Waterstone Mortgage Corporation Mortgage Complaint

Waterstone Mortgage Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

In -/-/- I received notice from my mortgage holder, Waterstone Mortgage, that my loan would be transferred to - - on - -, 2015. On - -, 2015 I called Waterstone and spoke with -, who advised me to pay my - - payment ahead of time to avoid having a payment show late during the loan transfer. I did so over the phone, paying $2500.00 on -/-/15. I have confirmation of this payment from Waterstone and the full payment was debited from my account on -/-/15. However, Shellpoint mortgage did not receive notice of this payment at the time the loan transferred, so their records still show that I owe them a payment for - -, 2015. I have provided the written documentation of the -/-/15 payment to -. I have contacted both Waterstone Mortgage and - - multiple times by phone, email ( through their secure messaging systems online ) and sent written requests to - to have the issue resolved. So far, all I 've gotten is both sides pointing fingers at each other, both claim they are investigating, but neither has resolved the issue, nor acted on my request to provide status updates. Waterstone mortgage took


them. I would welcome advice as to how to get both companies to take action and respond - I feel like I 'm stuck in the middle with no recourse while both do nothing. Meanwhile, a $2500.00 payment I made is lost in limbo and the new mortgage holder, - Mortgage, shows me as being past-due on my payment, even though I have provided them with written documentation from Waterstone that I did in fact make that payment. What are my other avenues to ensure that ( 1 ) my principal balance is corrected to reflect the payment I made, and ( 2 ) my credit is protected? Word of warning to all consumers : avoid Waterstone Mortgage! Our experience throughout the process of buying our house was painful, and it 's only gotten worse from there.