Direct Capital Debt Collection Complaint

Communication tactics used obscene/profane/abusive language

Direct Capital Debt collection department,

I do not know Communication tactics Used obscene/profane/abusive language Oregon

Multiple people called from Direct Capital, claiming to have an account of over $11000.00 in my name for a bad check, said they would settle for $1000.00. They also claimed they were a mediation company and did not have any information other than the amount owed. Would not give me any information regarding the account or what it was for - when I asked for more information and documentation, I was hung up on by a representative as well as a supervisor. I recorded the conversations for documentation. I called back 3 times, each time to be yelled and berated by the representative. I told them I would not settle anything or confirm anything until I received documentation showing what the debt was for. They sent me an email that did not display any of the information needed and have continued to call, from varying numbers as well as my work. This is not only frustrating, but embarrassing. If I do have a debt, I will take care of it, but so far it seems like they are a scam harassing people for reasons they are not willing to disclose.

Direct Capital customer in Oregon
Aug 25, 2016

* Source: CFPB Complaint Database

Direct Capital response to complaint:
Closed

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