Review and analysis of 6 consumer complaints against Universal Acceptance Corporation
Out of the 6 consumer complaints against Universal Acceptance Corporation Debt Collection, 0% were disputed by the consumer (i.e. the consumer was not happy with how Universal Acceptance Corporation responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Universal Acceptance Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 100% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Communication tactics | 3 |
| Improper contact or sharing of info | 2 |
| False statements or representation | 1 |
Universal Acceptance Corporation managing the loan or lease March 7, 2017 - I financed an auto loan with UAC/CARHOP I filed a complaint with the BBB for inaccurate information being reported to the Credit bureaus. I was contacted by corporate saying it would report in 30-60 days. I was informed that upon the completion of the investigation due to filing - disputes each time the information would reflect the update immediately. Each time the investigation showed no change. I paid the vehicle off -/-/-. UAC is reporting that the account was closed as of -/-/- and the last payment was made in -/-/-. It is against the law to report inaccurate information... |
Universal Acceptance Corporation communication tactics frequent or repeated calls March 5, 2017 - I have had multiple issues with Universal Acceptance Corporation ( UAC ) They call and text me the day the loan comes due, calling multiple times a day even though I have told them I can not talk on the phone while I 'm at work. They refuse to talk to me via email even though that is really the only way I can communicate during week days, which I 've told them multiple times. They have emailed me just to tell me they ca n't email me however. I told them I switched jobs and needed my due dates changed to match my new pay days. They refused to do so until I sent them a copy of two pay stubs fro... |
Universal Acceptance Corporation problems when you are unable to pay February 6, 2017 - I got a - - - from car hop in -. I thought I was getting a deal since my credit was excepted. The car ended up having major issues soon after and was dangerous to drive on the roads. I contacted car hop and expressed the concerns with the vehicle and they offered to have the car fixed through their " authorized mechanic. '' They said they had multiple issues with the car fixed but the car was no better when I got it back. I stayed persistent with them to get the problems fixed but they just gave me the run around and did n't do anything. My pregnant wife and I ended up getting in a... |
Universal Acceptance Corporation lender repossessed or sold the vehicle February 4, 2017 - LENDER sold and inspected SUV with check engine light and many other e problems due to kill switch hacked in to harness and plugged into fuse panel so terms are weekly however if i am 24 hrs past due they disable SUV no matter where what and it violate contract law and any logical practice beyond that they charged 400 month i was told 24 months and its actually 36 they claim and the suv is a - books at - maybe they charged - and harass leave you stranded never been more than a day or two except once the bank error but they called we paid 3 payments right then the suv now one yr into i... |
Universal Acceptance Corporation taking out the loan or lease December 30, 2016 - Last year around - i went to Car Hop. A Buy here Pay here car lot. they told me i could put any amount of money down and drive off with any of the selected cars i was approved for. They did not tell me the price until i signed the papers. at the time i was in desperate need because i had to get back and forth to work and school. i did n't have any help but never wanted to put myself in a fix. And at the time i was only -. But i ended up picking an SUV i found interest in. I asked the price but they ignored the question. so i just followed through because i was just excited that i got app... |
Universal Acceptance Corporation problems when you are unable to pay December 18, 2016 - This company is scamming off of innocent people who just want to buy a car and improve their credit. First, they do not allow you to choose a car, they give you the one on the lot in the worst condition. for example, I purposely stated that I did not want a - and that is the only - they would let me have. I have since found out that the car is worth only $200.00 and they charged me $11000.00 for it with a 34 % interest. Since I bought this - - - a year ago I have had to replace, the starter, the engine, the CAT, the ERG valve, the wheels, the tires, fix the alignment, comple... |
Universal Acceptance Corporation taking out the loan or lease August 8, 2016 - traded my car in on - -, - to - - -, In exchange for a - - -. Have paid for the monthly car note for the month of -. Dealer at - - did not send the check to - - until - -, -. Now - - is saying that I owe for the month of -. I had signed documents to release ownership of traded in car to - - on the - of -. Also signed documents to release ownership and registration of car to - on the - of -. Release trade in car to - - on - -, -. This was completed before the month of may when the next payment was du... |
Universal Acceptance Corporation problems when you are unable to pay June 27, 2016 - I have missed a payment on my vehicle loan and I am willing to resolve the issue. UAC keeps contacting me at work. I have asked them several times not to call me at work, but they said that does not apply to them. Is this true?... |
Universal Acceptance Corporation managing the loan or lease June 26, 2016 - Someone stole my personal information and identity and got an auto loan from UAC/Car hop. I am a victim of identity theft. I have never applied for an auto loan with UAC/Car Hop. The account is unauthorized and fraudulent and do not belong to me.... |
Universal Acceptance Corporation problems when you are unable to pay June 21, 2016 - UAC/Carhop harasses people everyday even after they talk to them. They also sell cars that have problems from the get go and wo n't fix. I am only 18 days behide and get calls or emails everyday even though I have spoke to them. I explained the reason for it and they come up with every excuse in the book. ... |
Universal Acceptance Corporation problems when you are unable to pay June 12, 2016 - universal acceptance corporation was asked not too call my references they were calling them because i had a bill with them and they kept calling them i have filed a complaint here befor and they agreed not to call but the calling has not stoped and my references have asked them to stop and they keep calling them ... |
Universal Acceptance Corporation problems when you are unable to pay May 4, 2016 - I was responding to UAC regarding an email that I received in -/-/- regarding a consent order sent to me by email from the CFPB about this company reporting incorrectly to the credit bureaus. I had a lot of problems with them when I was a customer so naturally I wanted to check to make sure my credit reflected correct information. I was advised if already pulled credit report from annual credit report.com and still wanted a copy that we were entitled to one from - and could request it by calling UAC. I did that in on -/-/- and spoke with a woman who had no idea what was going ... |
Universal Acceptance Corporation taking out the loan or lease April 22, 2016 - I decided to do business with CarHop located in -, IL. They financed a - Chevrolet - on - -, - through Universal Acceptance Corporation. Within a month I began to experience troubles with the car and it became unsafe to drive. I took the - Cavalier to CarHop on - -, - and they took the car back and put me into a - Dodge Stratus. I was not required to pay anything for them to put me into another car. Here I am - -, - and my credit report has a derogatory mark on it from Universal Acceptance for an unpaid balance for $52.00. I have contacted the compan... |
Universal Acceptance Corporation managing the loan or lease April 3, 2016 - I reached an agreement with Universal Acceptance Corporation to settle my account for $1000.00, which, I paid with my - - - debit card. I want UAC to send me a letter of confirmation and the release of lien document. ... |
Universal Acceptance Corporation managing the loan or lease March 23, 2016 - - - and UAC failed to provide the services that they sold me on. They never reported the correct information on my credit report of me paying on time with not one missed payment, when they should have done so as they promised in their contracts, they also didnt honor a warranty on a faulty car that knowingly they supplied a bad transmission and returned it to me- which had to be towed away from the mechanics shop that I was told to take the vehicle to. The moment that I take my vehicle in for repairs and they provide a faulty transmission and I refuse to give them another dollar until th... |
Universal Acceptance Corporation managing the loan or lease March 16, 2016 - During the loan period on a vehicle I purchased from - of - -, - ; I was making scheduled payments on time with auto-pay through a debit card recommended by Social Security Administration. At one point in the payment period of the loan the finance company ( Universal Acceptance Corporation of - - ) attempted to withdraw two payments for the same month without success. They called about every other day demanding I pay the extra payment. When I refused to do that they repossessed the vehicle and charged me - amount of dollars in penalties and unpaid loan amount after the vehicl... |
Universal Acceptance Corporation problems when you are unable to pay February 21, 2016 - I have a car lone we are late on it we talk to them once or twice a week they keep calling us in between the calls they call our references our references want them to stop and they wo n't ... |
Universal Acceptance Corporation taking out the loan or lease January 24, 2016 - In 2012 I bought a car from a company name Carhop, which was a lemon their contract mechanics would make some lame excuses on not being able to fix my Van, that I purchased. After all the - I been through under the magnuson and Lemon law I was able to get half of my money back. After looking at my credit score from different sources although it was paid off at wholesale my credit showed derogatory marks on it, and that is false, and I dispute this allegation. I always paid my that Van on time. This company is hurting my credit score. ... |
Universal Acceptance Corporation problems when you are unable to pay August 18, 2015 - UAC finance my finance manager told me that my payment was due on - - this was on - - i confined it with her the times then on - - i was notified that my payment for - - was past due and that if i do not pay it they are going to take my car i expand to them what was told to me by my finance manager and tried to work it out with them but they refused to work with me ... |
Universal Acceptance Corporation communication tactics frequent or repeated calls August 12, 2015 - They call me and tell me when I have no money for a payment to borrow money from friends or churches. ... |
Universal Acceptance Corporation managing the loan or lease July 16, 2015 - My Loan Company is UAC, they call my References stating I have applied for a job with their company and they are trying to reach me. - one of there Reps sends me Repo letters when my payment is late one day. ... |
Universal Acceptance Corporation managing the loan or lease June 15, 2015 - Apparently I was provided as a reference '' for an auto loan for a friend. To my recollection I was never contacted for the reference. Now the person with the loan in behind on payments and this company called me - to have him contact them ''. The first time I thought it was because I was the reference and the loan was just being initiated. The - time I found out that they must be behind on payments. I did n't sign up for anything and they should n't be calling me. ... |
Universal Acceptance Corporation managing the loan or lease May 31, 2015 - I paid UAC the settlement amount of $1800.00 back in -/-/-, but I never received any correspondence or my release of lien from UAC. I have not received any form of communication from UAC. I want my debt settled and I want to receive my release of lien document so I can get a clean title to my -/-/- Mercury Mountaineer. ... |
Universal Acceptance Corporation managing the loan or lease May 12, 2015 - On -/-/- hours finance a -/-/- Ford Focus from Car Hop - acceptance court right off the bat I noticed some we 're grinding noises and vehicle ran rough I ask the dealer about this and he told me that I could just take it down to - of their specified shop then they would fix anything wrong with the vehicle for no cost me for the first visit but also stated that after the initial visit to the repair shop all repairs would have to be approved by the warranty department so being a little naive to the whole car buying leasing financing situation and being totally stoked I even got a... |