Review and analysis of over 60 complaints against Santander Bank US
Santander Bank US consumers have reported over 60 official complaints related to Making/receiving payments, sending money. Out of the 60 consumer complaints against Santander Bank US, 13% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Santander Bank US Bank account or service making/receiving payments, sending money February 24, 2017 - I received a check in the mail for about $2000.00 and I deposited it in my account. My bank fulfilled the check 2 days later. I then withdrew a certain amount from that check and deposited it in another account. Another 2 days later, my balance is almost - $1500.00. It turns out that the check was fictitious and I was left to pay back money that was n't even mine.... |
Santander Bank US Bank account or service making/receiving payments, sending money January 27, 2017 - I am in process of buying a house. 10 days before closing date which is -/-/2017, someone faked email ids of my real estate agent and real estate attorney, and duped me into sending a wire for USD - as the cash down component of my house purchase. The wire was sent on Friday -/-/2017. Copy of the entire email communication with the " fake '' email id is attached, so is the copy of the wire I sent. My bank is - - - ( - ) in - - and the receiving bank is Santander Bank in -, -. I did the wire through a branch of -. The associate who sent the wire, although the a... |
Santander Bank US Bank account or service making/receiving payments, sending money December 27, 2016 - I set a bill payment to my - bank credit card account from Santander Bank on line banking, but - bank did not receive the payment. I call Santander bank, the Rep. said they mail out the payment on time, this is post office problem. But he said you can mail the -credit card statement to our bank and attention Case management, we will refund the late fee city bank charge you. I did mail the copy of credit card statement to the Santander bank address he gave to me on - -. After one month, I called again, another Rep. said the address is wrong and they do not accept, you must fax ov... |
Santander Bank US Bank account or service making/receiving payments, sending money December 15, 2016 - Overnight on -/-/16, my Santander checking account received multiple " hits '' from an unknown source in - -, -. Most were duplicate, repetitive charges which now total more than $3000.00 on my account. As of this morning, my account is overdrawn - $1400.00 and growing. I contacted the bank at - this morning to advise them of the fraudulent charges, and my ATM was cancelled. I was then told that the money would stay OUT of my available funds, leaving me overdrawn and without money, until such a time as the vendor requested payment and they " post '' to my account. I 'm su... |
Santander Bank US Bank account or service making/receiving payments, sending money August 6, 2016 - COMPLAINT : - - - - -. - . - - -, MA - - I have a checking and savings account in Santander Bank, N.A. at the following branch in - -. Santander Bank | - - -, - -, MA - Branch ID : - Tel. ( - - - Fax : ( - - - ; Customer Service Ph. ( - ) - On - -, 2016, a withdrawal for the amount of $360.00 was made on my Santander account at - -, -, MA, located in -. Also $3.00 bank fee was charged to my account with this transaction. I called Santander Bank branch at - - and Customer Service imme... |
Santander Bank US Bank account or service making/receiving payments, sending money April 16, 2016 - - - - took $6000.00 from my bank account last week. The first withdrawal was under my consent. The additional - withdrawals were not. plan meant I was required to sign up for - - which is an electronic direct withdrawal from my bank account monthly for the AGREED upon amount. I set the additional payment online via echeck, hit submit ONCE, and got - confirmation number. Fast forward to yesterday and - has withdrawn an additional $6000.00 dollars from my bank account using the SAME check number. The amount of catastrophe this has caused is unmeasurable. In all, ... |
Santander Bank US Bank account or service making/receiving payments, sending money March 15, 2016 - I went to the bank -/-/2016 and asked why my debit card is blocked. Representative took my debit card information and said that I took - dolars from ATM and my account is overdraft. I said that I did n't do it and - - helped me file a claim about fradulent activity on my checking account by phone I was talking with person from Card Claims Team ( -, MA ) who said that the fraud was exactly from my card in the Santander ATM in the -, New York on -/-/2016. I did n't leave my room -/-/2016 because I had a flu, so I was in the - -, -. Santander Bank refunde... |
Santander Bank US Bank account or service making/receiving payments, sending money December 15, 2015 - Hi have an unsecured line of credit with Santander Bank. I also have - checking accounts, a savings account for my son, and my HELOC with Santander bank. I use the unsecured line of $5000.00 as my overdraft protection account. The interest rate on that account is aggressive, but it does n't bother me because I do not keep an open balance on there for long. In fact, I transfer money over very quickly and the check daily for any additional interest that may be tabbed to that account so I can pay it off. However, the account is set up incorrectly. The online interest balance does not match w... |
Santander Bank US Bank account or service making/receiving payments, sending money April 3, 2015 - I was having difficulty accessing my accounts with Santandar through their online banking. I called the - - on the recorded line. After identifying myself through their automated system and changing my pin #, I was connected with -, a represntative. I reviewed my difficulty with - and he asked if he could ask me questions through public recored to confirm my identity. Although, I was confused why they would use public record as a means to confim my identity, but nevertheless I agreed. He asked me my name, address, and social security number. After a pause, he stated that he could n... |