ACE Cash Express Inc. Consumer Loan Complaint

ACE Cash Express Inc. Consumer Loan department,

Installment loan Problems when you are unable to pay California

I 'm unable to make the large biweekly payments. I called Ace Cash while in good standing to negotiate lower payments in order to make sure the loan is being paid and to avoid default. I was told by the customer service representative that I would need to default on the loan in order to make payment arrangements and that my best bet would be to work with their collections department. They are setting borrowers up to fail by pushing them into default. I should not have to beg to pay off my debt.