Santander Bank US Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Santander Bank US Bank account or service department,

Checking account Problems caused by my funds being low New York

I inadvertently used a Santander account to pay a - phone bill. It must have been on a selection list I did n't notice. In any case there were insufficient funds to cover the payment. I only really use this account to transfer funds to my daughter 's college account. I received - notices, - postmarked -/-/- ( - days after the transaction date ) and another on -/-/- 7 days after the fact telling me I had - days to remediate the issue. All the while I had already been charged an additional $35.00 fee for not adding funds to the account.. That seem like an unscrupulous business practice. I was told by their representative that I have to continually review my account and I was out of luck. That 's ridiculous ... They know enough to send a notice but wait - days to send it to ensure - % of the time they 'll get another $35.00 ....

Santander Bank US customer in New York
May 28, 2015

* Source: CFPB Complaint Database

Santander Bank US response to complaint:
Closed

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