Waterstone Mortgage Corporation Other Financial Service Complaint

Waterstone Mortgage Corporation Other financial service department,

Credit repair Customer service/Customer relations Indiana

I was referred to Waterstone Mortgage by a realtor. I was told to work with a gentleman named - -. After speaking with - - on the phone and him reviewing my situation he referred me to his colleague - - so that she could advise my husband and I how to get our credit started again. We met with her and she advised us to get a savings loan, a prepaid credit card and to become authorized users on a family member or friends credit card in which we did all of those things. The authorized user was false information. She also told us NOT to pay off any of the items that we owed on our credit report. Af the end of the 30 minute meeting she told us that we owed her $300.00. No cost was mentioned until the end of the meeting. My husband gave her $200.00. She said to do the 3 things she mentioned and call her back, we did and it took 2 weeks to hear back from her. She said to come back to the office to talk. We went back and she had lost our file, she said that she left


check. We did n't get a receipt and I know that is my fault but when we gave her the money - - was there, although I did find it quite odd that - put the money in her purse. She then gave us one of - business cards and wrote on the card that we would get $300.00 off our closing costs when he got us financed. I tried calling and texting - a dozen times or more and I never heard back from her. This originally took place the beginning of - 2014. During the winter we saw a place that we were interested in and I happened to know the broker. The place had been sold but I told him that we were working with - - and he laughed and told me that - had discretely quit Waterstone and was no longer in that line of work. I called him because I still could n't reach - and - told me that by rights she should refund my money. He then refereed me to his brother - and when I told him what had happened and he said that - was a family friend but he would never use her in his business because she checks out and goes to - quite a bit. I learned my lesson but I feel like me and my family have been taken for money that we could have used and we trusted someone that was supposed to be helping us. I have - children of which one has - and I 'm paying more for rent than a house payment would cost me. I feel as though - took advantage -. Even if no action is taken against her I think people need to be warned about the way she conducts business. Thank you for your time and I would appreciate it if you would look into this.