Utah System of Higher Education Student Loan Complaint

Utah System of Higher Education Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Utah

My student loan was moved from - to your UHEAA company. It was placed in forbearance for some time, then was paid at - $ / month since my marriage in -/-/-. By your policy I was to receive bill notifications, but the last received was - -. The email on file was validated as correct. Notifications are not present in my email nor spam nor trash folders. Yesterday, our checking account was debited the remaining - without notice, overdrawing our account just prior to our mortgage payment. Complaint to your customer representatives ( -, and - other ) was met with policy statement of 60 days to return erroneous withdrawals. My bank takes 10 to 45 days to process unauthorized transactions, and decline of payment takes 30 to 45 days. All effort to persuade your representatives that your offical error correction policy is utterly inadequate to this specific situation was unsuccessful. It was made clear, by your policy, that our ability to pay our mortgage and other bills, and our credit rating, are inconsequential to your company 's adherence to a policy of taking 2 months to correct an error. As this is utterly unacceptable by any standard, this situation is being forwarded to the Consumer Financial Protection Bureau. - -