Santander Bank US Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

Santander Bank US Bank account or service department,

Checking account Making/receiving payments, sending money New York

I went to the bank -/-/2016 and asked why my debit card is blocked. Representative took my debit card information and said that I took - dolars from ATM and my account is overdraft. I said that I did n't do it and - - helped me file a claim about fradulent activity on my checking account by phone I was talking with person from Card Claims Team ( -, MA ) who said that the fraud was exactly from my card in the Santander ATM in the -, New York on -/-/2016. I did n't leave my room -/-/2016 because I had a flu, so I was in the - -, -. Santander Bank refunded - dollars to my account plus they refunded overdraft fees which they charged me. I thought that everything is okay now, so I did n't go to the police with it in the -. In the end of the - I got the letter that bank denied my claim and want me to paid - dollars plus fees. I called them in emotions and explained that I did n't took the money. I believed that they will take care of it. -/-/2016 Santander Bank,


the bank and - - said that he ca n't help me, because decision against me was made in the -, MA and the only way is the case in the court. He also said that it will cost me a lot of money for attorney. I felt bad after it because I am not rich as a Santander Bank, but I just wan na justice as a customer. I also heard from - - that I am not the only person who has money missing from the account in the Santander Bank, New York. I went to the police and they said that at the moment I should have a case against the bank in the court, because they ca n't make it report after bank investigestion. Every few days bank charged me extra - dollars fee. My account is overdraft. I got the information that I have 35 days to pay everything or they will close my account and I will have bad credit score. From the beginning of this situation I felt discriminated because of my immigration status by the bank workers. They have a lot of my informations and they asked me about my passport information by the phone. I am a victim of - so I will regulate my - in a diffrent way. I felt totally bad because of my hard life situation and Santander bank make it even worse. I swear on the Holy Bible that I did n't took - dollars from the Santander ATM and I did n't give my PIN number or credit card to anybody. Please help me.

Santander Bank US customer in New York
Mar 15, 2016

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed with explanation

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