Review and analysis of over 45 Savings Account complaints against USAA Savings
USAA Savings consumers have reported over 45 official complaints related to Savings account. Out of the 45 consumer complaints against USAA Savings, 22% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 22% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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USAA Savings Bank account or service deposits and withdrawals April 3, 2017 - On -/-/2017 I went to USAA Financial service branch located in - NC to make a deposit into my savings account. I used their owner operated ATM I believe it was # - located outside of the front door depositing a check in the amount of $10000.00 the ATM allowed the check to go all the way in the slot but did not seem to take hold of it. I was unable to retrieve it as there was not enough available to remove it so I used an envelope I had to push it in a little more, it then grabbed the check and the envelope moments latter spitting the envelope out. No check the transaction was cancell... |
USAA Savings Bank account or service account opening, closing, or management February 17, 2017 - I recently opened a saving account with USAA and has deposited $2000.00 in it. But I ca n't withdraw money from the account because USAA said I did n't provide proper proof of address. I have sent multiple proof of address and other documents to USAA and called its customer service at least six times, and it promised to call me back ; but as of today, it has never called me back and I still can not withdraw any money from the account.... |
USAA Savings Bank account or service account opening, closing, or management February 11, 2017 - At the end of -/-/- i misplaced my wallet ( which had my USAA membership card and all my info along with my debit card in it ) and the wrong hands found it because within the next couple of days i had - savings accounts opened in my name, which i did NOT authorize my any means. Whoever opened these accounts deposited fraudulent checks for various amounts of money, coming up to be around $4000.00, which ended up returning and putting MY account negative almost $4000.00. I have been trying to resolve this issue with their financial institution for 5 months now, i have called and call... |
USAA Savings Bank account or service deposits and withdrawals October 13, 2016 - USAA erroneously duplicated the images of an electronic check deposited that in affect deposit - check twice versus the - checks i was attempting to deposit. After becoming aware of the error and informing the bank of the error USAA eventually deducted the duplicate deposit and forced me to redeposit the missing check. After 2 weeks USAA again deducted the deposited check from my account and then charged fees and deducted funds from other accounts to cover the short fall. USAA refuses to fix their duplicate deduction despite admitting the issue and " submitting '' paperwork to resolve th... |
USAA Savings Bank account or service account opening, closing, or management August 18, 2016 - After a major robbery and idenitity theft issue USAA BANK decided to hurt our lives more and keep all our money in our savings account and committ a huge embezzlement and fraud issue. USAA BANK has committed several upon several banking and credit card and bad faith insurance issues and - our lives and destroyed my career and laughed at me and said to bad your not military and that you are - to me. They were very mean. Before this my life was going so well. They - me. I have nothing left and can not get my life together cause as of today they still are hurting my life. They stole over... |
USAA Savings Bank account or service deposits and withdrawals August 17, 2016 - I had - fraudulent transactions of $990.00 each stolen from my USAA Savings account. Each of the transactions involved transfers to an organization ( unknown to me ) called " -. '' The transfers are as follows to individuals who are also unknown to me. They are as follows : - - - - - - - - - - - - - - - - - - - I have called USAA over a half dozen times with calls, including wait time while being transferred etc., averaging close to one hour. In over a month of trying to get a resolution, the following has occurred : - transaction of $99... |
USAA Savings Bank account or service deposits and withdrawals August 15, 2016 - On -/-/-, I reported to USAA bank that my card was lost, on the same day that it was lost. I was told that my account was closed and they and they were going to refund me the $200.00 that was in my account in the next 30 days. When I called on -/-/- they told me the account was still open. We got conflicting stories from various USAA customer service people. On -/-/- they told me the check from - - from - - -, - 2011 for $6300.00 was deposited into the account. I told them that " this was not my money, do not cash that check. '' I tried to log into my mobil... |
USAA Savings Bank account or service making/receiving payments, sending money August 13, 2016 - They closed our savings account down no explanation and we reached our forever. Finally sent 15 day demand letter in - 2015 which they refused to respond to, even though ceo - - promised. This is a very dangerous company and needs to be red alterted to all government officials federal and state. They are disgustingly terrifying and worst customer service in the world. This is not a maybe but a fact, the most lethal consumer - company ever. They destroy their own for a nickel. Of course they are gon na keep sending dates that they responsed to consumerfinance.gov but those are just ... |
USAA Savings Bank account or service deposits and withdrawals June 17, 2016 - My bank, USAA deposited my tax refund of - dollars into the wrong bank account. According to USAA, another USAA account holder by the name of - - - was unjustly enriched by money that belongs to me. USAA initially did not want to help at all, and essentially sent me on a fruitless 2 month run-around which involved me contacting my tax company, -, as well the IRS, - - - -, my local police, and even my small claims court. None of these organizations helped me, and all insisted that I get back in contact with my bank ( USAA ). After finally submitting a formal complaint... |
USAA Savings Bank account or service deposits and withdrawals November 13, 2015 - They have made many erroneous statement in their response to the breach of security allowing unauthorized wire transfer They have yet to answer question given to them based on the Consumer Bill of Rights, the EFT Act, their own WUD, and their security measures intended to protect their military family consumers. In their response, they are accepting no liability, and denied ever telling us that we shared accounting number and USAA membership number. USAA responded that the unauthorized transactions did not occur because of their error and that the Automated Clearing House ( ACH ) transactions ... |
USAA Savings Bank account or service deposits and withdrawals October 20, 2015 - The response from USAA Financial Savings Bank ( FSB ) in response to the unauthorized debit from my savings account, and transferred to another FSB member 's - - investment account is incorrect. FSB was contacted by me on - - 2015 referencing the unauthorized withdrawal on - - 2015, and later that day same day I identified - additional unauthorized withdrawals to the same investment account on, - - and - - 2015. I made numerous calls that day, and was repeatedly told, I am sorry but we can not refund beyond 90 days. '' It was later I was told the - does not... |
USAA Savings Bank account or service deposits and withdrawals September 28, 2015 - On - occasions, an individual named - - -, withdrew over $2900.00 from our USAA savings account, into his - - investment account. We contacted the FBI, Federal Trade Commission, and our local police department. They are helping with the situation. But, both USAA and - - has been uncooperative with investigating how an unauthorized funds can be wired from our account. We have the name, and the last four digits of his account with - -, -. We informed the - - personnel, - -, of this information and the was extremely unprofessional, and rude. When we ... |
USAA Savings Bank account or service deposits and withdrawals June 18, 2015 - Check fraud in my checking and savings account with USAA Saving Bank in - -, T-. - notified bank of fraudulent activity on -/-/15 and checks continued to be deposited until -/-/15. ... |
USAA Savings Bank account or service problems caused by my funds being low May 11, 2015 - There was an unauthorized transaction on my account and my bank is stating that it is my responsibility. ... |
USAA Savings Bank account or service problems caused by my funds being low May 6, 2015 - I made some purchases using - and still had some old account information listed for an account that I thought I had closed after my divorce since it still has my ex-husband 's name on it. There were many purchases made over a short period of time and as soon as I was notified of the problem, I updated my payment information on - to remedy the problem. I did not realize that my USAA savings account ( which has had zero activity in over 18 months aside from a total of - cents paid in interest which has kept the account from going dormant ) was even still open so did not worry until I re... |
USAA Savings Bank account or service deposits and withdrawals April 27, 2015 - SUBJECT : DEPENDENT IDENTITY THEFTI 'm writing to you immediately because this could be a bigger problem than most people realize. My previous employment was as an -, so I am still concerned even though I 'm - now about CYBER IDENTITY THEFT. I am a member of USAA Federal Credit Union. One of the benefits is giving your dependentsa savings account. Which I opened for my granddaughter so I could transfer funds to her while she is in college at - University, - -, -. The bank obviously new they were talking to a minor, '' but up until - when she turned -I could access her ... |