Review and analysis of over 172 complaints against Santander Bank US
Santander Bank US consumers have reported over 172 official complaints related to Problems caused by my funds being low. Out of the 172 consumer complaints against Santander Bank US, 17% were disputed by the consumer (i.e. the consumer was not happy with how Santander Bank US responded to their complaint) and 100% were processed in a timely manner. 24% of consumer complaints against Santander Bank US resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Santander Bank US Bank account or service problems caused by my funds being low February 15, 2017 - I have had an overdraft account with Santander for over 5 years now. I have not made any payments because the original balance of $1900.00, with interest, is now $4700.00. I keep waiting for this account to go to collections so I can pay a lower amount, but it never has. I just keep getting more and more interest charges.... |
Santander Bank US Bank account or service problems caused by my funds being low January 24, 2017 - On -/-/2017 I transfered $150.00 from a savings account to a checking account. I did this on line, as I had done many times before. I made this transfer to make sure there was sufficient funds in my checking account to cover expenses. In the past the decrease in funds from one account and the corresponding increase in funds in another account would show immediately. Recently this has not been the case. The reciept I printed shows the action I took occured on -/-/2017 but the transfer date was to be -/-/2017. When I went to the bank to voice my concern they said it was a business day s... |
Santander Bank US Bank account or service problems caused by my funds being low January 18, 2017 - I overdrew my checking account. I had sufficient funds in my money market account to cover the overdraft but the bank chose instead to take the funds from my overdraft protection line of credit and charge me interest. Their excuse to me was that my money market account was n't linked to my checking account. I had been told previously by local bank people that it would automatically come out of my money market account. I believe that this is a fraudulent practice by the bank to make more money at the customer 's expense.... |
Santander Bank US Bank account or service problems caused by my funds being low January 9, 2017 - - - - - - - -, Ma - - -- To whom it may concern : Around -, -, I went to the branch in revere to opt-out my account to prevent incoming charges without my consent, unfortunately Santander bank, did not obey my request and they kept paying items without my consent. I previously sent a complain to you guys ( CFPB ) in reference to the violation and fraud that this bank is doing with the customers, but you did not take action of whatsoever with the bank. On - - 2016, I called again and I was assisted by a lady name - and I asked her to please ... |
Santander Bank US Bank account or service problems caused by my funds being low January 5, 2017 - Topic! Santander bank - Pa. I had a checking account bal. of $1600.00 on -/-/17 a check came in $39.00 for payment from my account on -/-/17 That same morning - I made a cash deposit of $800.00 and check deposit of $350.00 ... My account was charged a $35.00 overdraft fee ..Santander bank has been doing this and charging these fees on a regular basis..at times the bank fee is correct in the overdraft charge ... but at this point with a cash deposit to cover the fee that same morning seems excessive and fraud to me ... Sincerely, - - -... |
Santander Bank US Bank account or service problems caused by my funds being low November 19, 2016 - Charged overdraft fee more than 50 times even though I signed to be opt out. They still cant fix the problem.... |
Santander Bank US Bank account or service problems caused by my funds being low October 7, 2016 - I messed up a payment and needed to use my overdraft protection for my Santander checking account. I was on vacation at the time, and as soon as I returned went to Santander Bank and paid it off. Since it was a Santander bank and - accounts were Santander. I paid it off in full. i then noticed on line that there was a balance on the credit line. I called the - # and got nowhere in resolving this. I then went to the branch where i made the payment. They told me that the balance was interest that accrued because it took two days to clear. I find that totally unacceptable, since I took mone... |
Santander Bank US Bank account or service problems caused by my funds being low July 25, 2016 - I had fraudulent charges on my bank account. I have filed four claims that are being rejected because the employees are not filling out the claims right. I have been harassed up to four times per day including Sundays from the collections department after being promised by two managers to have the calls stopped. I have wasted over 5 hours calling and waiting for them to not help me and to tell me that I owe them $100.00. I am sick of waiting for help, They told me on -/-/2016 that it would be resolved in 90 days. We are at day 91 and I had to fill out ANOTHER claim today.... |
Santander Bank US Bank account or service problems caused by my funds being low July 21, 2016 - Santander Bank charges a $ 5 monthly fee whenever the " value '' checking account average daily balance for the month drops below $500.00. That 's OK and clearly described in their terms. The problem is that they post the fee on the first day of the new period, the day after they send out the statement for the period for which the fee is levied. This means that their customers checking balance is $5.00 less than the customers expect, and for those customers who live on the edge, might result in hefty overdraft charges. I believe that sticking those unfortunate customers with those onerous ... |
Santander Bank US Bank account or service problems caused by my funds being low July 21, 2016 - I overdrafted my checking account at sovereign bank a few years ago on a small charge. Shortly after I overdrafted I had my wallet stolen. I had overdrafted between - and - dollars and now I am being called by collection agencies looking for - dollars. I went in to my local ( whitman ) santander branch to resolve the problem and they were not willing to wipe the charges. I am a college student and I am struggling to open a bank account because of this ludicrous fee that I can not pay off.... |
Santander Bank US Bank account or service problems caused by my funds being low July 18, 2016 - I have - separate accounts with the Santander bank so as not to co-mingle funds for a - property that I own. I recently deposited a check into my personal account. That check was returned for insufficient funds however it was charged to an unrelated account. I 've contacted the bank and explained that I did not want funds comingled however, the bank representative stated that this was " not best practice '' but legally acceptable. By doing this this bank has reduced the balance in this account to a very low level and has put me at risk for insufficient funds in this account only. If th... |
Santander Bank US Bank account or service problems caused by my funds being low July 5, 2016 - I accidently forgot to transfer the money I was saving for rent out of my savings and into my checking. For this I was charged an overdraft fee. Today, I see the check is bounced and the fee was refunded. However, now I have another $35.00 for the bounced check even though the representative on the phone told me the check would by deposited again in - business days at which point it will not bounce because I have made the transfer. The bank refuses to reverse the $35.00 fee despite my financial distress because of activity on my account that occurred --months ago. I have been in fina... |
Santander Bank US Bank account or service problems caused by my funds being low July 3, 2016 - I had been saving my rent money in my savings account to set it aside for the first of the month. However, I transferred it back to the checking account too late ( one day late ) and because of that, I was charged a fee. I 'm in serious financial distress right now. After a medical problem, I have accumulated a lot of debt and I had only allocated the last $20.00 that was supposed to be in my account to feeding myself for the next 10+ days. This bank has refused to return the $35.00 despite my circumstances and my account remains negative with no possible way for me to fix it and with more... |
Santander Bank US Bank account or service problems caused by my funds being low June 18, 2016 - Transferring money out of my Santander checking account during a move because of a previous issue ( closing on my mortgage nearly fell through because of them ) I log into the account to see if all the money has been transferred out to close the account only to find out that pending transactions from - and - posted later without my knowledge, as well as $170.00 in overdraft fees, one of them being a " sustained '' overdraft fee which I was unaware my account had even over drafted. Called customer support many times to attempt to have the fees removed. After hours of talking politely wi... |
Santander Bank US Bank account or service problems caused by my funds being low May 16, 2016 - On or around -, 2013, I went to one of the branches of Santander Bank at - - in -, - - to sign to be ( opt-out ) from my checking account ending in -. At the same time, I applied for an over draft protection account which it was approved. to my surprise, the opt-out I singed in for did not took an effect at all. how ever, I called them so many times in regards to this incident, but it was fruitless. I made so many phone calls trying to escalate the issue, but no one seemed to be helping me at all. there were times I was put on hold for about 45 minutes and at the end of 45... |
Santander Bank US Bank account or service problems caused by my funds being low April 15, 2016 - I am on Social Security - because of an - and I am supported by the Massachusetts Department of -. ( I can supply more detail about my - as needed ; suffice it to say -. ) My father is helping me with this letter because he is my Representative Payee. This complaint is against the Bank of Santander. On - -, 2016 I deposited a $2300.00 check made out to me from - ( attached ) in my account at Santander Bank.. During the days that immediately followed I used my debit card from this account and incurred charges of $2100.00 ( $1500.00 at - ALONE ) all before the ch... |
Santander Bank US Bank account or service problems caused by my funds being low February 7, 2016 - I submitted a claim on - -, 2015 about Santander Bank. I just returned to the U.S. from - and received the letter they sent in response. In the letter it says they identified that I requested an " All Debit Opt-Out '' in - 2015. However, the letter states that the request was not submitted for processing until -/-/-. First of all, I requested a complete opt-out of any form of over drafting when I first opened the bank account, a few years before. After getting hit with a $35.00 fee I went in to complain and was told it had been fixed. This happened a few more times, before t... |
Santander Bank US Bank account or service problems caused by my funds being low November 21, 2015 - The bank I have a checking and saving account with Santander charged me - separate charges for overdraft fee when the account was not deficient. They chose to process debits before the credit which was deposited 3 days prior. this is a common dishonest practice and I want the - back! ... |
Santander Bank US Bank account or service problems caused by my funds being low October 14, 2015 - I opened a bank account with Santander a few years ago. I very explicitly requested my account set up so it could never overdraft and would decline if a charge exceeded my balance. Later, I noticed on my bank statement that my account had over drafted and I 'd been charged $35.00 fine. That happened multiple times and each time I went to the bank I was told it would never happen again. Eventually someone was able to fix it so that I did n't have problems with that anymore. I have been living abroad for several months and have been charged $20.00 every time I use my card. On -/-/-, I w... |
Santander Bank US Bank account or service problems caused by my funds being low July 17, 2015 - I am currently sick, receiving only a percentage of my salary through a - policy. Because of my illness and lack of funds, my checking account became overdrawn. Santander bank has charged me - overdraft fees in the amount of $35.00 each, for a total of $350.00. I called Santander bank and they agreed to remove only - of the - overdraft fees. This is an outrageous punt of money and it is discriminatory and predatory against someone with a -. ... |
Santander Bank US Bank account or service problems caused by my funds being low July 9, 2015 - This complaint is in regards to a joint checking account with Santander Bank ; my son & I opened the account approximately 10 years ago. My son - is the primary user of the account. Over the 10 years he has never bounced a check. -/-/2015 he made a mistake and the account became over-drafted ( he did n't realize ) a few days later he received an automated deposit in which made the account positive again. He then paid his rent and other bills with out knowing he had been charged several over draft fees. This resulted in the account again becoming over drafted. Apparently he was allowed to ... |
Santander Bank US Bank account or service problems caused by my funds being low May 28, 2015 - I inadvertently used a Santander account to pay a - phone bill. It must have been on a selection list I did n't notice. In any case there were insufficient funds to cover the payment. I only really use this account to transfer funds to my daughter 's college account. I received - notices, - postmarked -/-/- ( - days after the transaction date ) and another on -/-/- 7 days after the fact telling me I had - days to remediate the issue. All the while I had already been charged an additional $35.00 fee for not adding funds to the account.. That seem like an unscrupulous ... |