Capital One Credit Card Complaint

Capital One Credit card department,

Advertising and marketing Texas

Advertised - 7 Years No Interest to open and current Furniture Row Express Money Card issued by Capital One. When I made my purchase I was only offered 5 years No Interest. We went to Furniture Row at - - -. - T- on - and met with - to purchase a Tempurpidic bed and foundation for $4600.00 for the advertised 7 years no interest. The advertisement said " Offer available on approved singles or combined store purchases totaling $3900.00 or more of qualifying merchandise made between -/-/15 and -/-/15 on an open and current Furniture Row Express Money card issued by Capital One , N.A . '' I have an open Furniture Row Express Money Card with an available credit of $4700.00. When I went to purchase I was told that they would only give me 5 years no interest. - called Capital One on - and said that my credit account is not in the correct tier to get 7 years and they could only offer 5 years. I called Capital One on - and they said that this is Furniture Rows decision to offer 7 years not Capital One 's and I need to take it up


the purchase over the phone and received the 5 years - interest. I have filed a - complaint against Furniture Row. The complaint went unresolved and Furniture Row said that this is an issue with Capital One. I have called Capital One again and asked for something in writing to explain how I have a credit card that is in a different tier and can be denied the 7 years but given 5 years no interest. They said that they do not have anything in writing and offered to send me a credit card agreement. I have received the credit card agreement and there is nothing in it that states that I can be denied an advertised 7 year no interest and given a lower tier of 5 years no interest. This is false advertising that lead me into the store to make a purchase for 7 years no interest and then have it not offered to me even though I already had the approved credit card and credit limit to make the purchase.