Resources for resolving common issues with Lakeview Loan Servicing, LLC products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Lakeview Loan Servicing, LLC and work to get a response. After your complaint is forwarded, Lakeview Loan Servicing, LLC has 15 days to respond to you and the CFPB. Lakeview Loan Servicing, LLC is expected to close all but the most complicated complaints within 60 days.
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LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process November 7, 2019 - My servicing company is Lakeview Loan Servicing. They are always charging a - fee even though my loan payment is paid on time prior to the -. I've made multiple attempts to get this resolved and stated they would have someone call me back. No one ever calls me back. I've submitted 3 online inquiries and no response.... |
LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process September 22, 2019 - - closed out Complaint # - and has NOT provided my reqeust for information regarding the documentation of discrepancies stated within the letter submitted by - representative, Mr. - -, Office of the Customer, dated -/-/2019. I contacted Mr. - upo # - upon receipt of this submitted letter on -/-/2019 and to date, have not received a response as promised. Attached includes my email following my phone call with Mr. -, supporting documents, and request for - to provide supporting documentation of the wire transfer return to the closing attorney as he claims on the l... |
LAKEVIEW LOAN SERVICING, LLC Mortgage applying for a mortgage or refinancing an existing mortgage August 15, 2019 - To CFPB, My name is - -, I have asked lakeview mortgage to close my FHA case number because I was going with a different mortgage company that gave me a better rate and I felt more comfortable with. They have told me that it was done but it has not been completed.I am not able to close because they have a file still open with the FHA. I have contacted lakeview as well as the mortgage company that I am going with has contacted them, to ask them to close the file, as well as give them the steps to close the file number so I can close on my mortgage. They have not done so and it has been ov... |
LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process January 31, 2019 - I sent a check for $2900.00 to - on -/-/-. I called 2 weeks later to check on bill and receipt for the $2900.00. The mortgage co. said they put the money on 3 house payments in the future with $120.00 left overbalance. I said that was wrong and I filled out bill for a principal payment of $2000.00 plus one house payment with no money left over, and again asked for receipt and new bill for mortgage. We then waited and no bill or receipt ever came we then repeated process 5 more times and 5 more times no bill or receipt ever came until -/-/- bill came only one with tax infor... |
LAKEVIEW LOAN SERVICING, LLC Mortgage trouble during payment process January 24, 2019 - My mortgage switched mortgage servicers. Previously I had your standard mortgage due on the first of the month with the 15 day grace period which wasn't great but doable with my income schedule. Now that the mortgage servicer has switched ; they charge me to make a payment online on their website, and they also charge me late fees after only a couple days from the - of the month. So, I went from always being current on my mortgage to always being late and charged fees on a monthly basis. I never would have agreed to a mortgage with such terms and I had/have no control over my mortgage being... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account April 4, 2017 - My mortgage was sold to Lakeview Loan Servicing/- in -/-/-. I have been having one problem after another with them, from not paying my homeowner 's insurance out of my escrow account and threatening to take out a very expensive policy on my home ( this has been resolved ) to failing to respond to or resolve a property tax error that is costing me hundreds of dollars every month in additional fees. According to -, my estimated total annual disbursement amount is $5400.00, when it should be $2700.00. I first notified - by email of the error -/-/-. I received a notifica... |
Lakeview Loan Servicing, LLC Mortgage application, originator, mortgage broker March 8, 2017 - We signed a loan application to refinance our mortgage with Lakeview Loan Servicing on -/-/-. They assigned the servicing to -. We have paid for an appraisal on -/-/-, which was completed on -/-/-. As of today, -/-/-, - has not been able to close on the loan even though we had provided everything requested at by the time the appraisal was ordered. Additionally, as the process had continued, I had repeatedly asked for a Loan Estimate, which I had never received until today ( -/-/- ). We have a home equity line of credit with a local branch of -, and the branch ... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account March 7, 2017 - I closed my mortgage with Lakeview Loan Servicing LLC on -/-/-. After being paid in full, my escrow balance was $5300.00 and I have yet to receive those funds more than 2 and a half months later. The first check sent to me bounced and I still have yet to receive a second check as of today, -. Is this company in violation of RESPA guidelines? Am I entitled to compensation of interest or late fees on my money that they are playing with? I would like this complaint to be on file with this company so that this mistreatment and inconvenience to me is documented.... |
Lakeview Loan Servicing, LLC Mortgage settlement process and costs February 10, 2017 - I contacted the company in early - after receiving a flyer in the mail about refinancing. When I talked with - -, he told me the required documents I would need to get to him and noted that if it went ok we would be able to close on the refinancing deal the 2nd week of -. I knew that was n't a solid date, but I was ok with it if we closed by the end of -. I got them all required documentation ( via upload to a website ), and they let me know that the next step would be to get an appraisal. To this point, they were pretty good about communication. I waited - to 4 weeks to hear... |
Lakeview Loan Servicing, LLC Mortgage loan modification,collection,foreclosure January 6, 2017 - - mortgage gave my now deceased Husband & I a forbearance, then transferred our mortgage to another of their own companies ( Lakeview, a trademark of - ) during the forbearance. Lakeview hired, - - - BANK to service the loan. - violated the forbearance agreement on the loan, even though they were made aware of the agreement. We received a forbearance from - because my Husband was sick & even the -. could n't figure out why. When - - - took over the servicing they asked for mod paperwork every month never doing anything with our information, during the forbeara... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account January 4, 2017 - I refinanced my loan through Lakeview Loan Servicing , Inc. Before I refinanced I had biweekly payments. However, after refinancing and being told that I would be able to continue the same frequency of payments, it was not the case. I asked multiple times if whoever was going to service the loan would continue the bi-weekly payments before closing. - - became the loan servicer for the loan and I had contacted them and they are not aware of bi-weekly payments. Lakeview Loan Servicing , Inc. should have advised me the fact that they were going to service transfer my loan so that I could ha... |
Lakeview Loan Servicing, LLC Mortgage application, originator, mortgage broker December 22, 2016 - They said they were given my account from the current mortgage company i use. They offered me a price to refinance my loan then gave me a closing cost detail list which did not make sense. The payoff on - page is different then the total payoff on the loan. He rambled around trying to tell me what they were trying to charge me for. The average person would get screwed unless you know what these guys are trying to pull over to get their - fee. They are dishonest and their numbers do not add up.... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account November 15, 2016 - This is the - year in a row that my mortgage lender has not made adequate payment for our property taxes. We purchased in - 2015 and mid-year, our loan rolled over to Lakeview Loan Servicing, which we later FHA-Streamline re-financed this -. They have been impounding an inadequate amount of property taxes, which I have repeatedly said was incorrect. And now, the - installment was due, and per attached, they have not made payment. In addition, per attached e-mail streams, they remain incredibly unresponsive.... |
Lakeview Loan Servicing, LLC Mortgage application, originator, mortgage broker October 27, 2016 - My husband and I reached out to Lakeview Loan Services after having received correspondence from them about refinancing our loan under the FHA streamline refinance program.After over 2 months, we decided not to close as they continually made false statements, i.e. no cash to close ( we have both voicemail & Emails wherein they specifically assure us that there would be no cash to close ) only to have the title company email us at the very last moment stating that we needed to have a check at closing.On our initial call, -/-/16 we were told on the phone by - - that our new mortgage ... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account October 1, 2016 - We received a - package from Lakeview Loan servicing that states the servicing of our mortgage loan was transferred this past year to Lakeview Loan servicing from our former lender. That is a false statement and deceptive advertising to offer us a refinancing with Lakeview. This sent us into a panic as we never received any notice or documentation from them or our current lender that it was transferred and we had just made our monthly payment to our current lender. See attached documentation.... |
Lakeview Loan Servicing, LLC Mortgage application, originator, mortgage broker August 24, 2016 - Received unsolicited letter via - - from Lakeview Loan Servicing Friday -/-/16 offering a VA - loan, which is a VA Interest Rate Reduction Refinance Loan at 3.25 % ( 3.26 % APR ). Letter indicates this is a special offer and I need to act now : There are No Origination Fee, No Underwriting Fee, No Processing Fee. This is a streamlined VA process, no Certificate of Eligibility, No Appraisal, No Minimum Credit Score, No Employment Verification. The rate offered is 3.25 % fixed for 30 years and gives my specific loan details. The letter is signed by - -, Senior Vice Presid... |
Lakeview Loan Servicing, LLC Debt collection cont'd attempts collect debt not owed debt resulted from identity theft June 30, 2016 - I recieved correspondence from a debt collector in whom I am unfamiliar with I asked them to identify themselves and who gave them consent to communicate with me. They appear to be debt collectors which mean they are governed under 15 USC 1692. After placing company under a demand letter and notice of dispute for verification and validation company has failed to respond appropriately and has violated federal law in their continued attempts of the illegal debt collection.... |
Lakeview Loan Servicing, LLC Mortgage application, originator, mortgage broker May 27, 2016 - On the date - - -, I - - exercised my right of rescission on a refinance mortgage credit transaction by mail and fax pursuant to the Truth in Lending Act 15 USC 1635 ( a ) and C.F.R. section 226.23 ( a ) ( 2 ) within 72 hours of the date of consummation with Lakeview Loan Servicing - - - - - - - - - - - - - - - - - - -. I exercised my right of rescission As a result of - - failure to provide me the following mandatory T.I.L.A required disclosures below and such rights in accordance with the regulations of the Consum... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account March 15, 2016 - Lakeview Loan Servicing sent me a letter via - soliciting me to refinance my mortgage. The letter implies that they have taken over the loan from my current mortgage holder -. I do n't believe this is true. The solicitation via - and the implication that they are now my mortgage holder and therefore can offer me special terms for refinance are misleading. In addition, the offer has a deadline of -/-/-. Why the urgency of a - mailing and a stated deadline if the changes to the FHA Streamline Refinance Program were announced -/-/-? The whole thing - the approach, th... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account February 29, 2016 - My wife and I received a letter in the mail dated - -, 2016, from - Mortgage stating that the servicing of our mortgage had been " assigned, sold, or transferred to Lakeview Loan Servicing, LLC, '' and that we " will be receiving a letter with [ our ] new loan number and instructions for making [ our ] payments from the new servicer. '' We waited, as instructed in - 's letter, for instructions and a new loan number from Lakeview Loan Servicing, LLC, but, it is now - -, and we have still not received a letter from the new servicer. I tried calling Lakeview Loan Servicing, LLC,... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account December 26, 2015 - My mortgage was sold to a new lender on -/-/2015. The new lender is Lakeview Loan Servicing, LLC c/o - -, -. Located at - - - - -, VA -. I called this company on -/-/2015 to verify the payment address so I could make my mortgage payment but was advised by a representative that the account was not in their system yet and was asked to callback in 1 week. I called the following week and was told by the representative that my mortgage payment had increased, when I questioned the increase the rep realized that the property tax escrow amount was higher. I gave the rep ... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account December 17, 2015 - Original mortgage through - - Mortgage -. Received a NOTICE OF SERVICING TRANSFER on - informing me that the right to collect mortgage payments was being transferred to Lakeview Loan Servicing, LLC - -, - effective - -, 2015. I called and spoke with - - Mortgage during the last week of - to verify that they would not be automatically taking the mortgage payment out ( since I had automatic payment with them ) for the - payment and instead to issue payment to Lakeview Loan Servicing. To date, I have not received any written or typed communication from La... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account December 16, 2015 - My mortgage was sold from - to - Loan Servicing. I called twice this month when my normal payment was not deducted from my checking account. They said they are working on getting the change over completed and I would get a " welcome package '' I did not receive any further information until yesterday when they left me a voice mail telling me to make a payment. Now they want a $10.00 late fee. - has a phone number that is not answered by humans - or -. I do not know these people. They seem disorganized, poorly managed, and I believe fraudulently collecting additional fees and ... |