Review and analysis of over 72 Home Equity Loan Or Line Of Credit complaints against BB&T Financial
BB&T Financial consumers have reported over 72 official complaints related to Home equity loan or line of credit. Out of the 72 consumer complaints against BB&T Financial, 28% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 99% were processed in a timely manner. 3% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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BB&T Financial Mortgage settlement process and costs March 26, 2017 - 1. On the advice of a branch executive at the - branch, we decided to refinance our existing second mortgage to reduce the interest rate from 7.8 %. 2. We started the process with -, the market leader at the same branch, in -/-/- requesting to borrow $ -. Part of this was to pay-off the 7.8 % second mortgage, and the remainder we would use to do some work in our backyard. 3. - told us that that we would not be responsible for any finance charges, points, closing cost and appraisal fees. 4. Later we were then told that underwriting requested documents from -. because of a... |
BB&T Financial Mortgage credit decision / underwriting March 19, 2017 - I applied with my fiance - for a home equity line of credit with BB & T Bank on two separate occasions. We were verbally turned down twice ; stating since - was not on the house mortgage loan, she did not qualify as a co-borrower. We never received any official turn down letters and it has been well over 30 days. On one occasion we were told we could not afford the payments for the amount requested, we then lowered the amount of the loan only then to be told that - did not qualify as a co-borrower. We were told because - is not on the mortgage, that she could leave and I would n't ... |
BB&T Financial Mortgage loan modification,collection,foreclosure February 3, 2017 - First mortgage with - is current. BB+T is forcloseing on a HELOC, and I have prodigy reality representing me at this time. Bb+ t has a value of $310000.00, after over - showings, no one is coming to the minimum threshold sale price of $300000.00. I would respectfully request bb+ t, to order an independent appraisal, and based on the results, potentially lower net amount amount bb+ t will accept, or modify my our HELOC. It was never our intention to loose our home. We love living here. - Is our mitigation specialist. Cell -. -, Florida -... |
BB&T Financial Mortgage application, originator, mortgage broker December 10, 2016 - Over a period a six months, my - mother applied for a large loan from BB & T in -. Over that period my mother was asked to pay for an appraisal fee of over $500.00 and was led to believe that she was in line for the loan. Over a six month period she was, I feel, led on my a young employee at the bank who played to her motherly instincts. While salesmanship is a part of business, my mother spent thousands of dollars on an apartment under false impression it turns out, that the loan was a mere days away. This process cost her thousands of dollars over a six month span. While this is in n... |
BB&T Financial Mortgage loan modification,collection,foreclosure December 9, 2016 - wE ARE ATTEMPTING TO NEGOTAITE A SHORT PAYOFF ON A HELOC THAT IS OWNED BY BBT AND THIS LOAN IS GOING INTO FORECLOSURE. WE HAVE ATTEMPT TO REACH OUT THE THE BBT LOSS MITIGATION OFFICE, AND WAS TOLD THAT WE NEEDT TO CONTACT THE HELOC LOSS MITIGATION. THE PHONE NUMBER PROVIDED ONLY ALLOWS YOU TO LEAVE A MESSAGE, WHICH FOPR THE PAST - WEEKS WE HAVE LEFT OVER A DOZEN VOICEMAIL. WE HAVE CONTACTED BBT CUSTOMER SERVICE AND THAT EVEN TRIED TO REACH A LIVE PERSON AND AFTER SEVERAL ATTEMPTS THEY GAVE UP. WHE CALLED ANOTHER NUMBER THAT GAVE -, - AND AGAIN LEFT MESSAGE AND NO RETURNED CALLS. I TRI... |
BB&T Financial Mortgage loan servicing, payments, escrow account November 1, 2016 - On - -, 2016 BB & T supposedly completed the acquisition of my bank for a home equity loan and checking account from - -. Since then, it has been nothing but a hassle. The week before, stopped in to a local Branch for the bank because, while I had received information on my checking account, i had heard nothing about my Home Equity Loan. they assured me that my automated debit for my mortgage loan would occur on time, which should have been -. It did not occur until -, which was not an inconvenience, but should have alerted me to a problem. After withdrawing the proper amoun... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 5, 2016 - My fixed rate 20 year mortgage originated with -, was transferred to - - in a takeover/buyout and is now held by BB & T bank. Since the bank buyout transition in - 2016 my mortgage statements have been riddled with irregularities, the worst of which, is that my 'Outstanding Principal Balance ' has n't gone down since -, even though they have taken 3 payments since then. The most recent statement indicated that 100 % of the payment made was allocated to Interest and 0 % to Principal. What alerted me to the problem was that the " Explanation of Amount Due '' fluctuated irrationall... |
BB&T Financial Mortgage loan servicing, payments, escrow account September 12, 2016 - BB & T is using 365 days this year to calculate their interest on my HELOC ( interest only ) loan with them. I believe 366 days should be used in the calculation. The use of 365 increases the actual interest rate charged above the actual interest rate agreed to and advertised. I contacted BB & T about this and have not received a response.... |
BB&T Financial Mortgage settlement process and costs July 30, 2016 - Until -/-/-, I was not aware that a loan in the amount of $50000.00, had been taken out in my name -/-/-, by a Branch Banking and Trust ( BB & T ) Company employee. I never entered into any BB & T Branch to sign loan documents, however, my forged signature is on loan documents along with a witness signature atesting to witnessing me sign this document. The loan was secure by a property that I did not own, but lived in. It is my understanding that the loan was never processed correctly within BB & T ( i.e. the loan was not tied to the deed of the real estate property for which it wa... |
BB&T Financial Mortgage settlement process and costs June 7, 2016 - I refinanced my mortgage with BB & T because they had a better rate at 4.49 %. I told the loan officer that I wanted a fixed rate not one that fluctuates. I was specific with her. She said that it would n't change, that a fixed rate did n't matter because they hardly ever change. I received a letter 4 months after stating that my rate increased to 4.74 %. I was so upset! Because she told me that it would n't increase. I went into the branch and spoke with her and she said there was nothing she could do because I signed the papers that said that it was n't a fixed rate. Finally, the last bill t... |
BB&T Financial Mortgage loan modification,collection,foreclosure May 13, 2016 - For nearly 8 years, I worked for Branch Banking and Trust Company, who held the - Mortgage, and a - lien ( Equity Line of Credit ) on my primary residence home. I quit my job with BB & T in - -, and became unable to afford making further payments on the loans. I was divorced from my ex-spouse in - -, and my ex-spouse did not offer any assistance in repaying the loans or settling the outstanding debts. I requested as part of our divorce proceeding that my ex-spouse agree to allow me to market and sell the home ( she moved out in - - ), but she refused to authorize the li... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 9, 2016 - Our HELOC agreement with BB & T stated " The initial Discounted ANNUAL PERCENTAGE RATE is 1.99 %. It also stated " The initial Discounted Annual Percentage Rate is in effect from the date of the Agreement through - -, -. '' The date of our agreement is - -, -. Yet on - -, -, BB & T adjusted our interest rate to an APR of 2.24 %. I called a local office and was told that this was not an error. I then wrote their office in NC and received a phone message from - - ( sp? ) saying the same thing. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account March 16, 2016 - BB & T retroactively placed force insurance on my account, when they asked for insurance information I provided it, my insurance company showed a new effective date, BB & T said since the date did not cover the past 3 months they would retroactively charge force insurance, I told them I did had coverage during that period and requested they contact my agent. The call center told me it was my responsibility and they could not make outbound calls to resolve the issue, it was my problem ... It took me over an hour on hold to speak with a manager, I gave up and ate the cost since it was clear they... |
BB&T Financial Mortgage loan servicing, payments, escrow account February 29, 2016 - BB & T made a mistake and will not correct it. ... |
BB&T Financial Mortgage application, originator, mortgage broker January 14, 2016 - We contacted Susquehana about refinancing our Home Equity Line of Credit ( HELOC ). One of the key factors the broker sold us on was an introductory rate of 2.49 % that would last for 12 months and then the loan would convert to a variable rate of " prime minus a .25 % discount '' for having a Susquehana free checking account with automatic loan payments deducted from that account. We explained that the purpose of the loan was to pay off the original HELOC ( which was $210000.00 ) and to have the ability to use the HELOC for home improvement and a down payment on a - home. The broker told... |
BB&T Financial Mortgage loan servicing, payments, escrow account October 8, 2015 - I feel I am being ripped off by a - membership '' fee.In the past the branch manger waived the fee for me which proves they feel they are ripping me off. Now that branch manager is gone last year the branch manger said I will not do this waiving of fee for you anymore. I feel charging me an extra $50.00 a year is not fair? they are making money on my loan already. Is this annual fee excessive?? ... |
BB&T Financial Mortgage application, originator, mortgage broker September 17, 2015 - We contacted Susquehana about refinancing our HELOC. The broker explained the eligibility requirements and the terms of the loan. One of the key factors was an introductory rate of 2.49 % that would last for 12 months and then the loan would convert to a variable rate of prime minus a .25 % discount for having a Susquehana free checking account with automatic loan payments deducted from that account. The broker explained there was a loan to value ratio ( LTV ) we could not exceed taking into account our primary mortgage. We explained that the purpose of the loan was to pay off the original HEL... |
BB&T Financial Mortgage application, originator, mortgage broker August 23, 2015 - I am writing to file a complaint about BB & T Bank. I recently received a Retail Statement of Credit Denial letter dated - -, 2015, from BB & T Bank. However, at no point did I ever fill out a credit application with them, nor did I ever give them my consent, implicit or explicit, nor was I ever contacted by BB & T for my consent prior to BB & T running a full fledged credit inquiry about me. ... |
BB&T Financial Mortgage loan modification,collection,foreclosure July 28, 2015 - I had a home equity line of credit on my personal home with BB & T. Around 2010 I got behind on a few payments but then I was able to pay the account off and so the account was closed. The credit reports report the status on the account as paid and closed in 2010, but also report incorrectly this account as a FORECLOSURE that is incorrect and affecting my credit. I submitted a correction request with the credit reports but had no luck and the Bank BB & T refused to make the correction and they have NO prove that the home was foreclosed because I paid it off ( as the 3 credit bureaus report the... |
BB&T Financial Mortgage loan modification,collection,foreclosure June 25, 2015 - Filed with my - lien bank, Susquehanna Bank, for a short sale over 45 days ago. They have not been responsive, nor have they scheduled an appraisal to date. Failure of Susquehanna to respond could affect payoff of my - lien with - -. ... |
BB&T Financial Mortgage loan servicing, payments, escrow account May 13, 2015 - - -, 2014, I made a payment to BB & T in the amount of $300.00 to be appliedtoward the principle balance of my mortgage ; my monthly payment had already beenmade and applied to my account. BB & T did not applied this $300.00 pay to myaccount, instead they held this $300.00 payment without my permission and against mynumerous requests for almost one year. Although, I had my recite to proved thatI had indeed made this additional payment to my account and requested it to beapplied to the principle ; and to the fact that the regular monthly payment hadbeen satisfied. Despite my calling... |
BB&T Financial Mortgage loan modification,collection,foreclosure April 29, 2015 - We own a home in - - -, FL. It is valued at around $ 550K We took out a HELOC with Bank - it was an interest only loan. When BBT took over Bank - we were at a balance of $240000.00 we were contacted by BBT and told, they do not service that type of loan '', we would be put on a 15 year payout with a 3 year balloon '' 6.875 % interest '' that 's the best we can do ''. It was far above what we were comfortable with and we communicated that. We tried to wrap our - and - mortgages together and make it more manageable but do to the low value housing market in our area in ... |