Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Checking account Making/receiving payments, sending money Massachusetts

- - - took $6000.00 from my bank account last week. The first withdrawal was under my consent. The additional - withdrawals were not. plan meant I was required to sign up for - - which is an electronic direct withdrawal from my bank account monthly for the AGREED upon amount. I set the additional payment online via echeck, hit submit ONCE, and got - confirmation number. Fast forward to yesterday and - has withdrawn an additional $6000.00 dollars from my bank account using the SAME check number. The amount of catastrophe this has caused is unmeasurable. In all, - made - $6000.00 withdrawals in two days from my account using the same Echeck number, a total of $18000.00 dollars of which only - installment was returned leaving me - $12000.00 and unable to pay my bills on time.


My bank account is now negative thousands of dollars and I can not pay my rent, buy groceries and will be late on and charged fees for a number of other loan and utility accounts. I spent a significant amount of time on the phone with several Santander Bank representatives yesterday ( -, -, - ) who while I 'm sure did their best to provide customer service told me the business could process a refund no faster than 10 days and it could take up to 45 days to resolve. The bank allowed an issuance of the same echeck on three separate transactions. It took the bank a full week to inform me my account had been overdrawn to this point. In the 10 years I 've had my account, it 's been overdrawn once, by $2.00, and you mean to tell me there were no red flags when $18000.00 was withdrawn in two days bringing my account far into the red? I was also informed that I could not be given a temporary balance adjustment in the meantime AND that the overdraw fees being charged to my negative many thousands of dollars account could only be resolved after the fact in another entirely separate dispute. I was also told that the bank would not assist me in speaking with - to resolve the conflict. I have been a customer of Santander Bank since 2006 and will be closing my account with them as soon as this is resolved.