MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised Money was not available when promised North Carolina

On -/-/2015 I made a payment of $60.00 through MoneyGram to put on my - for my cell phone bill. I have been with - now for over 4 years and I never had any problems until now. However, money gram transferred the money to my - account but, - said that they did n't receive any funds. Soon as I loaded the money on the card I called my phone company to pay my bill and they said that it was declined. Now that is impossible because Money gram verified that they immediately released the funds to - and now the card says declined. So I immediately called Customer Service for - and they had me on hold for a little over an hour. So once I finally reach a representative to tell them my situation they instantly tell me the system is down and that they 're having technical difficulties and they wont be able to access any of my information. So every day I called them and the same thing kept happening, either no answer or the line goes busy and the phone shuts off. Finally I reached a - representative exactly 1 month later on - - 2015, and she accessed my account and told me that she actually saw the transaction that was made on - - 2015, but she could n't provide anymore information because they were still having technical difficulties with their system. But however she assured me that within 3 business days my money would be back in my account, and now here it is - - 2015, and still nothing has changed my account is still empty. Could someone - help me.