Payday loan Can't stop charges to bank account can't stop charges to bank account
ACE Cash Express Inc. Payday loan department,
Payday loan Can't stop charges to bank account Can't stop charges to bank account Texas
applied for a payday loan from ACE cash express on -/-/16. did not receive funds as promised on -/-/16 so I called and cancelled. with cust svc rep - at ex - - assured me that loan was cancelled. received funds on -/-/16. Tried to cancel, talked to an extremely rude CSR named -, she claims computers are down so I can not cancel or pay off loan, she then hung up on me during conversation. called back and asked to talk to her supervisor and was hung up on again, Computers will be down all day so I can not pay off loan until -/-/16 if computers are working then. They have been down two days. on -/-/16 it will be past the 72 hr limit to pay off loan without charges. They said charges will occur even though I can not pay loan due to their computer system failure.
ACE Cash Express Inc. customer in Texas
Jun 08, 2016
* Source: CFPB Complaint Database
ACE Cash Express Inc. response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.acecashexpress.com/ |
| Phone | (972) 550-5000 |
| [email protected] | |
| Address | 1231 Greenway Drive, Suite 600 Irving TX 75038 |
| ACE Cash Express Inc. | |
| ACE Cash Express Inc. |
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