BB&T Financial Mortgage Complaint

Home equity loan or line of credit Settlement process and costs

BB&T Financial Mortgage department,

Home equity loan or line of credit Settlement process and costs Maryland

Until -/-/-, I was not aware that a loan in the amount of $50000.00, had been taken out in my name -/-/-, by a Branch Banking and Trust ( BB & T ) Company employee. I never entered into any BB & T Branch to sign loan documents, however, my forged signature is on loan documents along with a witness signature atesting to witnessing me sign this document. The loan was secure by a property that I did not own, but lived in. It is my understanding that the loan was never processed correctly within BB & T ( i.e. the loan was not tied to the deed of the real estate property for which it was secured by ). When I was contacted in -/-/-, about repaying the loans in default, I tried to tell the collections person that I did not take out this loan, however they did not want to hear it. It was difficult to speak to anyone within BB & T because each time I


they found no fraud and that I needed to repay the loan. I researched and found a number to contact a person inside of BB & T who I called and explained the issued to her. She was not aware that the property that the loan was secured by had been sold without BB & T knowledge, and could not explain to me why BB & T had not secure the loan repayment prior at the sale since the loan was secured by that property. Although I provided this information, she still could not assist me with anything. In -, I contacted the BB & T collections attorney and provided written response that there was an error and the loan was fraud, the response received indicated that they found no fraud with the loan and that I needed to repay or they world take me to court. BB & T and it 's collection attorney -, -, - -, - was granted a judgement against me in -/-/-. Since than, BB & T has made my like -, they garnished my wages taking - % of the earning every paycheck for the since -/-/- until now that the loan has been paid off. At the time I had just become a single mother, so it has been very difficult. Please investigate.

BB&T Financial customer in Maryland
Jul 30, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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