Review and analysis of 7 consumer complaints against ACE Cash Express Inc.
Out of the 7 consumer complaints against ACE Cash Express Inc. Bank Account Or Service, 0% were disputed by the consumer (i.e. the consumer was not happy with how ACE Cash Express Inc. responded to their complaint) and 86% were processed in a timely manner. 0% of consumer complaints against ACE Cash Express Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Deposits and withdrawals | 3 |
| Account opening, closing, or management | 2 |
| Using a debit or ATM card | 1 |
| Making/receiving payments, sending money | 1 |
ACE Cash Express Inc. applied for loan/did not receive money applied for loan/did not receive money December 2, 2016 - i do believe i applied for a loan but i have no bank account nor did i receive any money... |
ACE Cash Express Inc. can't contact lender can't contact lender November 29, 2016 - Been receiving e-mails from this company stating that I owe them for a payday loan. This has been going on for the past 3-4 years and I am tired of it. I have asked several times for information stating that I received this loan, but I keep getting the run around and they say they ca n't because they have several companies that they work for. I told them that if they have my information and the contract that I signed that they know the company that they claimed I received the money from. I have basically all of the e-mails that have been sent and I have sent back at them requesting all this in... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited November 14, 2016 - I went in to make a partial payment to pay down my loan and was told that I was not able to make partial payment, I could only give them funds if I made the payment in full. I 've never taken out a loan where they would n't accept my money unless I had all of it at once. They 're already charging a ridiculous interest rate, why penalize me even further by not accepting my funds? How is this legal?... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect November 8, 2016 - calls more than 6 times a day sometimes automated sometimes a rep will call threatening phone calls.Advised Im I a non profit payment plan and still want me to make payments on the side.... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect November 8, 2016 - I was contacted by phone # - with - - to pay off a loan through ACE CASH E-PRESS back in - first they had an office with the - COUNTY call me telling ot me to - - or a warrant will be in my name come -. this was originally done 2 months ago. i thought this was legit bc i called the - county office and also looked up their phone # online and it was verified that it was with the - county office so i paid a total amount of - i have the receipt and letter showing it is now paid off in full. they still answer their phone and the ace cash express dept that i had on m... |
ACE Cash Express Inc. can't contact lender can't contact lender November 2, 2016 - I took out a loan from Ace cash express around - of -. I received a phone call around - of - stating that they will take legal action if I did n't pay so I set up a payment arrangement asap for - . On that Friday that I set the payment arrangement to come out I received another phone call from another collection agencies stating that I was paying the wrong people and got called a liar and stupid and they hung up in my face. I called ace cash to see who had my case which they told me that the collection agency that called me a liar was the right agency to pay. so I was freaking o... |
ACE Cash Express Inc. can't contact lender can't contact lender October 30, 2016 - The lender is making multiple calls per day to my cell phone in order to collect repayment of the loan.... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited October 28, 2016 - Lender is not updating my loan status in the Va Data bank to reflect loan was paid - check cleared my bank sent them the receipts every one I speak with gives me a ref number telling me it will be uodated then state I have to wait 10 days and speaking to the Commonwealth of Va number says they just have to update the Va Database would like this resolved asap... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect October 28, 2016 - I did not receive a payday loan from anyone! I keep getting emails from ACE stating they are going to contact my place of employment and sue me ... ..I never applied or received a pay day loan!!!!!... |
ACE Cash Express Inc. can't contact lender can't contact lender October 24, 2016 - i received a loan from ACE cash advance back in -, i filed for bankruptcy. i do n't believe the loan was including in the bankruptcy, but they have been threatening me with lawsuits and contacting all of my family members with threats and subpoenas as well. they call be at all hours of the days. leave several messages. they are harassing my family. they stated that they have information to contact me that i never provided and does not belong to me.... |
ACE Cash Express Inc. can't contact lender can't contact lender October 20, 2016 - i have been contacted via email for over a year by a company who states i have an outstanding payday loan. this loan was included in a bankruptcy from 2013. however, they continue to send emails with numerous misspellings, different balance amounts and today 's email threatening an arrest warrant and threatening to contact my job.... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited October 20, 2016 - This is my second report against Ace Cash -. Ace has sent my information to multiple agencies and each agency harasses my family members, even after asking them to not do so. According to the new agency who is contacting me, I am being taken to collections for an unpaid debt that they say is outstanding from 2013, which they have stated that I have accrued interest on this debt and continue to do so daily. Since Ace Cash - does all transactions via cash currency, there is no way for me to obtain any transactions of my own, only what would be offered to me through the collection agency or... |
ACE Cash Express Inc. applied for loan/did not receive money applied for loan/did not receive money October 15, 2016 - I went into Ace Cash Express on - - in - on Saturday to obtain a payday loan, as I sometimes do when my child support is late. The rep there, -, asked me how much I wanted to borrow. I told her that it all depended on when the loan would be due, as I get paid from my job on Thursday ( if a loan is paid during a certain period of time, no interest would be required ). She told me that - if I paid the loan by Thursday, I would n't have to pay any interest. I then told her, in that case, I would borrow $200.00. - proceeded to complete the paperwork for the loan. After I was app... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited October 12, 2016 - Back in -, I had a $300.00 loan with Ace Cash Express where I paid this company back using an debt consolidation company. Yesterday, - -, - I received a notice from a - - -, address -, CA -, stating that they are going to sue me on behalf of Ace Cash Express in the amount of $840.00 for a payday loan for $500.00 when I advised him that I never had a loan with Ace for $500.00 and that the $300.00 loan was paid back in - and that I am requesting documentation stating that I had a loan for that amount along with the bank account and contract that I had this... |
ACE Cash Express Inc. can't contact lender can't contact lender October 4, 2016 - I was recently contacted by a third party for the company, Ace Cash Express. They contacted my mother and husband and told them that I was going to be sued for a debt that was not paid in 2014. I asked the company to send that information in writing so that I could forward it to to the debt relief company that is negotiating my debt. They told me that company policy would not allow them to do that and that I had to agree to an installment. I proceeded to tell them that I needed that information in writing because I am handling my debt through credit negotiators so that I can pay my debt off in... |
ACE Cash Express Inc. can't contact lender can't contact lender October 3, 2016 - ACE Cash is saying I owe them money for a loan I do n't remember getting, and wo n't give me any paper work and date this happen.They are saying they will file a judgement with the court on - -. What should I do.... |
ACE Cash Express Inc. applied for loan/did not receive money applied for loan/did not receive money October 3, 2016 - Counterfeit checks were deposited into my checking account. I was told that I was approved for a loan and that they were going to deposit the money into my account, well money was deposited and I used the money to pay other bills, but soon found out that the checks that were deposited were counterfeit and I was charged for the money I spent plus fees for the returned checks. I am currently overdrawn by $1100.00 and my bank account is frozen while my bank investigates. The loan company was ACE cash Express. This company also has the nerve to leave me threatening voicemail messages that I need... |
ACE Cash Express Inc. can't contact lender can't contact lender September 29, 2016 - I was a victim of fraud due to information being received from a scammer utilizing -. I have contacted ace cash express and have spoken to the correct company that has my loan. Unfortunately, I have attempted to gain contact to these individuals and filed a complaint with - -.... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited August 16, 2016 - I paid this lender off a couple years back. It is not even on my credit report however they are sending me violent email about how my social security is going to be black listed and and I will have a warrant out for my arrest. From ACE legal... |
ACE Cash Express Inc. money was not available when promised August 13, 2016 - I send my husband to get home and the money gram agent said it was picked and my husband told me it has a freeze on the money I need to know what to do... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect August 9, 2016 - I was contacted by an officer and gave me a number to call because i would be picked up at my office to go to jail.... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect August 9, 2016 - Around -/-/- I took out a loan from Ace Cash Express in the amount of - with intentions of paying it off in full on my following payday of -/-/-. On - my account was hacked into so I called Ace Cash Express on -/-/- to provide a different bank account to pay the loan off. I spoke with someone by the name of - who stated Ace 's policies would not allow me to pay from another bank account. I would have to go to a local store and make my payment there instead. She also stated I should put a stop payment on the fee that was scheduled to be deducted before I could m... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect August 3, 2016 - I am inquiring about a payday loan I had with Ace Cash Express between - - - - -. I was informed that if I took out a loan within the timeframe noted above that I would be compensated due to the - - settlement that you all reached. I want to make a claim because I did have a payday loan with Ace at that time. Can not recall exact date. I do not have the loan papers anymore. I visited the Ace Cash Express on - - in - Co. for - dollars and was banking with - Bank at the time. When and how will I be compensated? thanks - -... |
ACE Cash Express Inc. charged bank acct wrong day or amt charged bank acct wrong day or amt August 2, 2016 - Ace cashed my check a before the actual due date due to it being a holiday without my consent, My account was over drafted as a result of this and when i called them to tell them what they did she told that they cashed it and it would n't go thru due to it being a holiday and that they were not going to reimburse me for my overdraft charges i received for -. Not to mention i have already paid them double of what I have borrowed already and have always used them and paid every single loan on time every time was never late. Today i get a call from a guy calling from a company called - numb... |
ACE Cash Express Inc. can't contact lender can't contact lender August 1, 2016 - I received an email stating that I owed money and that they were going to send out an arrest warrant. When I looked at the email it came from : -- Arrest warrant ID : - - - which is going to be released on Tuesday by -. Attention : This would be last and final warning for you! This Legal Proceedings issued on your Docket Number - with one of - - - Company in order to notify you that after making calls to you on your phone number we were not able to get hold of you. So the accounts department of - - has decided to mark this case as a flat refusal and pre... |
ACE Cash Express Inc. can't contact lender can't contact lender July 29, 2016 - I applied for a payday loan in 2013 for $400.00. I had paid back most of the loan until they started taking the payment - or - a week. I contacted my bank & put a hold on my account. I never heard anything from ACE until a year later stating that there was still a balance on the loan. I have attempted twice to clarify this situation.I paid someone representing ACE $500.00. To clear up this matter. Now I am receiving threatening emails. Claiming they are going to have me arrested. They are going to report this to the credit bureaus. I will have to go to court and pay additional fines.... |
ACE Cash Express Inc. account opening, closing, or management July 23, 2016 - When I logged into my account with Ace Cash Express, I was surprised to find that I could not log back out. All of my personal information was there on the page including SS #, birthdate, check routing number and account number, my address and phone numbers. When I pushed the back button, it asked me to sign in again but no logout! None of their pages have a logout so I called them. I have been hacked in the past and worried that anyone could just pull up my page history. - then rudely said that I probably just need to look around for the button. This was ludicrous to me as it does n't exis... |
ACE Cash Express Inc. can't contact lender can't contact lender July 18, 2016 - I received a call that there will be a warrant out for my arrest of I did not pay a delinquent payday advance loan from ACE cash express a few years ago. I was willing to make payments towards the debt however they told me if I did n't pay half of the full amount or $500.00 then I will be arrested. Since the loan I have moved a couple times and have had a change of numbers this is the first time I am hearing of this and am being given little to no time to respond or make payment arrangements. Can they arrest me if I did not receive any information until now?... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect July 14, 2016 - I got a mailer - I went in to get a pay day loan which was to be free of interest and fees. I double read the flyer and I was within the guidlines. I go in the lady goes to enter in the code says it does not work calls the district manager and he said it is for returning customers - I had been there before - they would not honor the flyer. I called their executive offices, they told me they would have someone call never did I emailed and called several times and when the payday loan was due they took all $300.00 and did not honor the flyer. I passsed my - so I do know the difference betwe... |
ACE Cash Express Inc. received a loan i didn't apply for received a loan i didn't apply for July 13, 2016 - ACE payday loan said that I owe $940.00 but if I paid them now it will be $300.00 everytimethe e-mail me it a difference figure. Them me to go and get a - gift card but I will not do it because I think it is a scam.This said them was going to take me to court and then it will be more. Thank! - -... |
ACE Cash Express Inc. can't contact lender can't contact lender July 11, 2016 - harassment calls at place of employment. Collector must contact me on my main phone line which was provided.... |
ACE Cash Express Inc. can't stop charges to bank account can't stop charges to bank account June 8, 2016 - applied for a payday loan from ACE cash express on -/-/16. did not receive funds as promised on -/-/16 so I called and cancelled. with cust svc rep - at ex - - assured me that loan was cancelled. received funds on -/-/16. Tried to cancel, talked to an extremely rude CSR named -, she claims computers are down so I can not cancel or pay off loan, she then hung up on me during conversation. called back and asked to talk to her supervisor and was hung up on again, Computers will be down all day so I can not pay off loan until -/-/16 if computers are working the... |
ACE Cash Express Inc. received a loan i didn't apply for received a loan i didn't apply for June 4, 2016 - I am being contacted by letter from - - Tx - - for a loan from Ace that I never applied for. The amount is from what this - guy said was for $500.00 and something dollars back in -. Stating an address that I have never borrowed money from them living at that address. The accrued Balance is now $2000.00 with an settlement offer of $680.00. The only time I have ever borrowed money from Ace was when I lived in - back in -. I had paid that loan down to $200.00 and ended up in the hospital with - the day before it was due. I called them from my hospital bed to inf... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect June 4, 2016 - On several occasions, I applied for payday loans to help myself out of temporary financial downfalls that I had experienced for several years. I paid off each payday loan, but these payday loan companies applied high fees, service charges and interest charges that they did not make me aware of in the first place. I think it was so they could just make the sale of the loan to me without informing me of the stipulations of those loans. This seems to be common practice among these unethical companies. In the end, with all of the payday loans I had applied for and paid off, I was scammed out o... |
ACE Cash Express Inc. problems when you are unable to pay May 27, 2016 - I applied for a payday loan got approved, was unable to pay now im getting threatened that, i will get criminal charges filed againts me, that they will, have to granish wages earned and that i will go to jail. I was willing to make arrangements, but unable to meet what they request.... |
ACE Cash Express Inc. problems when you are unable to pay May 27, 2016 - I have asked the debt collector numerous times to not contact me at my work as they are jeopardizing my job but yet they continue to do so every time. I gave them my personal mobile number and they still call me at work and every time I tell them they say they will remove the number from my account.... |
ACE Cash Express Inc. problems when you are unable to pay May 20, 2016 - Receiving threaten emails from people who may or may not be from Ace Cash Express.... |
ACE Cash Express Inc. problems when you are unable to pay May 19, 2016 - I 've started a new job which means my pay dates are off from when i first started the loan. i called to have the dates moved to the days that i actually get paid, and was told that i could n't do that.... |
ACE Cash Express Inc. communication tactics threatened to take legal action May 16, 2016 - - - accused my father of being senile and not remembering walking into a loan company and taking out a loan. They threatened to take him to court and spoke to me abusively and disconnected the call. When I explained this was a mistake and not to accuse my father of something he did not do, the representative said my father was guilty until he can prove he did n't take out the loan. I was also accused of crying, which I was n't. The representative spoke over me, made threats and hung up. My father is - years old, but not senile. However speaking to a person with such tactics would very... |
ACE Cash Express Inc. charged bank acct wrong day or amt charged bank acct wrong day or amt May 5, 2016 - I called ACE yesterday & person said they had no info for me except that my case # - was sent to - - -. Telephone # - - - -. I have been harrassed & threatened by numerous parties including the - previously mentioned. A person claiming to be Attorney - - from - left a text on my cell threatening arrest & 6 months jail time. His telephone # - - - -. The telephone # he said to call is - - - -. An Officer - from - - - Court called me yesterday & said an officer would come today to serve me with a Deposition Warrant & I cou... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect April 27, 2016 - On - -, 2016 I applied and received a payday loan from Ace Cash Express ( # - - - - - -, -, T- - ) in the amount of $1400.00. On - -, 2016, I realized that I missed my due date ( - -, 2016 ) which coincides with my payday. I called early in the morning from work on - - to let them know I would be stopping by after work. On - -, -, I renewed the loan amount of $1400.00 by paying the fees and interest in the amount of $290.00. Upon leaving, I assumed my due date would be on my next payday ( - -, 2016 ) as I had been accustomed to.... |
ACE Cash Express Inc. can't contact lender can't contact lender April 21, 2016 - I am getting threatening calls from someone who claims to be associated to Ace Cash Express. They left me a voicemail from a blocked caller ID stating that they would be coming out to my home or place of business between - and - the following day and that they needed to leave me the voicemail for their safety. At that time, they did n't tell me who they were, they only left a phone number. The recording requested that my Supervisor be present. They left a phone number to contact -. When I contact the phone number they implied that I would be facing charges for theft of services and ch... |
ACE Cash Express Inc. taking out the loan or lease April 21, 2016 - Got an email from " Ace Cash Express '' with a telephone number in Texas. Said I was approved for -- with payments of -/month for 36 months on -. I have to retain an attorney which is why I wanted the amount. They told me that due to a low credit score, I needed to send - via an apple ITunes gift card. As I need this loan I did. Then I hade to pay a $240.00 application fee. Then another $230.00 for " state of T- tax ''. Now they claim I bought the wrong card so they wo n't release my loan. I 'm out $670.00! Called from - email is -- ... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited April 20, 2016 - I 've made payments to ACE and I 'm being contacted by multiple collections agenices stating a warrant is going out for me if I do n't resolve this matter immediately. i paid one of the callers becasue he called my main desk and told security a warrant is going out for me if they were n't connect to me immediately. then a week later I got called by another collection agency telling me the other was a fraud and I should request a chargeback. I have paid this company three times and keep getting threatensing calls. What do I do? ... |
ACE Cash Express Inc. managing the loan or lease April 8, 2016 - In a moment of desperation I came across Ace Cash Express online and applied for an installment loan. i was happy to be approved as my credit is not great. i then realized what kind of interest and penalties this company was charging and i was appalled! I then qualified for a consolidation loan with my local credit union. - - - - -. I had other loans to consolidate and when i approached these other institutions for a 10 day payoff they were compliant and helpful. When i attempted to receive my - payoff from Ace Cash Express they were extremely difficult to work with. instead ... |
ACE Cash Express Inc. charged fees or interest i didn't expect charged fees or interest i didn't expect April 8, 2016 - My check was pending overnight but when I reserve it it was tell me - - took out - and I do n't even know what is that ... |
ACE Cash Express Inc. managing the loan or lease March 15, 2016 - Ace Cash Express continually takes out money before my payday. Getting very hard to manage. ... |
ACE Cash Express Inc. problems when you are unable to pay March 3, 2016 - I 'm unable to make the large biweekly payments. I called Ace Cash while in good standing to negotiate lower payments in order to make sure the loan is being paid and to avoid default. I was told by the customer service representative that I would need to default on the loan in order to make payment arrangements and that my best bet would be to work with their collections department. They are setting borrowers up to fail by pushing them into default. I should not have to beg to pay off my debt. ... |
ACE Cash Express Inc. can't contact lender can't contact lender March 1, 2016 - Today -/-/2016 at - - - from Ace cash express called my place of work and told my CSR that I needed to come in and pay on my loan I had with them. I got the message and was embarraseed that my personal business was told to my work associate. I thought that the FDCPA protected consumers like myself from issues like this. ... |
ACE Cash Express Inc. payment to acct not credited payment to acct not credited February 16, 2016 - I applied for a payday loan on -/-/- my plans were to pay this loan off asap because of high interest. Due to death in family I was not able to do this. I finally received my tax refund and immediately went to Ace Cash Express, INC at - - - -, - -, -, NM -. On -/-/- at - I went to pay my payday loan in full. I had set up auto debit for repayment of the loan. When I spoke to - on -/-/- she stated that my balance was $180.00 - stated they processed my auto debit but that it had not posted yet so - gave me a paid off balance of $14... |