Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

My husband lost his job and only received one month of unemployment benefits. During this period we reached out to our lender - to see if they could offer us a modification. They sent us an application and we received a letter dated -/-/- and our new trial period plan would start on -/-/- in the amount of $1200.00 which is a difference of $340.00 from the original payment of $1600.00. We completed the 3 month period and would call - on the status of the modification with - - the relationship manager for the loan account. She indicated to us to continue making the $1200.00 payment and just just waiting for the final docs. We continued making on time payments up to - - a total of 9 months. We did not receive a call from - just a letter stating " Interest Rate and Payment change schedule from 2 % to 4 % on -/-/- in the amount of $1600.00 and on -/-/- to 4.75 % $1700.00 P & I only! That is huge difference of over $500.00 a month compared to the $1200.00 included taxes and insurance. The reason we not got the final was they were waiting for the rate to take affect which we were not aware of but they - should have complied with what they offered us in the first place to modify our loan. We are currently 11 months behind at the present moment. - has since transferred the loan to Rushmore Loan Management services which they have failed or deny our modification because of our income.