ACE Cash Express Inc. Payday Loan Complaint

ACE Cash Express Inc. Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Texas

On - -, 2016 I applied and received a payday loan from Ace Cash Express ( # - - - - - -, -, T- - ) in the amount of $1400.00. On - -, 2016, I realized that I missed my due date ( - -, 2016 ) which coincides with my payday. I called early in the morning from work on - - to let them know I would be stopping by after work. On - -, -, I renewed the loan amount of $1400.00 by paying the fees and interest in the amount of $290.00. Upon leaving, I assumed my due date would be on my next payday ( - -, 2016 ) as I had been accustomed to. Although I did receive a copy of an agreement for the loan ( which is not an original copy of the signed agreement since the originals bear my signature and the copies they gave me do not ) the information/details were not communicated verbally. On around - -, 2016 I went to the store and spoke to - that I had found my agreement of - -, 2016 and pointed out that the due date was not until


twice, on - - at - and on - - at - ( reference # - ). Both times I was told that this would be escalated to the DM and RVP and that they would be contacting me within 24-48 hours. I was not contacted within the time I was told nor by the DM or RVP. The only person to contact me was the store manager - stating that the DM had said they called me several times and that basically they could n't do anything about it. On - -, 2016, I went in to make the full payment, but - asked if I could wait until - - to see if I would get a phone call from the DM. On - - I went and made the full payment. Later that afternoon when I was on a third call with customer service, the DM - calls me. We spoke for 23 minutes. After explaining and expressing my concern, he seemed to understand and agree that it was unfair that I ended up paying double the fees and interest on the same loan within the same period of time. He said he could not promise anything but regardless of the answer he would call me on Tuesday, - -, 2016. I called - on Tuesday at - and left him a message reminding him that he stated that he would call. - did not call. The main issue is that within the period of - -, 2016 - - -, 2016 I ended up paying twice the fees and interest on the same loan when I should have been allowed to NOT renew the agreement on - -, 2016. Instead it was deceitfully extended and the company ended up double dipping into the fees for the same time period. The manager - clearly stated that it was a business process to tell and verify with the customer the due date more specifically if they were early. - even agreed that it did n't make since that I would have extended the loan 3 weeks early.