Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Virginia

My husband and I have always paid our mortgage. Included with each payment is an amount to go towards escrow. This includes taxes and our homeowners insurance policy payments that each are paid once per year. The amount paid towards the insurance yearly is $1300.00, which comes from our monthly mortgage payment of $1500.00. Our servicer/mortgage company, Rushmore, was responsible and has been making the insurance payment for the last several years. On - -, we received a notice from the insurance company, -, that they would be cancelling our policy due to non-payment. I got on the phone right away with -, speaking with -, who then put me on a - call with Rushmore, rep. - ID -. - confirmed that Rushmore had sent the insurance payment on - - to a -, - address. - stated their only address for payments was in -, -. He also wanted to know when they could expect the payment. - said they would need to track down the - - payment, and


I called - to confirm payment had been received on - -. No payment received and they did another - call. The Rushmore rep. - ID - said that they still had n't found the first check, but that they would issue another - and wanted to send it overnight to -. I called again - -, but - had n't received anything. Another - call with Rushmore rep - ID -, produced the same scenario, he said they had n't found the old check, but that they would send another one right away, and needed an overnight address, which the rep from - gave. I had another call on the -, speaking to -, and her supervisor - ID -, who assured another check would be sent, and still researching the old check. She again got the overnight address from -. - -, - and - calls on those days produced the same results, with no check being received, but promises to send a check overnight, and asking for the overnight address. On the - call, - asked for me to send a no loss letter. I sent it the next day on - -. On - - call, they asked for another no loss letter, and I sent that - -. I called back - -, again no payment received, - call with Rushmore, with a promise to send the payment overnight. As of today, -, no payment has been received, and - notified me that my insurance policy can no longer be reinstated. At this point if I want the same insurance coverage, my premium will go up from $1300.00 to $1400.00. That may not seem like much, but we would n't be in this position of not having homeowner insurance or having to pay a slightly higher premium had it not been for the carelessness of our mortgage company and servicer, Rushmore Loan Mortgage Servicing. We have always paid on time, with the expectation that they would do the same for escrow items.