive reason : I went through the checkout line at KOHL 'S department store on - and was asked if I wanted to apply for a credit card. I initially said no. Then was advised I could get 30 % off my purchases if I applied. I again said no, but upon thinking of the discount I would receive off my $160.00 purchase I then was convinced to apply. Upon being approved and final checkout, I noticed there was no discount. I inquired and the manager or lead came and gave me a $0.00 discount as you can see from the receipt I included in this email. ... |
Capital One Credit card advertising and marketing July 31, 2016 - Capital One unethically procured my credentials from credit bureaus and kept performing " prescreening '' or credit check on my account WITHOUT my consent. I kept getting promotional offers almost twice a month for about 8-10 months. The communication was never clear about the clandestine prescreening checks being made frequently. This could severely affect my credit history and limit my access to financial resources in my hour of need. I wish that CFPB takes stern action against Capital One and I demand an apology from the credit card company. Thank you!... |
Capital One Credit card advertising and marketing July 29, 2016 - I was contacted my someone from capital one just as my o % promo period was ending, He told me that because i make more then the minimum monthly payments and as long as continue to make my payment on time that they were going to extend the o % promo to me as well as raise my credit limit. I was skeptical so afterwards i call customer support to confirm this and they informed me that i was good to go, As lone as i do n't do cash advance. Well not exactly i go paperless and i just reviewed my account on line and im being charged 23 % interest now.... |
Capital One Credit card advertising and marketing July 16, 2016 - The quicksilver capital one credit card sent me a letter for me to sign up for their credit card. I called their customer service number to see if I can be taken off their mailing list. They make it impossible to be removed from their mailing list if one has a - with the USPS which I have. They asked me to leave my name on their recorded along with my address and phone number. They are obviously doing something wrong. They also are in business with -.... |
Capital One Credit card advertising and marketing June 26, 2016 - An unauthorized credit inquiry was made on all - reporting agencies by capital one. I continue to get solicitation from this company even after I requested that they stop... |
Capital One Credit card advertising and marketing May 31, 2016 - On -/-/2016 I made purchased a furniture set for roughly $1000.00 on Kohls.com. This order number is -. My formal complaint is regarding their credit card marketing and the misleading approach that they use. I had planned to use my - - yesterday and when I submitted all information in the ordering process a pop-up window appeared. I was on the very last submission page about to click " submit and finalize order. '' This pop-up says, " Apply for a Kohls charge card and you can save 20 % on this order! '' My order totaled $920.00. I am not - to take out credit cards, but ... |
Capital One Credit card advertising and marketing May 21, 2016 - I went online to choose a credit card becuase i have some travel plans coming up and need to purchase tickets now. I read and compared offers, I choose the Capital one venture card because it offered zero percent for a full year and then stated would be 12.99-22.24 % based on your credit worthiness. I was also looking at this ending score after one year. I was approved for the card right away but was given the offer of 22.24 %, my credit score -, I feel it 's pretty good, maybe not the absolute best. I feel their company is providing false advertising. Many companies are trying to pull this... |
Capital One Credit card advertising and marketing May 6, 2016 - Capital one is harassing by sending spam paper mail communications. The opt out process is unclear and difficult. Capitol one is violating my personal privacy. Capital one is sending unsolicited harassing communications that create a threat to personal privacy. - is not at the address. ... |
Capital One Credit card advertising and marketing May 3, 2016 - I received email offer for a credit card with great cash-back benefits from Capital One Banking. I have a money market account with - - balance with this bank. After applying, I was denied the credit card for the reason that my income was too low. I want to know how and why Capital One banking can solicit and extend credit card deals to prequalified people and then deny that unsolicited offer. ... |
Capital One Credit card advertising and marketing April 18, 2016 - I applied for a capital one - business card for an llc for which I am a member. The card is now reporting to my personal credit report. I called capital one and they said they would switch it to the company credit report. However, they called me weeks later and informed me that they added the TIN to the card but will not remove it from my personal credit. This is not a personal debt. It is the debt of the company, - - -, and paid for by the company. If it were a personal card, it should not have been marketed as a business card and to the business with the business name on it and r... |
Capital One Credit card advertising and marketing March 28, 2016 - Capital One taunts its credit card as a tool to establish credit yet it does not REPORT correctly or adequately to - MY good credit. 1. I have paid on my account now for 1 1/2 years and yet it is not reported. 2. They do not update my balance that decreases every month, therefore inflating a lowered credit score. 3. They do not report my correct credit limit of Credit Line : $1400.00. 4. They promise to increase my credit limit with good payment history and yet NOTHING. I am still at a low balance. ... |
Capital One Credit card advertising and marketing March 6, 2016 - CapitalOne offers a significant bonus on its Venture card if new sign-ups spend a certain amount within 90 days. The 90 days starts the day the card is approved online. But since it takes 7-10 days for the card to be received in the mail, we really only have 80 days to activate it & start making purchases. CapitalOne makes a big deal about having 90 days, which is nothing less than false advertising to get sign-ups. Please stop them from continuing this fraud. ... |
Capital One Credit card advertising and marketing February 18, 2016 - Capital one has been soliciting me aggressively for a credit card after I asked them to stop sending me offers. One time they made me an offer, I accepted and then they closed the account before I could use it. They removed the inquiry off my report as agreed to in my previous complaint. But they have n't honored the agreement. ... |
Capital One Credit card advertising and marketing January 23, 2016 - I went to use one of my Capital one visa card and the transaction was denied. I had a second different branded capital one credit card. I then tried to use this card. It was also decline by Capital one. I then called capital one to see what the problem was and was told my credit card accounts were closed today. I asked them why and I got a vague answer and they said they could not give me any other information. I have always made my payments on time and there are no problems with my account. It appears that Capital one is Capital one offers a rewards program that is like a bait and close progr... |
Capital One Credit card advertising and marketing January 20, 2016 - I have received a credit card offer in the mail on -/-/2016 for my deceased wife, - -. She has been deceased for over one year. Eight months ago I placed her name on the FTC list for opting out of solicitations. I have attempted to contact the company by following instructions from their web-site. Their privacy policy directs me to " submit an unsubscribe request '' yet no feature exists on their website. The policy provides no alternative phone number nor mailing address. My complaint is to report the credit card company for violating federal regulations by publishing a privacy po... |
Capital One Credit card advertising and marketing January 11, 2016 - I signed up for the Capital One - rewards card with the intention of using this card for its travel benefits. Knowing I would be able to spend the $3000.00 in the first three months required to obtain a - mile reward, I applied and was accepted. I applied for the card and was accepted the beginning of - 2015, and was given a 7 - 10 day estimate to when my new card would be delivered. It never came, I called it in - -, 2015 when it had not arrived after 14 days and was told they were sorry that the card was actually never shipped to begin with. They promised to expedite ship my... |
Capital One Credit card advertising and marketing January 4, 2016 - CapitalOne has sent me numerous " Pre-approval '' offers. The letter reads in bold that I am " pre-approved for this offer with no annual fee and our lowest intro APR. '' But further down on the back of an accompanying sheet of paper, it explains that a Pre-approved credit card offer is sent to a " well-qualified group of people. Being pre-approved means you meet out initial criteria '' It seems to me that this is " Pre-screened '' not " Pre-approved '' ... |
Capital One Credit card advertising and marketing December 21, 2015 - This complaint pertains to the direct mail marketing practices of Capital One. Although under the Constitution companies and individuals have the right to free speech, i.e., the right to solicit consumers, solicitation of financial products including those containing partially completed applications and especially if " pre-approved '' can in today 's world cause harm if they fall into the wrong hands as well as place a burden on the recipient with respect to their proper destruction. As a result, they are not the same as the weekly ad that comes from the supermarket. On -/-/- I sent ... |
Capital One Credit card advertising and marketing December 9, 2015 - Received a letter from CAPITAL ONE - -. - - VA - ). With letter saying PRE APPROVED offer for credit card. This is printed on the envelop and the letter. Upon applying online and completing the questionnaire, immediately I get an alert by - that my credit report dropped - points, because of a hard credit check by CAPITAL ONE.There was no clear indication they were going to do a hard check on my credit which significantly has affected negatively my credit .This is a very deceptive practice scheme by this company.It is very unfair to consummers and really hurts ones life.... |
Capital One Credit card advertising and marketing November 11, 2015 - Advertised - 7 Years No Interest to open and current Furniture Row Express Money Card issued by Capital One. When I made my purchase I was only offered 5 years No Interest. We went to Furniture Row at - - -. - T- on - and met with - to purchase a Tempurpidic bed and foundation for $4600.00 for the advertised 7 years no interest. The advertisement said " Offer available on approved singles or combined store purchases totaling $3900.00 or more of qualifying merchandise made between -/-/15 and -/-/15 on an open and current Furniture Row Express Money card issued ... |
Capital One Credit card advertising and marketing October 28, 2015 - When I was shopping at Kohl 's on - -, 2015, the salesclerk convinced me to apply for a Kohl 's charge card by promising that I would get 30 % off of my purchase. However, instead of the application being accepted, a receipt printed that said : " We are unable to complete processing of your application at this time. '' The clerk said that this meant that my application was declined. He could no longer provide me with the 30 % off. Additionally, he took back the written terms and conditions for the credit card. I questioned him if the application was in fact denied, since that was not wha... |
Capital One Credit card advertising and marketing October 2, 2015 - Robo call to my home number - many times daily. The phone number that the call comes from is -. - from Capital One. ... |
Capital One Credit card advertising and marketing September 25, 2015 - I applied for a Capital One secured card in 2014, which is advertised as a way to rebuild credit. I was approved with a deposit that I was told that I would get back after showing good usage of the card. I was even told that my card could be upgraded. However, though I 've never been late on a payment, when I attempted to get my deposit back, I was told I had to close the card. Capital One has even increased the credit limit on my card without an additional deposit and without me asking. Capital One can not advertise a card as helping to rebuild credit and promising people to get their deposit... |
Capital One Credit card advertising and marketing July 3, 2015 - I have a - credit card with Capital One and it includes a 1.5 % cash back on all purchases. Yesterday ( -/-/15 ) I saw a Capital One ad on TV stating that - cards pay 2.0 % cash back. I called CapOne today and they said my card is stuck at 1.5 % and only new applicants for Spark cards get the higher rate. They refused to raise my cash back rate. The ad did not specify new applicants '' ; it mere said - cards deliver 2.0 % cash back. That is blatant false advertising. ... |
Capital One Credit card advertising and marketing July 2, 2015 - I recently received an offer in the mail for - - credit card. A major feature of this card is to Earn - miles per $1.00 spent on every purchase ''. Unfortunately, this is a false and deceptive statement. The brochure explains that I use the credit card to book a flight on my own, then go to their rewards center to redeem my miles, which will apply a credit for that flight. It turns out that a mile credit '' does NOT result in a credit towards a flight mile. Instead, it is just a - penny credit towards my flight purchase. These are very different things! For example, suppose I m... |
Capital One Credit card advertising and marketing June 11, 2015 - I am being charged $45.00 -- per month in interest, after 0 %, on my credit card. When I called asking them to lower the 22.99 % interest rate, I was told that there are no provisions for lowering the rate at present, you can check back at a later date I have had my income drastically lowered & can not afford these exorbitant charges, is there something that can be done to help me? I have been unfailing in my repayments- always on time, ergo this company has denied even speaking with me about trying to find a way to help! ... |
Capital One Credit card advertising and marketing June 2, 2015 - Capital One once again has not provided full disclosure. Capital One continues to be misleading and fraudulent in their approach to provide accurate information to this Bureau. For the evidence that Capital One has provided i.e ... .. the - indicates that there is a reverse side to this application which has not been provided. Is it that Capital One knows that the reverse side will show my acceptance to the - plan to which they are not allowing during my time of unemployment. This corruption and misleading information with Capital One 's reporting to this Federal agency. ... |
Capital One Credit card advertising and marketing May 20, 2015 - I - that happens to be a Corporation. I wanted a new credit card that I could use for expenses - vendors, etc. ) that would offer high acceptability and rewards. I opted for the Capital One - for -, that offers 2 % cashback on all purchases. Like the other - accounts the corporation has, it requires a credit check for both myself and the corporation. The other - accounts, - with - and - -, all report only to the Business entity, since it is a corporation and is treated as a separate person. In applying for those - lines of credit, they show up as a 'hard ' cred... |
Capital One Credit card advertising and marketing April 27, 2015 - I was coerced by Capital One to switch my free account to a fee account. I was told because I was a long term customer there would be no fee. Now $60.00 fee.now have to cancel. They say I have - accounts not -,. Penalized now for cancelling account. Would not bend when called. They are a terrible company. Also kept raising interest fee for no reason. Have excellent credit. It is usury. Keep your wallet closed for this company ... |
Capital One Credit card advertising and marketing April 23, 2015 - I am deluged by credit card offers from Capital One. This unwanted junk mail is a source of great irritation and needless inconvenience as I have to shred the unwanted solicitation. And this continues despite having requested the Credit Bureaus and Capital One to have my name removed from such solicitations. I would like CFPB to impose harsh penalties on such banks who refuse to comply with customer requests to cease soliciation ... |
Capital One Credit card advertising and marketing April 8, 2015 - Capital One advertises Cash rewards - however and whenever you want themWith Capital One ( - ) cash rewards, there 's no limit to how much you can earn and no minimum requirement on how much cash back you can redeem. Also, your cash rewards do n't expire and can come as a check, account credit, or gift card. However after reading Your No Hassle Rewards Program Terms & Conditions, consumers are subject to : We reserve the right to alter, change, or terminate this rewards program at any time without notice. Redemption values vary and are subject to change without notice.This is misleading an... |