Review and analysis of over 34 Vehicle Loan complaints against JPMorgan Chase & Co.
JPMorgan Chase & Co. consumers have reported over 34 official complaints related to Vehicle loan. Out of the 34 consumer complaints against JPMorgan Chase & Co., 21% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase & Co. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against JPMorgan Chase & Co. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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JPMORGAN CHASE & CO. Consumer Loan problems when you are unable to pay April 21, 2017 - I had/have a auto loan with Chase. In - I had difficulties making payments do to a loss of work after a - - - . Then the vehicle started having significant mechanical problems not covered by the warranty. In - , Per Chase, I owed $8600.00 total and they wrote/ charged off the account, I was never informed of this until recently and my understanding is this - should have been issued in - or - . I tried communicated with Chase at various points between now and then. I asked to communicate through email as it was easier because I worked nights at the time. I... |
JPMorgan Chase & Co. Consumer Loan problems when you are unable to pay June 1, 2016 - Vehicle financed through Chase - was repossessed with no prior notice. Loan was only 68 days past due with a payment in the mail and received by them the day after it was repossessed. In - - I believed I had made payment change arrangements from - of every month to the - of every month. Apparently it was not accepted and I was never notified. - - - - - I made my monthly payment via my online bank by the - and I confirmed they received by - every month. This apparently put me in collections for - straight mos, missing my due date by 20+ days. No calls were ev... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 31, 2016 - On -/-/-, my business partner and I purchased a - Jeep Wrangler Rubicon from a person representing himself as the rightful owner. The vehicle was accompanied with a Clear, Lien Free title which we were able to verify with the state of - in which the vehicle was title. We sent the title off to our agent in - where we operate a business. A week later, our agent in - notified us that the vehicle had been reported as stolen. How can this be if we have possession of the vehicle with a lien free title? After investigating this matter further, we discovered the previous owner, now re... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 31, 2016 - Chase Auto Finance did not post my payments, has been charging me late fees for years and now repossessed my car. Do not do business with these crooks!... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 26, 2016 - The above mentioned account is being reported as severely derogatory on my credit report. Late payments being reported : 60 days past due as of - - to - -, - -, - -, - -, - - to - - 30 days past due as of - -, - -, - -, - - to - -, - -, - - After several statements and confusing correspondence I do not believe that this account is accurately being portrayed on my credit report. I have strong reason to believe that some of the information that is being reported on my credit report is inaccurate. So to clarify ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 22, 2016 - I have a car loan with Mazda Capital Services ( serviced by Chase ). My minimum monthly payment is $290.00. I have paid, from the beginning of the loan on, $300.00 each month, with the expectation that the $9.00 paid over the minimum monthly payment amount be applied towards principal on the loan, reducing the principal for the remainder of the loan, and in effect also reducing the interest for the remainder of the loan. Upon reviewing a monthly statement from Chase, I came to the realization that Chase has been applying the monthly payment overage to the following payment by default. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease May 22, 2016 - Chase is inaccurately reporting the status of my auto loan. They have misrepresented my payment history to the credit reporting agencies, after promising to correct it and are trying to collect payments I 've already made. I 've attached proof of payment, and a recorded phone call and proof of my claims.... |
JPMorgan Chase & Co. Consumer Loan taking out the loan or lease May 21, 2016 - I HAVE PAID MY CAR LOAN. I DO N'T OWE.... |
JPMorgan Chase & Co. Consumer Loan shopping for a loan or lease May 10, 2016 - I went into - - on -/-/- to test drive a - Mazda 3, the dealership never disclose their relationship with Chase Bank. The dealership was in a rush to sell me a car. The salesperson - - called me everyday for about 2 weeks. I spoke with - from Chase and she told me the dealership was suppose to tell me that I would have - inquiries instead of -. I wanted to get my private student loans consolidated but due to number of inquiries by this dealership, I ca n't do anything. This is unfair to me. The finance - from - never disclosed that it was a part of Chase.... |
JPMorgan Chase & Co. Consumer Loan taking out the loan or lease May 10, 2016 - I have a loan thru - - - which they are processing with Chase Financial. On top of my required monthly loan payment, I am paying additional monies in my monthly payments which I wish to have applied to towards the principal balance as authorized in my loan agreement. Chase is refusing to apply the additional payment to the principal balance. They have advised me that they are applying the additional payment towards any future monthly installment payments but they claim that they hold the extra monies in a " separate '' account for future installment loan application purposes. Chase ha... |
JPMorgan Chase & Co. Consumer Loan shopping for a loan or lease April 26, 2016 - I went into - in - IL on -/-/- to test drive a - Mazda 3. I told the sales consultant - - that I only wanted to do a test drive and I was not interested in buying a car that day. I also advised the dealership that I am a victim of identity theft and I did n't want multiple inquiries on my credit. I found out later there were - inquiries on there. I found out about 3 months later because I verbally complained to Chase that Mazda Capital Services was part of Chase Bank which no one from the dealership told me. I called Chase because I was upset about the inquiry, - ... |
JPMorgan Chase & Co. Consumer Loan problems when you are unable to pay April 26, 2016 - My car was repossessed on -/-/2016 by Chase Bank. I called on -/-/2016 to pay the delinquent amount immediately. I was told the full balance of the loan would need to be paid not just the delinquent payments. I did not receive a notice of acceleration prior to them taking my car. I have received a notice of sale that will take place -/-/2016. I am a - - - currently unemployed and in search of job. After speaking with several representatives from Chase Bank ( I have the names and id numbers ) and begging to make the payments I was refused. I have never defaulted on a ... |
JPMorgan Chase & Co. Consumer Loan taking out the loan or lease April 18, 2016 - I decided to purchase a leased vehicle and sought financing from J.P. Morgan Chase bank as I was n't able to afford the more than $14000.00 required to pay for the car in total. A financial structure was set up but now I find after 4 years of automatic deductions from my checking account, totaling nearly $24000.00, there 's at least 2 more years left to pay and a payoff balance of more than $6000.00 which means I will have paid $30000.00 by the end of this set up. Is this predatory lending? I have been a preferred customer with the bank for over 30 years. What can I do to negotiate a b... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 10, 2016 - Chase Auto Finance refuses to let me make extra principal payments on my loan via online bill pay service from my bank. The demand that I either send a paper check or use there website for principal reduction.Online bill pay like i do on all my debts would result in them treating it as prepayment for future months. This prevents me from trying to save interest and pay down my loan balance faster. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 9, 2016 - CHASE AUTO FINIANCE- I PAID MY CAR OFF IN FULL, NOW THEY DROPPED MY CREDIT SCORE - POINTS!!! ON ALL - CREDIT REPORT AGENCIES ... NOW I GET TO DEAL WITH THE DISPUTE GAME THEY PLAY AND WALK AROUND FOR 45 DAYS WITH UNTRUE REPORTED FRAUD INFORMATION WITH MY NAME ON IT FROM THIS COMPANY!!! CHASE ... .... THIS IS FRAUD AND SO IS THIS BANK.I AM SO TIRED OF DEALING WITH CHASE AND THE FRAUD GAMES THEY PLAY ... I HAVE ALREADY DEALT WITH THEM WITH MY HOUSE ALSO..THIS COMPANY HAS DISTURBED BY LIFE WITH THEIR CORPORATION DEFECTS, NOW ... I GET TO GO THRU THE TRAMA OF THEIR BUTTON PUSHING WAYS TO DEST... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 5, 2016 - I got an auto loan through Chase and could n't make the payments so they eventually charged off the account. After the account was charged off I paid them for the balance of the charged off amount but they are still reporting to the - major credit bureaus that I have an unpaid charged off balance. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - Leased a - from - - - ( Chase Bank ) 3.5 years back- lease had a buy back provision at the end of the lease which I used about 35 days back. In the process of buying the car they offered financing which I accepted and they collected $850.00 as part of the finance contract buying the car. My first payment was due a couple of days ago, and they are still holding on the the sales tax money needed to register my car. I am a retired auto dealer and have decades of experience financing and titling cars in Idaho, and right now I am driving an unregistered vehicle. The instructions with ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - -/-/-, we have contacted Chase at the auto service line -, had numerous conversations with customer specialist to obtain duplicate copy of the title for our paid off auto loan from -/-/-. Without the pink slip/title, we are unable to sell or get rid of the car. There were so many back and forth with the customer service line, them telling us one thing after another, and nothing really being resolved. They kept mentioning about California State being complicating and finally gave me a name. With that, Chase representative told us to fax the request and we did to the specific fax li... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 4, 2016 - Opened an Auto Loan from Chase and made my first payment ~10 days early. Chase calls the other day and tells me that my first payment is late, DESPITE seeing the payment I had made on my account. When I explained to the representative who called what happened, she said that if you make payments via the automated phone system, then the payment will go to principle sometimes. She said she would take care of it but I still do n't know if this impacted my credit or my standing with Chase. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease April 2, 2016 - I purchased gap insurance from the dealership where I bought a car -/-/-. After paying down my loan for almost 1 1/2 years, I decided I wanted to cancel my gap insurance since I was no longer underwater on my loan. My gap insurance contract states that refunds will be pro-rated before the end of the loan period. On - -, - I sent written notification to cancel my gap insurance to the insurance agency for the gap insurance policy, - - -, and it was received by them on - -, -. - from the - - left a voicemail on my cell phone on - - stating that " ...... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease March 21, 2016 - When I got this loan in - it was promised by both the bank and dealer that if I made payments on this vehicle for twelve months they would then lower the interest rate on this vehicle loan. This never happened. It is now - and the rate is still excessively high and does not qualify for refinancing. This bank is very misleading and I can not wait to get rid of the loan. ... |
JPMorgan Chase & Co. Consumer Loan shopping for a loan or lease March 5, 2016 - I 'm a long time Chase bank customer with an excellent credit score ( - fico ) and income ( -/annual ) and I submitted a used auto loan application for - over the phone based upon their advertised used auto loan rate of 2.06 %. This rate had the following assumptions posted : loan to value of 95 % for used vehicle, excellent credit history, and loan amount of -. After submitting my application, I received a quoted rate of 4.79 %. I requested to speak to the underwriter who told me that the high rate was due to the loan to value for the auto loan. I asked them to update the loan amo... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease February 12, 2016 - Chase auto finance has repeatedly refused to report accurate information to the credit bureaus in regards to an auto loan that I have with them. Now they have decided to not report the loan at all and deleted the entire account from my credit report. This was done after I asked for them to report the correct balance owed to the credit reporting agencies. The loan was only being reported to - of the - bureaus and the balance they reported each month was the same -, instead of the actual balance. Every call made to the executive office was ignored, until I finally escalated the issue to... |
JPMorgan Chase & Co. Consumer Loan problems when you are unable to pay February 12, 2016 - I have been experiencing extensive issues with Chase Auto Finance ( - - - - KY - ) approximately since - -. Daily, repeated, telephone calls to my personal cell phone escalated into calls to my work phone. After 3-4 phone calls to my employment phone, I demanded Chase Auto Finance never contact via my work phone. Chase Auto Finance has complied with this request ; However, their over-aggressive collection tactics ( that of which stems from one ( 1 ) unsuccessful monthly payment ) have developed into an atrociously diseased business practice. On -/-/- I telephoned ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease February 11, 2016 - I recently paid off a vehicle with Chase Auto Finance, the exact date being - - ( considering we were n't allowed to submit payments - - - ). The normal procedure as stated on the website was then to issue me my title to the vehicle within two business days. Well, it has been over a month and I have yet to receive it. I have called numerous times and each time I speak to someone they have to issue a " request '' to a different department to get my release issued and title mailed and also, to close my account. They then give me a ten day deadline, and ask that I call after the te... |
JPMorgan Chase & Co. Consumer Loan taking out the loan or lease February 7, 2016 - I received my annual credit report from -. It has a credit inquiry from Chase Auto -/-/-. I have not applied for any new credit from Chase since getting a vehicle financed through them in -/-/-. It counted as a hard inquire. The inquire has cause damage to my credit score. I need this removed. ... |
JPMorgan Chase & Co. Consumer Loan shopping for a loan or lease January 26, 2016 - CHASE AUTO MADE - HARD INQUIRE ON MY CREDIT REPORT AND THEY NEED TO BE REMOVED ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 25, 2016 - We have had this auto loan with Chase Auto Finance since - and have always made our monthly payments. In - of 2015 our financial situation changed and we needed to sell the vehicle. We listed the vehicle on - and found a buyer for the vehicle. The buyers wanted to wire the funds directly to Chase as the buyer was in another state. I contacted Chase for the official payoff amount ( which is what the buyer paid ) and to get the wire transfer information from them. I was notified by the buyer when the funds were delivered and then I called Chase to see if the loan was satisfied and the f... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 22, 2016 - I purchased a van with an auto loan with Chase on - 2015. On - 2015, I refinanced the auto loan with Chase. I signed and sent back the new loan, and the phone representative and the branch employee informed me the old auto loan will be paid with the new auto loan. It has been 3 months now, but the old auto loan is showing I am delinquent, I received letter from Chase saying my loan is past due, and my credit score has dropped from - to -. I have called the Chase auto loan dept, and they have escalated the matter but it has been 3 months and counting. ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 21, 2016 - My car is financed with Chase, I bought the car on -/-/14 and my first payment was made on -/-/14. I went into - - - - - to open a secured loan and credit card in an attempt to rebuild my credit, the Manager told me the car was not on my credit report and advised me to go contact them to get them to report the car, I went into the - Branch - and they called the credit department with auto and I spoke to someone and he assured me it would be taken care of in no later than 6 weeks, I called after the new year to check on the status and spoke to - - - ext... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease January 11, 2016 - My - father took out a car loan with Chase Bank. He is nearly - and can not hear. I am his child. I manage his financial affairs for him. When he set up the account and took out the loan, he expressed to Chase Bank that it was acceptable for me to contact them regarding the account and to make his payments for him. Despite this, when I went to make the initial payment, they would not allow me to make the payment for him. Thus, his initial payment will be late. When I called Chase to make the payment for him, they would not allow me to do so. When I asked for the telephone number of the a... |
JPMorgan Chase & Co. Consumer Loan shopping for a loan or lease January 2, 2016 - I have a Slate credit card from Chase. As a benefit, Chase gives me visibility of my - credit score from - each month. Issue I recently applied for a Chase auto loan. Per my credit report, Chase used the - credit score in its loan decision. Providing me - credit score but using a different credit score in the loan application process is deceptive. Why the disparity? ... |
JPMorgan Chase & Co. Consumer Loan managing the loan or lease December 23, 2015 - I paid my loan in full on - -, 2015 and never received a lien release letter nor did the State of New York Motor Vehicle Departmen receive this informationt. I have requested a lien release letter and my title from Chase Bank numerous times both which the representatives and senior representatives have not been able to provide. I have been told that they have mailed a letter and yet to date I have no such letter. I contacted NY DMV and they informed me that they do not have my title and that the bank has this information and should have provided it to me when the vehicle was first bought... |
JPMorgan Chase & Co. Consumer Loan taking out the loan or lease December 21, 2015 - Purchased a truck from - - in - NC on -. I awaited payoff of another car for 3 weeks, and continued to make payments to that vehicle so not to damage my credit. Only after many contact attempts I spoke to the fiance manager whom had the payoff sent. I waited for the registration for the transfer of tags for almost a month, and made another series of calls till i was able to speak to the manager again, on that day according to the registration they completed the paperwork to transfer the plate. It has also come to my attention that the title work was either done wrong, or not at all... |