Santander Bank US Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Santander Bank US Bank account or service department,

Checking account Making/receiving payments, sending money New York

I went to the bank -/-/2016 and asked why my debit card is blocked. Representative took my debit card information and said that I took - dolars from ATM and my account is overdraft. I said that I did n't do it and - - helped me file a claim about fradulent activity on my checking account by phone I was talking with person from Card Claims Team ( -, MA ) who said that the fraud was exactly from my card in the Santander ATM in the -, New York on -/-/2016. I did n't leave my room -/-/2016 because I had a flu, so I was in the - -, -. Santander Bank refunded - dollars to my account plus they refunded overdraft fees which they charged me. I thought that everything is okay now, so I did n't go to the police with it in the -. In the end of the - I got the letter that bank denied my claim and want me to paid - dollars plus fees. I called them in emotions and explained that I did n't took the money. I believed that they will take care of it. -/-/2016 Santander Bank,


the bank and - - said that he ca n't help me, because decision against me was made in the -, MA and the only way is the case in the court. He also said that it will cost me a lot of money for attorney. I felt bad after it because I am not rich as a Santander Bank, but I just wan na justice as a customer. I also heard from - - that I am not the only person who has money missing from the account in the Santander Bank, New York. I went to the police and they said that at the moment I should have a case against the bank in the court, because they ca n't make it report after bank investigestion. Every few days bank charged me extra - dollars fee. My account is overdraft. I got the information that I have 35 days to pay everything or they will close my account and I will have bad credit score. From the beginning of this situation I felt discriminated because of my immigration status by the bank workers. They have a lot of my informations and they asked me about my passport information by the phone. I am a victim of - so I will regulate my - in a diffrent way. I felt totally bad because of my hard life situation and Santander bank make it even worse. I swear on the Holy Bible that I did n't took - dollars from the Santander ATM and I did n't give my PIN number or credit card to anybody. Please help me.

Santander Bank US customer in New York
Mar 15, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Santander Bank USComplaint HistoryComplaints4/20125/20126/20127/20128/20129/201210/201212/20121/20137/20138/20139/201310/201311/201312/20131/20142/20143/20145/20147/20148/20149/20143/20154/20155/20157/201512/20153/20164/20168/201612/20161/20172/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Santander Bank USMaking/receiving payments, sending money48.3%38.3%8.3%1.7%1.7%1.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints