Lakeview Loan Servicing, LLC Mortgage Complaint

Lakeview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Colorado

We signed a loan application to refinance our mortgage with Lakeview Loan Servicing on -/-/-. They assigned the servicing to -. We have paid for an appraisal on -/-/-, which was completed on -/-/-. As of today, -/-/-, - has not been able to close on the loan even though we had provided everything requested at by the time the appraisal was ordered. Additionally, as the process had continued, I had repeatedly asked for a Loan Estimate, which I had never received until today ( -/-/- ). We have a home equity line of credit with a local branch of -, and the branch manager for that bank said they needed a copy to complete a subordination request. At this time, our loan officer at - finally provided us with a Loan Estimate. The loan estimate shows a issue date of -/-/-. Our rate lock has expired and been renewed four times. We have lost all confidence that - will be able to close our refinance and are very concerned to have them service a refinance of our mortgage. We have also learned that they are out of compliance since the requested verification of personal information without providing a loan estimate.