Capital One Credit Card Complaint

Advertising and marketing

Capital One Credit card department,

Advertising and marketing Minnesota

I took a hit to my credit bureau report for a deceptive reason : I went through the checkout line at KOHL 'S department store on - and was asked if I wanted to apply for a credit card. I initially said no. Then was advised I could get 30 % off my purchases if I applied. I again said no, but upon thinking of the discount I would receive off my $160.00 purchase I then was convinced to apply. Upon being approved and final checkout, I noticed there was no discount. I inquired and the manager or lead came and gave me a $0.00 discount as you can see from the receipt I included in this email. I was then told you ca n't get a discount on Levi jeans. The cashier is then co-signing this information. This strikes me a surprising that the cashier is now telling me this information as - out of - of my items are Levi jeans. Unhappy with this the manager/ Team lead person reminds me I did get 30 % discount off the $2.00 shirt. Still unhappy and voicing my opinion about it. She then tells me " If I do n't want the card I can just pay for it all with another method of payment '' I then proceeded upstairs to return all the merchandise. I think it should be noted of this UDAAP violation as it would be a deceptive practice.

Capital One customer in Minnesota
Aug 01, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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