Waterstone Mortgage Corporation Mortgage Complaint

Waterstone Mortgage Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

I was introduced to - - with Waterstone Mortgage at the - T- franchise location by - -, realtor with - with the understanding that he can close on the mortgage loan in -4 weeks. On my initial contact with - - I found our conversation to be somewhat irrelevant since he was trying to know my ethnicity while going over the information, whether I was from -. It was/is my understanding that pre-qualification and the underwriting process for a mortgage loan does not require disclosure based on national origin and thought it was inappropriate for him to inquire about my national origin. After few weeks passed I reevaluated my relationship with - -, the realtor who in my opinion was not being responsive to my requests or follow up on my offers on homes so I told - - that I may not be working with her but I will continue to work with Waterstone Mortgage and since I have already been qualified with them. A week - later I asked him to send me update prequalification letter after he had factored in a new vehicle loan that was not initially factored in. The original loan qualification amount was


franchise and corporate customer service in - who confirmed he falsely communicated a requirement that does not exist. He not only refused to release my prequalification letter but also refused me service after I had already been qualified for the loan with them. I reasonably believe he refused me service based on my national origin and after I had stopped working with - -, the realtor. - - NMLS Number is -. I have copies of the correspondence between me and - -. I reached out to corporate customer service for Waterstone Mortgage and spoke with - - who acknowledged the situation but then transferred over to - - who seem to condone - - 's discriminatory behavior and refusal of service after I have qualified with Waterstone Mortgage. Waterstone Mortgage has caused mental anguish by impacting my first home purchase dream by their discriminatory practices that also seem to be condoned by their corporate office.