LAKEVIEW LOAN SERVICING, LLC Mortgage Complaint

LAKEVIEW LOAN SERVICING, LLC Mortgage department,

FHA mortgage Applying for a mortgage or refinancing an existing mortgage Maryland

To CFPB, My name is - -, I have asked lakeview mortgage to close my FHA case number because I was going with a different mortgage company that gave me a better rate and I felt more comfortable with. They have told me that it was done but it has not been completed.I am not able to close because they have a file still open with the FHA. I have contacted lakeview as well as the mortgage company that I am going with has contacted them, to ask them to close the file, as well as give them the steps to close the file number so I can close on my mortgage. They have not done so and it has been over 3 weeks now. I have spoken to - - the mortgage loan originator his contact number is - or - NMLS # - / Company NMLS # -. I have also contacted the Loan processor - - - - - , - on Behalf of Lakeview Loan servicing her number is -.


I feel as though they are playing with my finances and my credit by not closing the file they had pulled with the FHA after numerous calls and emails and a form of retaliation because I chose a different mortgage company to do my streamline refinance. please help me to get this resolved. I hope they are not doing this to other people. this is costing me time, money and energy that is unnecessary. if you have further questions do not hesitate to call me. Thanks, - - -