Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Other bank product/service Making/receiving payments, sending money Pennsylvania

Hi have an unsecured line of credit with Santander Bank. I also have - checking accounts, a savings account for my son, and my HELOC with Santander bank. I use the unsecured line of $5000.00 as my overdraft protection account. The interest rate on that account is aggressive, but it does n't bother me because I do not keep an open balance on there for long. In fact, I transfer money over very quickly and the check daily for any additional interest that may be tabbed to that account so I can pay it off. However, the account is set up incorrectly. The online interest balance does not match what is printed on the paper statements I receive in the mail. When I pay the interest online, it is not credited against the interest due somewhere in the account, and I am then billed for interest in a paper statement. However, the balance online is reported as zero. I have called about this numerous times. They tell me the online account reporting does not reflect everything and I have to rely on the paper statements. However, I pay everything online, so I continue to transfer money over to that account,


service. I have put everything in writing but they seem to not understand. I most recently was reported for 60 days late for $7.00 this past - and -. I used money from this account and paid it back the same week and the next week. I then paid interest the following week. The balance showed - once I paid, and I do not know why they would hand bill me for $7.00 interest but not report it as interest due online for 60 days. This is very frustrating. I have perfect credit and am never late on any accounts. This small account has caused a great deal of problems for me and is negatively reported on my credit report now. I am not getting any cooperation from this bank. I have had my main checking account for - years, and I do not appreciate being ignored when I point out a legitimate issue with the setup and billing on this account.