Review and analysis of over 8 complaints against Direct Capital
Direct Capital consumers have reported over 8 official complaints related to Communication tactics. Out of the 8 consumer complaints against Direct Capital, 0% were disputed by the consumer (i.e. the consumer was not happy with how Direct Capital responded to their complaint) and 38% were processed in a timely manner. 0% of consumer complaints against Direct Capital resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Direct Capital Debt collection communication tactics used obscene/profane/abusive language August 25, 2016 - Multiple people called from Direct Capital, claiming to have an account of over $11000.00 in my name for a bad check, said they would settle for $1000.00. They also claimed they were a mediation company and did not have any information other than the amount owed. Would not give me any information regarding the account or what it was for - when I asked for more information and documentation, I was hung up on by a representative as well as a supervisor. I recorded the conversations for documentation. I called back 3 times, each time to be yelled and berated by the representative. I told them... |
Direct Capital Debt collection communication tactics threatened to take legal action July 20, 2015 - Received call from ( - ) - and msg indicated call ( - ) - - person answering did not identify the company I was calling and got testy when I asked what company I was calling ( interestingly, without my telling this person my name, they had my name ) - I refused to give this person my name and asked at the get-go what company had called me. This person was yelling at me stating that no one ever calls and not states who they are ... '' - stated I was being sued for a $ - debt and writing a bad check for over $1000.00. I am not the person they wanted : name was my first and l... |