Waterstone Mortgage Corporation consumers have reported over 22 official complaints. Out of the 22 consumer complaints against Waterstone Mortgage Corporation, 24% were disputed by the consumer (i.e. the consumer was not happy with how Waterstone Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Waterstone Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 10 | 30% |
| Loan servicing, payments, escrow account | 5 | 20% |
| Credit decision / Underwriting | 2 | 50% |
| Settlement process and costs | 2 | 0% |
| Customer service/Customer relations | 1 | 0% |
| Other | 1 | 0% |
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Stop CallsWaterstone Mortgage Corporation Mortgage application, originator, mortgage broker August 12, 2016 - I was introduced to - - with Waterstone Mortgage at the - T- franchise location by - -, realtor with - with the understanding that he can close on the mortgage loan in -4 weeks. On my initial contact with - - I found our conversation to be somewhat irrelevant since he was trying to know my ethnicity while going over the information, whether I was from -. It was/is my understanding that pre-qualification and the underwriting process for a mortgage loan does not require disclosure based on national origin and thought it was inappropriate for him to inquire about my ... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker May 2, 2016 - I started with will - " - '' - on -/-/2016 originally of - - - on or about - - transferred to Waterstone Mortgage. During that time - pulled my credit twice once while with - and again when she went to Waterstone. During this process I asked them why did n't they do my rescore before and I was told because if they would have done that, they would have had to leave me with - as their client and they did n't want to do me like that. So I continued to march forward with searching for a home and on - - I found my dream home for my son and I. Being a -... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker March 21, 2016 - Had to prepay for an appraisal In the amount of $400.00 for a loan that I did not close on. When I asked about a refund, I was told that refunds are not given for appraisal. I than asked another lender and was told that if a loan is not closed on, I am not responsible for the cost of an appraisal. ... |
Waterstone Mortgage Corporation Mortgage loan servicing, payments, escrow account October 21, 2015 - In -/-/- I received notice from my mortgage holder, Waterstone Mortgage, that my loan would be transferred to - - on - -, 2015. On - -, 2015 I called Waterstone and spoke with -, who advised me to pay my - - payment ahead of time to avoid having a payment show late during the loan transfer. I did so over the phone, paying $2500.00 on -/-/15. I have confirmation of this payment from Waterstone and the full payment was debited from my account on -/-/15. However, Shellpoint mortgage did not receive notice of this payment at the time the loan transferr... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker September 12, 2015 - We applied for a mortgage with Waterstone Mortgage Co., a broker located in -, FL and they sent the Realtor a pre-approved letter for a $110000.00 USDA loan. With our income we could easily make the $800.00. monthly payments. We supplied them with bank statements and many other things they requested. They had us jumping through hoops for months, -, - and -. We gave them our -, - and - tax returns stamped by the IRS. Supplied them with rental statements and power company statements for 12 months showing that we pay on time. We paid for the inspection and put the $1000.... |
Waterstone Mortgage Corporation Mortgage loan servicing, payments, escrow account August 19, 2015 - Mortgage was sold from Waterstone Mortgage Corporation to - - effective date -/-/2015. I was notified today -/-/2015. - 12-13 days, not the - as required by law ) Called Waterstone customer service, they said it has n't been sold yet and I should n't have received anything stating it has. ... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker August 1, 2015 - I am claiming gross incompetence and neglect of duties of - - with Waterstone Mortgage because she did not read her own company prepared application and tried to sell a loan product she did not fully understand. I would have never started this loan process had I known that I would only have received a 70 % Loan to Value ( LTV ) of my loan. I have wasted time and energy to gather documents for this loan. This has added unnecessary stress and interest expense to my life due to such a disastrous process and incompetence. This could have all been avoided based on my application dated - -... |
Waterstone Mortgage Corporation Other financial service customer service/customer relations July 29, 2015 - I was referred to Waterstone Mortgage by a realtor. I was told to work with a gentleman named - -. After speaking with - - on the phone and him reviewing my situation he referred me to his colleague - - so that she could advise my husband and I how to get our credit started again. We met with her and she advised us to get a savings loan, a prepaid credit card and to become authorized users on a family member or friends credit card in which we did all of those things. The authorized user was false information. She also told us NOT to pay off any of the items that we owed on ou... |