Direct Capital consumers have reported over 24 official complaints. Out of the 24 consumer complaints against Direct Capital, 0% were disputed by the consumer (i.e. the consumer was not happy with how Direct Capital responded to their complaint) and 29% were processed in a timely manner. 0% of consumer complaints against Direct Capital resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsDirect Capital Debt collection communication tactics used obscene/profane/abusive language August 25, 2016 - Multiple people called from Direct Capital, claiming to have an account of over $11000.00 in my name for a bad check, said they would settle for $1000.00. They also claimed they were a mediation company and did not have any information other than the amount owed. Would not give me any information regarding the account or what it was for - when I asked for more information and documentation, I was hung up on by a representative as well as a supervisor. I recorded the conversations for documentation. I called back 3 times, each time to be yelled and berated by the representative. I told them... |
Direct Capital Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay May 17, 2016 - This company has taken to multiple calls on my work cell phone. They used to call from a different number, but now they are switching to another number to try and scam money out of me.... |
Direct Capital Debt collection improper contact or sharing of info contacted employer after asked not to October 15, 2015 - A third party debt collector called my personal cell, my spouse, and then my employer. They disclosed false information to one of my coworkers that I was scheduled to be subpoenaed to court and demanded that he transfer them to me. They also told my spouse that they were being uncooperative because she would n't give me the message without knowing what the complaint was. - with Direct Capitalgave the number of - ext -called from -also from - ... |
Direct Capital Debt collection improper contact or sharing of info contacted employer after asked not to September 10, 2015 - I am submitting this complaint to an unknown collection agency that continues to contact me at my employment and refuses to give information about this supposed debt I owe them. The contact person that continues to harass me is - - -. - - has also went as far as providing this so called debt information to my co-workers in a harassing manner. This is not only wrong but humiliating. I believe that as a tax payer I have the right to file a complaint. If someone can assist me, I will definitely appreciate it. ... |
Direct Capital Debt collection false statements or representation indicated committed crime not paying September 2, 2015 - On - - -, 2015 around -, someone called my sister n law 's phone looking for me and she told them that they have the wrong number. I called them back and spoke to a man who said that I was being accused of fraud for writing multiple bad checks and that I owed around $5400.00 in fees. He said that I probably just made a mistake and that could settle this for about $1000.00. I told him that I needed him to send me something in writing to verify this and he told me that he did not have to because it was past the point of collections. I told him that the conversation would be over ... |
Direct Capital Debt collection cont'd attempts collect debt not owed debt is not mine September 1, 2015 - I am repeatedly getting calls from local number - stating that severe allegations have been attached to my name and ss number and that I have - hours to contact them at - to provide a statement or they will file paperwork with the courts and I will lose all legal rights. They have also contacted my ex fiance. I have attempted to call back - to both the local and toll free number. After several rings it states to leave a message then says that the mailbox is full. No identification of company. I do not owe anyone any money nor have I taken any loans out. I did some research since yo... |
Direct Capital Debt collection communication tactics threatened to take legal action July 20, 2015 - Received call from ( - ) - and msg indicated call ( - ) - - person answering did not identify the company I was calling and got testy when I asked what company I was calling ( interestingly, without my telling this person my name, they had my name ) - I refused to give this person my name and asked at the get-go what company had called me. This person was yelling at me stating that no one ever calls and not states who they are ... '' - stated I was being sued for a $ - debt and writing a bad check for over $1000.00. I am not the person they wanted : name was my first and l... |
Direct Capital Debt collection cont'd attempts collect debt not owed debt is not mine July 10, 2015 - Keep receiving telephone calls from debt collectors for a person with the same name, but different SSN and date of birth. Received calls from - -/Direct Capital ( # - ) and from an unknown caller ( # - ). I never received a letter regarding a debt collection, but continue to receive telephone calls. ... |
Direct Capital Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay June 22, 2015 - - called my phone and I was unable to speak. I later called the number back and a gentleman answered stating the company name was from direct capital. He transferred me over to another gentleman who was rude arrogant with ill-manner speaking. He threaten to take me to court regarding a - - check. I explained to him I did not have a checking account and then he wanted to verify a social security and date of birth from me. I do not know what this is about or who they are and what they want from me. ... |