Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Savings account Making/receiving payments, sending money Massachusetts

COMPLAINT : - - - - -. - . - - -, MA - - I have a checking and savings account in Santander Bank, N.A. at the following branch in - -. Santander Bank | - - -, - -, MA - Branch ID : - Tel. ( - - - Fax : ( - - - ; Customer Service Ph. ( - ) - On - -, 2016, a withdrawal for the amount of $360.00 was made on my Santander account at - -, -, MA, located in -. Also $3.00 bank fee was charged to my account with this transaction. I called Santander Bank branch at - - and Customer Service immediately reporting the fraudulent withdrawal from my savings accounts. I reported to the bank that my Debit/Credit card was with me in my wallet the moment this money was withdrawn without my authorization. I told the bank 's representative that I have never used my card to withdraw money at - -, - MA, located in -.


I had any idea of whom cloned my card. I mentioned to them that - - - - - at - - -, - -, MA - was the only place that has had access to my information when I have ordered online at -. However, I clearly stated that I was not imputing this restaurant any culprit, just the fact that they have had access to my information for delivery purposes. Customer Service gave me the following Claim Number : - and said that the bank will investigate the illegal withdrawal of $360.00 from my savings account and will reimburse to me the total amount of $360.00 ( including $3.00 charged fee ). As of today, Santander Bank has not reimbursed me for any money, and customer service department has just given me a general statement that the bank can not refund the money because information is inconclusive, avoiding to explain the foundations and rationale for this determination. Hereby I am requesting the intervention of the CFPB to solve this matter.