Waterstone Mortgage Corporation Mortgage Complaint

Waterstone Mortgage Corporation Mortgage department,

VA mortgage Application, originator, mortgage broker Texas

I started with will - " - '' - on -/-/2016 originally of - - - on or about - - transferred to Waterstone Mortgage. During that time - pulled my credit twice once while with - and again when she went to Waterstone. During this process I asked them why did n't they do my rescore before and I was told because if they would have done that, they would have had to leave me with - as their client and they did n't want to do me like that. So I continued to march forward with searching for a home and on - - I found my dream home for my son and I. Being a - veteran and a single - mother I was finally able to realize the - dream so I thought. On - - I submitted my earnest money check, along with my option fee and my inspection fee. Per -, we could close on - the -. On - - - runs my credit again then on - - I receive an email from - -. I was a bit confused I reached out to - but she was unavailable as usual and


with -. Well they pull my report on - - for a fourth time. During this time - has advised myself, my Agent and the Sellers Agent we are still good to go and we will close on -/-/-. The time comes and goes and no -. She 's avoiding phone calls and barely returning emails. So we push the date back to the -. - tell the seller Agent on - - we have a clear to close and her clients can go ahead and sign their documents Wednesday -/-/- and I can complete mine on Thursday -/-/- with a mobile notary. I was advised I could go ahead and do a final walk through on the -. Upon my return from doing my final walk through I receive an email from - advising I do not have the clear to close and we need to push it back another week. At this point we are 41 days into this process and I need answers so on -/-/- I started making phone calls only to find out that - has been untruthful through this entire process. On -/-/- after speaking with - - of Waterstone Mortgage who told my Agent that we would not be able to close this week on -/-/- or -/-/-, but we could close the week of - -, 2016. I received a phone call from - - advising that - chosen to deny me and she was unable to disclose why and they would send me a letter in the mail I 've yet to receive. After all the deceit, gross negligence, incompetence and failure to perform in a timely manner I 'm out of thousands of dollars. The seller 's kept my earnest monies due to a clause in the contract. I 'm confused as to why I 'm losing out on so much and this was out of my control. Had I and my agent known the truth, we would have cancelled this process within the 24 day time period allotted. But because - continued to reassure all parties involved everything was going smoothly and I had a clear to close on 2 different occasions we kept marching forward.