Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Other bank product/service Making/receiving payments, sending money Pennsylvania

I was having difficulty accessing my accounts with Santandar through their online banking. I called the - - on the recorded line. After identifying myself through their automated system and changing my pin #, I was connected with -, a represntative. I reviewed my difficulty with - and he asked if he could ask me questions through public recored to confirm my identity. Although, I was confused why they would use public record as a means to confim my identity, but nevertheless I agreed. He asked me my name, address, and social security number. After a pause, he stated that he could no longer help me and that I needed to go to a branch. I was astonished that these were the tough '' security questions that he asked and even more surprised that his service solution was for me to leave work and go to a branch. Clearly those questions are the very bare bones of identifying someone and I expected a deeper inquiry but received none. I asked to speak


wish to cause any trouble but wanted help to my issue and not deal with a branch. - eventually picked up my call after the transfer and I reviewed my issue with her. She blamed the system '' that her and - use and stated their was nothing further to be done. I begged her to please ask me more difficult questions but they declined. I was open to alternatives to resolve this but - and - were not even remotely interested in exploring any other means. Remember, i was able to change my pin but they could n't ask me the amount of my HELOC payment. I told them that their service was poor and uncreative in spite of a basic request. I asked for her supervisor as I desired to provide sorely needed feedback and to explore further assistance if possible. I received no name, no phone number, no email to which I could address my complaint. I did receive a Client relations address to hand write a letter to. I also asked why she told - that she did not wish to speak to me and or hear about my issue. She denied that that happened and in turn made - a liar. Please remember this was a recored line, so there should be no dispute about any of this.