Lakeview Loan Servicing, LLC Mortgage Complaint

Lakeview Loan Servicing, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Connecticut

Original mortgage through - - Mortgage -. Received a NOTICE OF SERVICING TRANSFER on - informing me that the right to collect mortgage payments was being transferred to Lakeview Loan Servicing, LLC - -, - effective - -, 2015. I called and spoke with - - Mortgage during the last week of - to verify that they would not be automatically taking the mortgage payment out ( since I had automatic payment with them ) for the - payment and instead to issue payment to Lakeview Loan Servicing. To date, I have not received any written or typed communication from Lakeview. The first communication I did receive was a single phone call at night on Tuesday, - -, 2015 at -, and that was just an automated message telling me to call back the same - number the


I have called back that - number twice now, - times traversing their automated-menu to try to reach a customer service agent, and - times the system hanging up on me before connecting me to a customer service agent. The automated message also gave me a website to use ( - ), however I am unable to use this website unless I have a Loan Number, which I have not been provided. ( I only have the original Plaza Home Mortgage Loan Number, which is not valid within Lakeview 's system ) On the original NOTICE OF SERVICING TRANSFER received from - - Mortgage, there was an address and different - provided. I have called this number twice as well attempting to contact someone, and both times, get hung up on by the automated system before actually connecting with a person. On - - it 's listed that " your new servicer must deliver a transfer notice not more than 15 days after the effective transfer date. '' - This has not happened yet. I have had ZERO communication with Lakeview besides automated systems. I understand that on http : - it lists that there is a 60 day grace that they can not charge me for a late fee or treat the payment as late, however I do not trust this new company at all given their astonishingly poor handling of the transfer so far.