Lakeview Loan Servicing, LLC Mortgage Complaint

Lakeview Loan Servicing, LLC Mortgage department,

VA mortgage Application, originator, mortgage broker California

Received unsolicited letter via - - from Lakeview Loan Servicing Friday -/-/16 offering a VA - loan, which is a VA Interest Rate Reduction Refinance Loan at 3.25 % ( 3.26 % APR ). Letter indicates this is a special offer and I need to act now : There are No Origination Fee, No Underwriting Fee, No Processing Fee. This is a streamlined VA process, no Certificate of Eligibility, No Appraisal, No Minimum Credit Score, No Employment Verification. The rate offered is 3.25 % fixed for 30 years and gives my specific loan details. The letter is signed by - -, Senior Vice President, Loan Originations.


They are the company who is servicing my loan already so they have all of my information and details. Called Lakeview Tuesday morning -/-/16 around - and spoke with - - -. - requested letter to be scanned and sent to him - that same day. After a few back and forth emails he could not honor the agreement. I spoke with his manager - - at -, - made a number of statements of which I question the accuracy. He mentioned the 3.25 % is available but I will not get the lender credit. He also mentioned the company could do 3.5 % and I get the lender credit, which is the better deal and makes more sense. I requested lending disclosure documents for 3.5 % with the lender credit. Later - - sent an email link for loan documents soon after that. The loan documents list the no fees as promised in the advertisement and overall look correct, except there appears to be some questions how they came up with some of the closing prepaid fees and escrow account. Understanding how this works, I questioned the documents and was given an answer of questionable accuracy. I have requested numerous times to get the offer that was advertised they have not been forthcoming.