USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Savings account Deposits and withdrawals Georgia

The response from USAA Financial Savings Bank ( FSB ) in response to the unauthorized debit from my savings account, and transferred to another FSB member 's - - investment account is incorrect. FSB was contacted by me on - - 2015 referencing the unauthorized withdrawal on - - 2015, and later that day same day I identified - additional unauthorized withdrawals to the same investment account on, - - and - - 2015. I made numerous calls that day, and was repeatedly told, I am sorry but we can not refund beyond 90 days. '' It was later I was told the - does not got beyond 60 days. I also contacted the FSB multiple times between the dates of --/-/2015 asking for assurance that no more unauthorized withdrawals would be made from my saving account ending in -. I 'm pleased to know that all conversations between me and the FSB are recorded, they will attest to the truth of what I am saying. If there it was stated that the FSB was uncooperative, I would restate that remark to say unresponsive.


and my situation could be due to calls being answered by subcontractors lacking adequate knowledge and training. I was told that would prevent further withdrawals. When I asked about the investigation into how another FSB member could withdraw funds from my saving account, I was told there was no investigation. When banks receives a complaint of fraud or theft, they are obligated to investigate the complaint and respond with a report within - working days. I asked if I could be transferred to the fraud department. The Fraud Department stated their was no investigation because the Written Statement of Unauthorized Debit form ( WSUD ) I submitted on - - 2015, was canceled by the FSB. The day I completed the -, I uploaded it to my -, it was returned back to me the same evening, and the decision was made not to investigate the theft from my savings account. On - -, 2015 at -., I spoke with - - who stated the mistake is the FSB and offered to return all three withdrawals taken by - -. He stated that the error was on USAA FSB. In speaking with - - -, I found out that the individual, - - -, is a USAA FSB consume, and that my account numbers are similar. I told - - that each call I have made to the FSB, I have been told I can not receive my money that was taken with my approval beyond 60 days. The funds taken with the FSB approval was my Social Security - Insurance back pay, and transferred into another FSB member 's outside investment account with - -. The Social Security I receive is affected by my limited income and unemployability. Anyone with income or resources above the SSI income and resource limits are not eligible for the need-based - program, like the one I receive. Should the Social Security Administration take note that my benefits provided for my -, is being transferred to an investment account, I could lose my benefits. The next day, I received a call from - - at approximat4ely-. - - spoke about the - agreement however, - - went into details about how long she been in the banking business and this situation occurs frequently. She remarked that obviously - - was not monitoring his account like me. I quickly told - - that I was the victim, not - -, who has been taking our funds. I received an agreement from - - about being a victim. I was told I would receive an update, but I have not heard from her.