ACE Cash Express Inc. Consumer Loan Complaint

Installment loan Problems when you are unable to pay

ACE Cash Express Inc. Consumer Loan department,

Installment loan Problems when you are unable to pay California

I 'm unable to make the large biweekly payments. I called Ace Cash while in good standing to negotiate lower payments in order to make sure the loan is being paid and to avoid default. I was told by the customer service representative that I would need to default on the loan in order to make payment arrangements and that my best bet would be to work with their collections department. They are setting borrowers up to fail by pushing them into default. I should not have to beg to pay off my debt.

ACE Cash Express Inc. customer in California
Mar 03, 2016

* Source: CFPB Complaint Database

ACE Cash Express Inc. response to complaint:
Closed with explanation

Consumer disputes how ACE Cash Express Inc. handled their complaint

Created with Highcharts 4.2.3ACE Cash Express Inc.Complaint HistoryComplaints8/201412/20142/20157/20159/201510/20153/20165/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ACE Cash Express Inc.Problems when you are unable to pay7.1%85.7%7.1%ClosedClosed with explanationIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay0.7%9.6%1.3%0.2%1.8%4.3%80.7%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact ACE Cash Express Inc.

https://www.acecashexpress.com/
(972) 550-5000
acepresident@acecashexpress.com
1231 Greenway Drive, Suite 600 
Irving TX 75038
ACE Cash Express Inc.
ACE Cash Express Inc.

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