Resources for resolving common issues with Utah System of Higher Education products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Utah System of Higher Education and work to get a response. After your complaint is forwarded, Utah System of Higher Education has 15 days to respond to you and the CFPB. Utah System of Higher Education is expected to close all but the most complicated complaints within 60 days.
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Utah System of Higher Education Student loan dealing with my lender or servicer having problems with customer service April 8, 2017 - My first original complaint stated o -/-/2017 : We obtained a student loan for our daughter several years ago with the -. The loan is nearly paid off and only has a balance of $1900.00. On -/-/- we went to our Credit Union and obtained a loan to payoff -. The funds were mailed to the P.O. Box my daughter had sent all her prior payments to in -, Utah. The -. - is - -, Utah -. I kept a close eye on the - website. After a week or so, I called - and was told that the check was probably in their system and should clear soon. I gave it a week or more knowing th... |
Utah System of Higher Education Student loan dealing with my lender or servicer trouble with how payments are handled May 25, 2016 - My Loan, previously owned by -, was transferred ( or bought ) by a company called UHEAA ( Utah Higher Education Assistance Authority. Before buying my loan, I had just under $5000.00 remaining on the loan at 6.55 % interest. To avoid paying tons of extra money to the lender, I was repaying the loan at $240.00 per month, which was above the $130.00 minimum payment because every responsible recommendation has said pay loans back as fast as you can, not only at the minimum. Once UHEAA bought my loan, one payment was processed for the $240.00, but then they reduced the automatic month... |
Utah System of Higher Education Student loan dealing with my lender or servicer trouble with how payments are handled March 29, 2016 - My student loan was moved from - to your UHEAA company. It was placed in forbearance for some time, then was paid at - $ / month since my marriage in -/-/-. By your policy I was to receive bill notifications, but the last received was - -. The email on file was validated as correct. Notifications are not present in my email nor spam nor trash folders. Yesterday, our checking account was debited the remaining - without notice, overdrawing our account just prior to our mortgage payment. Complaint to your customer representatives ( -, and - other ) was met with policy st... |
Utah System of Higher Education Debt collection communication tactics called outside of 8am-9pm January 15, 2016 - repeatedly calling me at - - regardless of me telling them to stop calling this early. Im not ignoring their calls during other times of the day. tTey never call during the day. ... |
Utah System of Higher Education Student loan dealing with my lender or servicer don't agree with fees charged December 30, 2015 - My educational institution, - - - - - -, initiated my repayments in - through UHEA ( - ). At that time, I owed approximately -, - dollars. Through a deferment, inability to " communicate '' with -, getting conflicting information from them when they would respond, there total lack of cooperation in providing statements and other loan specifics as well as my own ignorance in just refusing to deal with them or my loan for about 2 years, I have since paid approximately - dollars to them and still owe them approximately -, - dollars. I am nearing retiremen... |
Utah System of Higher Education Debt collection communication tactics frequent or repeated calls October 27, 2015 - I am paying only partial of my student loan and I was advised, by Cornerstone ( - ), that i would still receive phone calls, that was fine, but I told them not at work. I have literally told this company over 50 times to stop calling me at work and call me after - -. I got so mad that I blocked the number. Now they are calling me from another number! I have told them every week this month to stop! They are being deceptive even though i have communicated with them and are paying something when I can. They call when my bosses are in my office and are listening to me tell them not to cal... |
Utah System of Higher Education Debt collection communication tactics called after sent written cease of comm October 6, 2015 - They know i am not working at the moment so i asked for a diferment they sent it i filled it out and sent it back to them in 72 hours that was in - 2015 they said it will take 20-30 business days and i can go ahead and apply back to school beginning of - 2015 they said they received it i tried to apply to go back to school the middle of - 2015 the school stated i cant move forward since the people i am doing my differment through is not processing my request and the calling begins like they never got my letter they are saying they dont do those and all schools are suppose to tgey even... |