Review and analysis of over 10 complaints against Waterstone Mortgage Corporation
Waterstone Mortgage Corporation consumers have reported over 10 official complaints related to Application, originator, mortgage broker. Out of the 10 consumer complaints against Waterstone Mortgage Corporation, 30% were disputed by the consumer (i.e. the consumer was not happy with how Waterstone Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Waterstone Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 10% resulted in non-monetary compensation.
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Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker August 12, 2016 - I was introduced to - - with Waterstone Mortgage at the - T- franchise location by - -, realtor with - with the understanding that he can close on the mortgage loan in -4 weeks. On my initial contact with - - I found our conversation to be somewhat irrelevant since he was trying to know my ethnicity while going over the information, whether I was from -. It was/is my understanding that pre-qualification and the underwriting process for a mortgage loan does not require disclosure based on national origin and thought it was inappropriate for him to inquire about my ... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker May 2, 2016 - I started with will - " - '' - on -/-/2016 originally of - - - on or about - - transferred to Waterstone Mortgage. During that time - pulled my credit twice once while with - and again when she went to Waterstone. During this process I asked them why did n't they do my rescore before and I was told because if they would have done that, they would have had to leave me with - as their client and they did n't want to do me like that. So I continued to march forward with searching for a home and on - - I found my dream home for my son and I. Being a -... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker March 21, 2016 - Had to prepay for an appraisal In the amount of $400.00 for a loan that I did not close on. When I asked about a refund, I was told that refunds are not given for appraisal. I than asked another lender and was told that if a loan is not closed on, I am not responsible for the cost of an appraisal. ... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker September 12, 2015 - We applied for a mortgage with Waterstone Mortgage Co., a broker located in -, FL and they sent the Realtor a pre-approved letter for a $110000.00 USDA loan. With our income we could easily make the $800.00. monthly payments. We supplied them with bank statements and many other things they requested. They had us jumping through hoops for months, -, - and -. We gave them our -, - and - tax returns stamped by the IRS. Supplied them with rental statements and power company statements for 12 months showing that we pay on time. We paid for the inspection and put the $1000.... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker August 1, 2015 - I am claiming gross incompetence and neglect of duties of - - with Waterstone Mortgage because she did not read her own company prepared application and tried to sell a loan product she did not fully understand. I would have never started this loan process had I known that I would only have received a 70 % Loan to Value ( LTV ) of my loan. I have wasted time and energy to gather documents for this loan. This has added unnecessary stress and interest expense to my life due to such a disastrous process and incompetence. This could have all been avoided based on my application dated - -... |