Review and analysis of over 73 Conventional Adjustable Mortgage (Arm) complaints against Rushmore Loan Management Services LLC
Rushmore Loan Management Services LLC consumers have reported over 73 official complaints related to Conventional adjustable mortgage (ARM). Out of the 73 consumer complaints against Rushmore Loan Management Services LLC, 32% were disputed by the consumer (i.e. the consumer was not happy with how Rushmore Loan Management Services LLC responded to their complaint) and 99% were processed in a timely manner. 0% of consumer complaints against Rushmore Loan Management Services LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 13, 2017 - My husband and I applied for a modification on our home from our lender. The lender had already scheduled a foreclosure sale date on our property ; however, we were told by several customer service representative including our accounts manager that once we submitted the application for modification in its entirety that the sale date on our home would be postponed until a final decision was made. The sale date on our home is scheduled for tomorrow, -/-/2017. Our application was submitted on -/-/2017, I called every day for almost two weeks to ensure that our application was received and tha... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 3, 2017 - On -/-/2017 I sent a request for mortgage assistance to the servicing company to my mortgage loan. The reason my loan became delinquent was because the monthly payment the lender offer were much higher than promised. I have applied for loan modifications several times but always get denied due to inconsistent reasons. I was recently advised by my loan 's servicing company that they are no longer taking any more documents to process a loan modification.... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure February 24, 2017 - We repeatedly requested a loan modification from Rushmore Loan Management Services and even though my husband on - and that was why we were looking for reduction from our 6.5 % interest they kept turning us down saying our income to debt ratio did n't fit their criteria for in home modification. We missed 3 payments, - and - - and - -. Began sending payments again every month but starting - - Rushmore started denying acceptance of payments because we were n't paying off missing payments balance. Finally this month they denied our modification for the last time and deman... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure January 10, 2017 - In the course of our mortgage loan being purchased by - - - from - - - it was discovered that an additional amount of $ - had not been forwarded or exchanged between the - companies. The end result of their oversight somehow fell to the borrowers. We the borrowers filed a motion with the court to get the matter rectified, with the court ruling in our favor. The court ruled as we had stated that the $ - owing was not as the result of the borrower failing to pay our monthly mortgage amount, but that the $ - owed was to be ratified between the - parties eliminatin... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure October 3, 2016 - We have been on an adjusted rate mortgage now at 6.5 %. My husband became - and is on SSI at 1/2 his salary when he was employed. We fell behind and attempted to have Rushmore provide a loan modification. They first offered a 6 % interest. We still did n't see how we could meet that mortgage. Hired an attorney. Then the attorney insisted they re-review our numbers. Eventually Rushmore again stated that they would not even review us for a modification. This is the second time they have tried to take our home from us. The first time, because of a settlement, we were able to catch up but we do... |
Rushmore Loan Management Services LLC Mortgage settlement process and costs June 3, 2016 - authenticity of documents, proof of chain of assignment, Rushmore Loan Management Services LLC SAID THEY OWN OUR LOAN NOW THEY SEND US SAME OLD DOC AND MAKING NEW ONES CFPD DO YOUR JOB - - C RESPA ( - - - OLD - Case number - CFPB review Response disputed -/-/-... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 20, 2016 - the mortgage company will not work with me to do a modification on my mortgage. well they said they would 4 years ago but .... they never sent paperwork for me to fill out and return. i always received a letter stating i did n't qualify or they could n't do a modification at this time. this started after i was released from chapter - bankruptcy due to hardship. all my tries at loan modification was done over the phone. i kept on trying to work with these people, even when my mortgage had been turned over 2 times to different agencies. while trying to deal with the second company they sent m... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure April 30, 2016 - Our loan was sold fraudulently from our original lender to another company. The loan was paid off on - -, 2013 by sale. After numerous attempts with phone calls and e-mails asking for our original wet ink cancelled note and mortgage we to this day have not received them. The property is now up for sale and the chain of title has been broken and the owner selling the property is not the actual owner. As a mortgage holder it is my right to get my cancelled note and mortgage. The title is clouded and I do not want to have any responsibility in this mess and I am asking for my rights to be h... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure April 23, 2016 - we fell behind in mortgage, way behind. we have tried for loan modifications several times. one company took $2500.00 and closed up shop taking my money with them. Rushmore, the mortgage company told me they would do modification for free, take 30 days. I called about 3 months later after never hearing anything even after phone calls and told they never did it and it takes 6 months!. we have gone to many people, taking money up front, even after I told husband not to do it, and no where. I cant do thru bank either. Now on - - I got a letter telling us that we had to sign our keys over ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 30, 2016 - My husband lost his job and only received one month of unemployment benefits. During this period we reached out to our lender - to see if they could offer us a modification. They sent us an application and we received a letter dated -/-/- and our new trial period plan would start on -/-/- in the amount of $1200.00 which is a difference of $340.00 from the original payment of $1600.00. We completed the 3 month period and would call - on the status of the modification with - - the relationship manager for the loan account. She indicated to us to continue makin... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure March 21, 2016 - Case number : - Filed -/-/- I filled bankruptcy, including my mortgage with Rushmore Loan Management in - and it was discharged - -, - Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. I am protected through the bankruptcy against any further consequences for this loan. After several credit disputes, Rushmore continues to report derogatory information on my credit reports. They will not remove the comments " settled for less than the amount owed ''. This comment along is not allowing me t... |
Rushmore Loan Management Services LLC Mortgage credit decision / underwriting December 15, 2015 - I filled bankruptcy, including my mortgage with Rushmore Loan Management in - and it was discharged - -, - Creditors are supposed to cease reporting negative items after the notice of bankruptcy being filed and creditors discharging items. I am protected through the bankruptcy against any further consequences for this loan. After several credit disputes, Rushmore continues to report derogatory information on my credit reports. They will not remove the comments " settled for less than the amount owed ''. This comment along is not allowing me to get a mortgage to purchase a new home.... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account December 7, 2015 - My husband and I have always paid our mortgage. Included with each payment is an amount to go towards escrow. This includes taxes and our homeowners insurance policy payments that each are paid once per year. The amount paid towards the insurance yearly is $1300.00, which comes from our monthly mortgage payment of $1500.00. Our servicer/mortgage company, Rushmore, was responsible and has been making the insurance payment for the last several years. On - -, we received a notice from the insurance company, -, that they would be cancelling our policy due to non-payment. I got on the... |
Rushmore Loan Management Services LLC Mortgage application, originator, mortgage broker December 2, 2015 - I filed grievance with the federal agencies regarding the transaction of note with my servicer. They never addressed the mortgage broker fraud and appraisal fraud and the many regulatory and statutory issues that I submitted for their review. All they did was state, they serviced the mortgage properly and any issues with the transaction of the mortgage is to go back to my home builder. My home builder did not do the mortgage which they are servicing as an agent of the mortgage holder. Now they sent a letter of intent to foreclose. They never addressed one issue that I raised regarding my trans... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 21, 2015 - A modification package was sent and received to Rushmore Loan Management, and on -/-/2015 the package was confirmed as received by Rushmore employees in the bankruptcy department. The file was flagged as bankruptcy at the time of receipt. The file should have begun the review process at that time .While in bankruptcy any sale date proceedings are placed on hold due to the automatic stay. Regardless of the bk dismissal, at the time the documents were received, the file was still flagged as in bankruptcy with no sale date/foreclosure suspended. On -/-/2015 employee - - confirmed the mo... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 18, 2015 - I have been trying to obtain a modification from my old lender - - - since - - when my loan defaulted because of past due property taxes. We believed that when he got our - loan that the taxes was impounded. Once - took over the loan and the 5 year statute passed for past due property taxes ; - - - sent us a letter advising us that we was $60000.00. in debt for property taxes. Our payment went from $3400.00 to $10000.00. We tried to ask - to help us but they only tried to adjust the escrow which dropped the payments to about $8500.00 which we still coul... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure November 9, 2015 - Rushmore tried to sell our home on - -, 2015 and we were forced to file a bankruptcy to stop the sale. We have been trying to get help from them since the loan was transferred from - - - to Rushmore. However, they will not open a review for assistance because they claim that they have reviewed us for assistance - times already and they wo n't do it any more, but they have NEVER reviewed our loan for assistance. Unless they did it on their own. We are now in a situation where they are going to take our home away, even though we qualify for assistance through government program... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure October 2, 2015 - O -/-/15 I submitted a grievance letter to my loan Servicer and Note holder and had a CFPB case number -. They responded with a a letter regarding their services and being correct and to deal with my home builder on my grievances and did not address the specific questions regarding the transaction of my note. My grievance letter was very specific with mortgage broker fraud and appraisal fraud and predatory loan issues using bank statements for stated income and many other issues relating to the origination of the note and the transactions of the note to present. I sent a follow up let... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure September 14, 2015 - My house was illegally foreclosed on -/-/2015. The bank did not generate documentation that they legally hold the original deed and the title nor they showed any interest in numerous modification attempts that I tried. Please help me resolve this situation and get my house back to me. I know for a fact they have fraudulently foreclosed on me and the mortgage audit has shown that they have committed a securitization fraud at least. ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account June 22, 2015 - My loan was sold to a new company : Rushmore Loan Services in -. This company has harrassed me every month for being Late '' when I was still within the allowed grace period. Recently at their suggestion I tried to set up automatic payments - to happen right before the deadline, but they still sent me a statement saying I had not paid and that I should contact HUD for credit counseling. I feel they are harassing me to force me to pay by the due date, which I 'm sure they would prefer, but is not always possible for me, due to when I collect rents on this property. In using their online bil... |
Rushmore Loan Management Services LLC Mortgage credit decision / underwriting June 4, 2015 - This complaint is about the Loan Servicer RUSHMORE LOAN MANAGEMENT SERVICES, LLCOn -/-/-, before the Tenant Protection Act expired on -/-/-, we signed a residential lease with the owner of the property located at - - - -, # -, - -, FL -, for - year which was exended until -/-/-, because the - association took longer to get us approved. The property sold and the purchaser was the plaintiff/bank who is NOT going to occupy the property. We believe we are covered under the TPA because the lease was singed before the act expired. However, the... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 19, 2015 - They have since day one abused Me as a consumer, they have taken more out in escrow and refused to correct it even after I showed proof. The recently they reported me late and stated in -/-/2014 they were starting foreclosure even though I was in a bankruptcy. This is inaccurate information and I have asked to have it changed and they have refused ... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 14, 2015 - I started my loan modification with Rushmore Loan Management Services in -/-/-, We had come to an agreement just before the sale date of the house. The only problem was that I had never consulted with a Attorney, and I was afraid to sign any paper. I went and saw a Attorney and they suggested bankruptcy to stop the sale. Now Rushmmore will not agree to the original terms in -/-/-, which was $7500.00 and $1500.00 per month for 3 month at that time a final modification if I was current. One week ago I gave them $20.00 down and they raised my monthy payment $2500.00 per month, s... |
Rushmore Loan Management Services LLC Mortgage loan modification,collection,foreclosure May 1, 2015 - I submitted a request for a modification review with my lender, Rushmore Loan management on -/-/2015. My authorized 3rd party and I spoke to them mulitiple times after this and they stated that they received the documents for the modification review, but they are denying it because they want to proceed with the foreclosure sale of the home on -/-/2015. Please help, I want to save my home! ... |
Rushmore Loan Management Services LLC Mortgage loan servicing, payments, escrow account April 16, 2015 - I had my mortgage loan with - for past 10 years. Suddenly, I received a letter on - and indicated - would stop servcie our loan from - -/-/- and Rushmore, and the new loan company who bought our loan would start servicing our loan. Also, - told us that we should receive the payment coupon from the new mortgage company. That was why we did n't given our morgage payment in - becasue - did n't mail the payment statement and coupon to us. At the same time, we were wariting for the Rushmore 's payment starting on - -/-/-. But we could n't recieve it, so inteand sen... |